Back

Subaru of Albany

Albany, OR

4.9
279 Reviews

520 Airport Rd SE

Albany, OR

97322

Directions

By Type

Showing 279 reviews

May 22, 2023

Very friendly intake. The service was quick and they provided instant communication about my car being ready for pick up. They evan offered me some of their catered lunc More

by jrosamail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Calhoun
May 22, 2023 -

Subaru of Albany responded

Thank you so much for taking the time to leave such a wonderful review about your experience at Subaru of Corvallis. We are thrilled to hear that you had a positive interaction with our team and that our friendly intake made you feel welcome right from the start. At Subaru of Corvallis, we understand the importance of efficient and prompt service, and we're delighted that you found our service to be quick and that our instant communication kept you informed about the status of your car. We strive to provide clear and transparent communication throughout the entire process to ensure a hassle-free experience for our valued customers like you. We're also thrilled to hear that you enjoyed the special offer of our catered lunch as part of our 10th anniversary celebration. It's always a pleasure for us to create a festive atmosphere and extend our gratitude to our loyal customers like yourself. Thank you once again for choosing Subaru of Corvallis for your automotive needs, and for sharing your positive feedback with the Dealerrater community. We truly appreciate your kind words, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Have a fantastic day!

May 19, 2023

Perfect place to go for your subie locally to get all the work done. They are perfect on the work they are doing More

by jackslowrx97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate( the technician), Angela Calhoun, Griffin Brenner, Rob Demauro
May 22, 2023 -

Subaru of Albany responded

Thank you so much for leaving such a positive review about your experience at Subaru of Corvallis! We appreciate your kind words and are thrilled to hear that we have become your go-to place for all your Subaru needs. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!

May 10, 2023

Well organized, great communication, no surprises in estimated costs. Friendly staff, nice waiting area as well More

by Evans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex de Paz
May 03, 2023

Clean facilities. Very prompt approach. Customer service guy, Cory, efficient and friendly. Loved the text updates. Stayed true to time lines. More

by Kb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Conklin
May 04, 2023 -

Subaru of Albany responded

Thank you for taking the time to leave us a positive review on DealerRater! We're glad to hear that you found our facilities to be clean and that our team provided a prompt and efficient approach to your service needs. We're also thrilled to hear that you had a great experience with Cory, our Service Advisor, and that you appreciated the text updates throughout the process. At our dealership, we strive to provide excellent customer service and to stay true to our timelines for service. We're glad to hear that we were able to meet your expectations and provide you with a positive experience. We appreciate your business and hope to see you again for any future service needs. Thank you again for your kind words and for choosing Subaru of Corvallis. If there's anything we can do to further improve your experience, please don't hesitate to let us know.

April 29, 2023

Everyone I’ve dealt with over the last four years have been helpful and courteous. I don’t know the names of all of them but they’ve all been excellent. More

by danbanjovie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Conklin, Katie Dobberthien
May 01, 2023 -

Subaru of Albany responded

Thank you for taking the time to leave such a wonderful review of your experience at Subaru of Corvallis. We are thrilled to hear that our team has consistently provided you with excellent service and that you have found everyone to be helpful and courteous. Our goal is to always exceed our customers' expectations and to create a welcoming and positive environment for all who visit our dealership. We are grateful to have had the opportunity to serve you over the last four years and look forward to continuing to provide you with the same high level of service for many years to come. Thank you again for your feedback and for choosing Subaru of Corvallis. We appreciate your business and hope to see you soon.

April 28, 2023

Our service advisor always makes the process of getting our car in and fixed a smooth process. More

by Meem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Calhoun
May 01, 2023 -

Subaru of Albany responded

Thank you so much for taking the time to share your positive experience at our dealership. We appreciate your kind words about our service advisor and are thrilled to hear that they made the process of getting your car in and fixed a smooth and hassle-free one. At our dealership, we strive to provide the best customer service possible and ensure that every customer feels comfortable and satisfied with their experience. We are delighted to hear that we were able to meet your expectations and make your visit a pleasant one. Thank you again for choosing Subaru of Corvallis for your service needs, and we look forward to serving you in the future.

April 27, 2023

Alex is a great representative for Subaru of Corvallis. He's knowledgeable about the vehicles that Subaru sells and services. He kept me informed while I waited in the showroom. And he's a nice guy. :o) More

by dlinton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex de Paz
Apr 27, 2023 -

dlinton responded

Check.

Apr 28, 2023 -

Subaru of Albany responded

Thank you for taking the time to share your positive experience with Alex at Subaru of Corvallis. We are delighted to hear that he provided you with excellent customer service and that you found him to be knowledgeable, informative, and friendly. At Subaru of Corvallis, we strive to provide our customers with the best possible car-buying and servicing experience, and it is gratifying to hear that Alex helped to make your experience a pleasant one. We will be sure to share your feedback with Alex and our entire team, as we believe it is important to recognize our employees who go above and beyond to provide outstanding customer service. Thank you for choosing Subaru of Corvallis for your automotive needs, and we look forward to serving you again in the future.

April 26, 2023

Griffin was very helpful and we felt very welcome and that he and the techs were there to get the work done in a timely manner and also correct. And Griffen explained in detail exactly what need to be re More

by Rich W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Griffin Brenner
Apr 27, 2023 -

Subaru of Albany responded

Thank you Rich for taking the time to leave such a positive review about your recent visit to Subaru of Corvallis. We're thrilled to hear that you felt welcome and that our team was able to get your vehicle serviced in a timely and correct manner. Our team takes pride in providing exceptional customer service, and we're glad to hear that you had a positive experience with Griffin and our technicians. It's great to hear that Griffin was able to explain in detail exactly what needed to be repaired, and we're happy that we were able to assist you with your vehicle's needs. Thank you for choosing Subaru of Corvallis, and we look forward to serving you again in the future.

April 24, 2023

The tech that worked on my truck was very nice, knowledgeable, and was able to explain the stuff he found in a way I could understand. And the service writer Angela was awesome too. All around a gr More

by Happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Carter, Angela Calhoun, Mitch iffland
Apr 24, 2023 -

Subaru of Albany responded

Thank you so much for taking the time to write such a positive review of our service department at Subaru of Corvallis. We're thrilled to hear that you had such a great experience and that our team was able to provide you with excellent customer service. We're particularly pleased to hear that our technician was able to explain the issues with your truck in a way that was easy for you to understand. We strive to ensure that all of our customers are fully informed about the work we're doing on their vehicles, so it's great to know that we succeeded in your case. We're also happy to hear that Angela and Brian were able to provide you with excellent service and help you understand your bill and coverage needs. We pride ourselves on having a knowledgeable and friendly team, so it's wonderful to know that we met your expectations. Thank you again for your kind words and for choosing Subaru of Corvallis for your automotive needs. We're grateful for your business and look forward to serving you again in the future.

April 15, 2023

Excellent communication. There was an unforseen problem with the lift. During the delay I was updated throughout the day and had my vehicle done before closing. More

by linrobn
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Conklin
...
14
...