Subaru of Baton Rouge

Their parts manager , Louie was not helpful at all. He distanced himself from Subaru and was only concerned about his bottom line. I had purchased the two cowls by the windowshield online and they s He distanced himself from Subaru and was only concerned about his bottom line. I had purchased the two cowls by the windowshield online and they sent me two of the right ones. By the time I installed it and realized they had mispackaged it the return time had lapsed. I tried to exchange the extra right one for a left at the dealership where I bought my vehicle. Louie refused even though it was in the original Subaru packaging. He said he can’t return it to Subaru. I suggested he could exchange it and keep it in His inventory. That way he gets to sell it at his retail price. He said no. It would have been such a small customer service gesture on his part but instead he was totally adamant about his position and would rather see a negative review than exchange a $14 part at no cost to his department. Amazing. it that’s what he considers customer service he’s in the wrong line of work. More

Ok not sure they looked at my car when i brought it in for service for service More

Caveat emptor, Latin for "Let the buyer beware," perfectly describes our experience at Subaru of Baton Rouge, Louisiana, on June 19th. My 24-year-old son, a GM-certified mechanic, was helping his 2 perfectly describes our experience at Subaru of Baton Rouge, Louisiana, on June 19th. My 24-year-old son, a GM-certified mechanic, was helping his 20-year-old sister look for a used car. They took a used Subaru Outback for a test drive with a very nice sales representative. After the ride, they pulled into the service bay. My son began checking the car for any faults or problem codes with a code reader, a practice he had done without issue at every dealership over the past two days. At that moment, a manager approached just as my wife and I walked up to the car with our kids inside. The manager started yelling at my son to unplug the code reader. Before he did, the reader showed multiple minor faults with the car. I told my two adult children to get out of the car so we could leave. The manager continued to yell at my wife and me to leave, even though I had already said we were leaving. Every other dealership we visited allowed us to check for codes and faults on over ten cars in two days. This was a completely unacceptable way to handle a situation the manager was unhappy with. Up until that point, we were very interested in the car. While the faults detected were minor, we were not given the opportunity to have a professional discussion about them or what we were doing, so we left. More

I can honestly say this was the best dealership I have ever dealt with by far!! I didn't feel like I was in a dealership at ALL!!!! I HIGHLY recommend everyone give them a try. You will not feel rushed, h ever dealt with by far!! I didn't feel like I was in a dealership at ALL!!!! I HIGHLY recommend everyone give them a try. You will not feel rushed, hassled, pressured but COMFORTABLE. If u are in the market for a car I would RUN to this place as fast as u possibly can!!! More

From the moment I entered the dealership, I was made to feel at home. The friendly salespeople understood what I was looking for in my new vehicle, were informative without being pushy, clearly explained feel at home. The friendly salespeople understood what I was looking for in my new vehicle, were informative without being pushy, clearly explained features, and gave me a better deal than I expected especially given the current car market! My salespeople, Stephen and Jadyn, could not have been better. Loving my new Forester Sport! More

I had the greatest experience at Subaru BR! ! The entire staff made me feel very special. They were extremely knowledgeable and professional in every possible way!! Gina was amazing; very person ! The entire staff made me feel very special. They were extremely knowledgeable and professional in every possible way!! Gina was amazing; very personable! More

I had great service from Corey and the rest of the team. They were friendly, honest, efficient, and respectful. They were friendly, honest, efficient, and respectful. More

Great experience. Great staff. Great explanation of all systems. Easy process of buying my Subaru Ascent. Well done!!!! Great staff. Great explanation of all systems. Easy process of buying my Subaru Ascent. Well done!!!! More

The best and most stress free experience we’ve ever had! Brie was amazing and answered every question we had. I never felt pressured, and she was also extremely helpful! Brie was amazing and answered every question we had. I never felt pressured, and she was also extremely helpful! More