Subaru of Ann Arbor

I’m very happy with my new Forester from Subaru of Ann Arbor. Tatiana Rodriguez is an excellent sales rep who knew all the features of the vehicle and understood my priorities. She helped me make an infor Arbor. Tatiana Rodriguez is an excellent sales rep who knew all the features of the vehicle and understood my priorities. She helped me make an informed decision. More

We’ve purchased two Subaru’s in the last two years working with Ilya Feldman. In both cases we were.very pleased with Ilya’s expertise and helpfulness. Ilya goes above and beyond to make the car buyin working with Ilya Feldman. In both cases we were.very pleased with Ilya’s expertise and helpfulness. Ilya goes above and beyond to make the car buying procedure easy and efficient. He is also capably backed up by a universally friendly and experienced sales team More

Jeff at Subaru of Ann Arbor provided exceptional service, honest guidance, and great buying experience. honest guidance, and great buying experience. More

Tatiana was wonderful. She explained all the features of the CrossTrek thoroughly. The negotiation was cordial and professional. I highly recommend her. She explained all the features of the CrossTrek thoroughly. The negotiation was cordial and professional. I highly recommend her. More

Josh L took fantastic care of my daughter and me as we purchased a new Crosstrek. We had a short timeline since our previous vehicle died unexpectedly. Josh explained every step and we always knew what to purchased a new Crosstrek. We had a short timeline since our previous vehicle died unexpectedly. Josh explained every step and we always knew what to expect. Josh took the time to help my daughter learn about her Crosstrek and she loves it! More

Tatiana Rodriguez did a great job working with me and my daughter. She was attentive, knowledgeable and prompt in her level of service. The overall experience was pleasurable and my daughter loves her new F daughter. She was attentive, knowledgeable and prompt in her level of service. The overall experience was pleasurable and my daughter loves her new Forester. More

Everyone at this location was very friendly and helpful. My salesperson Tatiana helped to make sure I understood everything and answered all of my questions! She was very patient and kind! My salesperson Tatiana helped to make sure I understood everything and answered all of my questions! She was very patient and kind! More

We are happy with the Subaru we purchased but that is the extent of our happiness. Extremely disappointed with the customer service. We had an appointment to test drive a couple of Subarus and when we arrive extent of our happiness. Extremely disappointed with the customer service. We had an appointment to test drive a couple of Subarus and when we arrived the salesman was not prepared and had to search the back lot to find what we wanted to test drive which took a while for him to bring one around. We had our car appraised for trade in on and received an insultingly low trade in offer which they hardly negotiated on. We did end up trading it in regardless of the low offer and it now is listed for sale at 10x the initial offer they gave us. On top of the undervalued trade, our time was extremely undervalued as well. We were at the dealership for over 7 hours even though we were told it would be a quick process. We sat for over 2 hours alone just waiting for finance to talk with us and not a single employee came to check on us. I would have walked out if they did not already transfer the license plates to the new car so instead I was stuck waiting. Extremely dissatisfied with the whole experience More