Subaru of Ann Arbor

BUYER PLEASE BEWARE- Especially with the false Worry Free Guarantee period! Honestly I have never left a neagative review for any business but I feel the need to warm all the hard working people who are con Guarantee period! Honestly I have never left a neagative review for any business but I feel the need to warm all the hard working people who are considering using this dealership. My daughter is 17 years old and has worked while attending HIgh School to purchase a car. When she finally saved enough we started looking at safe reliable options. We came across a Nissan Murano that was listed by Subaru of Ann Arbor. Even though was an hour drive from our home, we were reassured with the Worry Free Guarantee offered. That is advertised when you call and all over the dealership. It is supposedly a 7 day reassurance period to compete with Carvana. We had an appt to view the car and they made us wait 3 hours while their finance person was running errands. The claimed the car went through their multi point inspection and the grace period. Long story Short, we get home to surprise my daughter after the hour drive back and there is a huge pile of trans oil on my driveway when we moved it in position same day when she got back from work. You can't imagine the disappointment again from a teen that has worked so hard to get a reliable vehicle. The next morning I took the car to a local Nissan Dealership and paid for a full inspection and they said "Ma'am it has a bad transfer case and there is no way the dealership would miss this if inspected." I immediately sent the report to the dealership again day 2 of the 7 day guarantee and was tossed around to several people. They did not take the car back as I asked and they would not let me take it locally to get repaired and reimbursed. They insisted on making the repair themselves and honestly I just wanted my daughter to have a functioning safe vehicle. After the car being in their service repair facility for 2 weeks, I was told they have fixed all issues and to come pick up the car. Well, they never replaced the transfer case, basically put a "Band-Aid" on the issue and of course the leak returned. I called the dealership and they said the people I dealt with were no longer there and to bring it back. If it was the original issue, Lori there said it will be taken care of. Well I drove again an hour there with the car and after sitting in the lobby for an hour was told it was now a trans leak and it was going to cost me $2700 to repair, so I called the Nissan Dealership on the spot and after they talked confirming there was not trans leak that they can send their inspection report., Lori went back to the technicians and within 15 minutes said it wasn't a trans leak as originally diagnosed, it was the TRANS CASE. OMG, can you imagine?? She then gave me a quote of approximately $2400 to repair the "Original diagnosis" during the guarantee period. I asked to speak with a manager and she said there is NO MANAGER AND TO LEAVE IF I DIDNT WANT THE REPAIR DONE. I asked for a work order stating it was the trans case and they were not going to repair and she refused to give me anything. The Service Manager Dave then approached me, said he confirmed it was the trans case with his tech and would call me after talking with upper management. Honestly it was so heartbreaking that he reassured me that he would do everything in his power to resolve, that the car should be fine to drive back as the leak is slower and did not even return any of my follow up calls or voicemails. My daughter took the car to the Nissan dealership and paid thousands to repair. I am only writing this as a concerned parent with a hardworking teen who really didn't get to enjoy her 1st car that she worked so hard so these dealerships refuse to operate with integrity. That is the very reason we were willing to drive thinking it was a larger dealership, they have the WORRY FREE GUARANTEE and they inspect all their cars before they go on the used car lot. More

Was a great experience for my family. Amy was great with helping us find what we were looking for. Amy was great with helping us find what we were looking for. More

Horrible customer service. We ordered a new vehicle, paid the amount due same-day, then after we signed, they had changed all the numbers. We signed for a monthly payment that We ordered a new vehicle, paid the amount due same-day, then after we signed, they had changed all the numbers. We signed for a monthly payment that our salesperson claimed would not change as long as we paid for the vehicle that day- given that it was for a credit score lower than what we arrived with - then our salesperson changed, prices changed, and we were told we could not get a refund because we had signed the sheet. If we signed the paper and kept up our end, how is it legal for them to change the prices on their end? We reached out to our new salesperson a few times with questions and it would take WEEKS to get a yes/no response. Overall a horrible and rushed experience, incredibly unprofessional, zero communication on their end, would never go back to this establishment. More

My sales rep Amy Trombley was Great! Answed all my questions, and explained the crazy amount options the Subarus have. All very easy to use! Thanks for a pleasent expierience! Answed all my questions, and explained the crazy amount options the Subarus have. All very easy to use! Thanks for a pleasent expierience! More

Shotty business ethics, poor integrity and no accountability. The Worry Free Guarantee is an absolute scam. Ilya Feldman was my salesperson. He sold me a car that clearly had evidence of multiple accountability. The Worry Free Guarantee is an absolute scam. Ilya Feldman was my salesperson. He sold me a car that clearly had evidence of multiple quick patches indicative of hiding a car problem long enough to test drive it along with some other severe issues that made the car unsafe to drive. When I figured it all out and came back within the timeframe for the Worry Free Guarantee, they refused me. I left the car at the dealership, cancelled the check and left. More

I requested pricing info and availability of a specific vehicle that was listed as in stock. Instead I got sales tactics with no pricing, no availability info because of “many interested buyers” and no fol vehicle that was listed as in stock. Instead I got sales tactics with no pricing, no availability info because of “many interested buyers” and no follow up to my questions after trying to get help without setting up an in person meeting…Why waste each others time if you don’t even have the car, be honest! More

In spite of some issues early on, we ended up very satisfied with our 2023 Outback. satisfied with our 2023 Outback. More

I and my wife understood that Clayton Danner was very busy when we couldn’t contact him by phone. However, things went well with him. Upon delivery of our new Subaru Outback, Clayton as our sales agent s busy when we couldn’t contact him by phone. However, things went well with him. Upon delivery of our new Subaru Outback, Clayton as our sales agent spent time patiently teaching us with the digital operation as he is very knowledgeable with all aspects of our new Car. He also introduced us to other personnel to assist us for maintenance services and we appreciate his service so much. We will surely recommend Clayton and the Subaru Ann Arbor dealership to our friends and relatives. More

Poor Customer Service in Ann Arbor My wife and I relocated to SE Michigan in early 2023 from out of state. We are a two Subaru family. We purchased our Forester at the end of 2022 in NJ due to issue relocated to SE Michigan in early 2023 from out of state. We are a two Subaru family. We purchased our Forester at the end of 2022 in NJ due to issues with our previous vehicle (Nissan). We were looking into a service contract and it was suggested that we set one up at our new location to get the car serviced here in MI. At a recent visit to the Parts department at Subaru of Ann Arbor, I was directed to call the Finance Manager, Dana Wines, to enquire about service contracts. I immediately called Dana from the parking lot and had to leave a message describing our situation and needs. After not hearing back from Dana, I called and left another message. And then another. And then another. I also tried the Sales and Customer Support line. Over the course of two weeks, I called the dealership about eight times and left five voicemail messages. At no time was I able to talk to someone directly and none of my voice messages were replied to. So, I drove to the dealership. No one from Finance was available. Someone from sales scheduled a phone meeting with a manager who could talk to me about the contract. They were to call me at 10:00 am the following day. No call ever came. Additionally, I found out from another Subaru dealership, once your vehicle passes 6000 miles, it is no longer eligible for a service contract through Subaru. I passed the 6000-mileage mark on my way back from Subaru of Ann Arbor, when they scheduled my phone meeting. So, I find myself frustrated and without a service contract. I have never dealt with a business that is so non-responsive and has so little regard for customer care as Subaru of Ann Arbor. As a result, we will be servicing our two Subarus at Subaru of Grand Blanc. And, if we do end up purchasing another Subaru vehicle in the future, it certainly won’t be through Subaru of Ann Arbor. More