Subaru World of Hackettstown

They’ve been quick & courteous & honest every time I’ve gone to them. So much so that I bought my last car from them. Still happy. gone to them. So much so that I bought my last car from them. Still happy. More

We “worked” with Aaron, the service manager. If I would give zero stars I would. We brought our Subaru to get the sub frame replaced as part of a case number from Subaru of America. The techn If I would give zero stars I would. We brought our Subaru to get the sub frame replaced as part of a case number from Subaru of America. The technician said he “ didn’t want to waste his time” with our car. They pretty much estimated everything but the kitchen sink (even though we specifically asked for the cost of replacing a subframe only) and said this car was not worth it, even after explaining that we simply can’t afford to buy another vehicle. They estimated over $4000 just in labor and $10,000 in parts. This is pretty much saying it’s the “I don’t want to do it price.” I had always thought that you’re supposed to work with the customer and help them. Unfortunately, this is not the case. I can go on and on about our experience, but the best advice I can give you is DO NOT give this dealership your business! There are other dealerships to go to (UPDATE) The new service manager Alan replied to another review asking me to reach out to him to address my concerns. I have to leave a message and attempting to reach out to him. I have yet to hear back. Several weeks have passed. Just goes to show you how much they value their customers. Adding insult to injury I keep getting phone calls from the service department, asking me to schedule an appointment to get my Subaru serviced, this coming from the same place that pretty much told me this car is not worth getting fixed and to get rid of it. More

The service provider was very helpful and courteous! He performed a fast and efficient service! He performed a fast and efficient service! More

Subaru of Hackettstown has never let me down and has always been kind and helpful. I look forward to being a longtime customer. always been kind and helpful. I look forward to being a longtime customer. More

Wonderful. Knowledgeable, helpful, friendly Thorough courteous and get the job done - properly - do their best to Accommodate Knowledgeable, helpful, friendly Thorough courteous and get the job done - properly - do their best to Accommodate More

OK, they fixed me up pretty quickly and they’re always very polite They were pretty good to me very polite They were pretty good to me More

Work was done, professionally and on time at a fair price with coupons. And they washed the car as well! price with coupons. And they washed the car as well! More

The service team reviewed my concerns and provided solutions to meet my auto repairs with costs and rational. solutions to meet my auto repairs with costs and rational. More

I was very pleased with Jack he was professional and courteous. I was also pleased with Sally. But I have to say the phone service was a little disappointing. Not being able to speak with someone was a courteous. I was also pleased with Sally. But I have to say the phone service was a little disappointing. Not being able to speak with someone was a little annoying. Maybe you should consider a receptionist so that people could have better information when calling as I understand your very busy and it’s hard to spread one person to thin. All in all I was very pleased. And thank you Jack and Sally you guys are awesome More

Easy service experience. Dropped my car off in the morning before work and picked it up later in the afternoon. Quick and easy. Dropped my car off in the morning before work and picked it up later in the afternoon. Quick and easy. More