Subaru of Ann Arbor

I don't expect a lot from car dealers, give me an appropriate price and don't try to fleece me on the trade. This place could not even meet the basic standard of their maligned profession. We wanted appropriate price and don't try to fleece me on the trade. This place could not even meet the basic standard of their maligned profession. We wanted to upgrade from our 2019 Crosstrek to a Forester, either new or lightly used. Spent a couple hours picking one out while they did an appraisal of our trade. We were ready to buy provided a reasonable offer on our trade, they offered $3500, it's a 2019 with ~100k miles. KBB trade value runs $11-14k depending on condition, retails for ~$15k. Claimed it needed a rear differential and that would be a 5k repair, when I became angry offered to give us $7k and claimed it was a 3k repair. Two minutes of google research showed this to be a a repair less than a thousand, I replaced the worn gear for $50.87 over the weekend. The cowardly "manager" making these offers never made an appearance and would only speak to us through the sales associate. That part is just normal scummy car dealer tactics but the trade offer was just criminal. Absolute scam artists at this place, bad even by car dealer standards, avoid them at all costs. More

Weston was immensely helpful in our purchase of our outback. The dealership bends over backwards to make sure we are satisfied and answered all of our questions outback. The dealership bends over backwards to make sure we are satisfied and answered all of our questions More

Matt Pearson worked with me to get a "new" used Forester. ..one visit experience, which I appreciated...had all paperwork and plate info ready for me to drive home...thanks Matt ..one visit experience, which I appreciated...had all paperwork and plate info ready for me to drive home...thanks Matt More

Very good service work done on vehicle. Good customer service and communication. Took only 1 hour to complete. Good customer service and communication. Took only 1 hour to complete. More

Rolled in without an appointment for oil change and to have the tires and brakes checked. I knew there’d be a wait but the lobby area is comfortable and has drinks and snacks available. Worked with Steve have the tires and brakes checked. I knew there’d be a wait but the lobby area is comfortable and has drinks and snacks available. Worked with Steve he was great. Steve made recommendations for my car and provided a timeline for getting things done. Super visit. Will definitely call Steve when I’m ready for the new tires. More

I am glad I got my vehicle here, they are really great and friendly. Service always great, no problems. and friendly. Service always great, no problems. More

I arrived for my scheduled appointment on time and was checked in quickly by a nice handoff to a team member who was free. We went through the work to be done and I left for lunch. Upon return I spent s checked in quickly by a nice handoff to a team member who was free. We went through the work to be done and I left for lunch. Upon return I spent some time in the lounge. Only two lounge chairs being filled the table chairs were functional. Overall great work! The car is running great! More

My recent experience with e the service department was prompt and efficient. Great waiting room. prompt and efficient. Great waiting room. More

This is the third Subaru I have bought from Subaru Ann Arbor.. My experience this time was tenfold better. Everyone was helpful and especially appreciate Ilya Feldman our salesman. I had noticed that this Arbor.. My experience this time was tenfold better. Everyone was helpful and especially appreciate Ilya Feldman our salesman. I had noticed that this service department had gotten much better and was so happy that the sales department has too. More

We’re on our second Subaru from Ann Arbor Subaru. Abig reason we bought our second one is that the service department is great. The work is superb, and they’re good about recommending the service tha Abig reason we bought our second one is that the service department is great. The work is superb, and they’re good about recommending the service that’s needed and not more. More