Subaru World of Hackettstown

Subaru World of Hackettstown responded

Dave, we're over the moon Lisa could be the ideal salesperson for you! Thank you for choosing Subaru World of Hackettstown for such an important purchase. Drive safe and take care! John Pearce - General Sales Manager

Subaru World of Hackettstown responded

Thank you so much for this 5-star rating of Subaru World of Hackettstown! We truly appreciate your business! Best, Aron Kastell - Service Manager - (973) 859-1156

Subaru World of Hackettstown responded

Shirin - We pride ourselves on delivering excellent customer service and communication, so it's upsetting to hear that we let you down. We would appreciate the opportunity to learn more about your visit and discuss how we can make things right moving forward. Please contact me at your earliest convenience. Thank you, Aron Kastell - Service Manager - (973) 859-1156

Shirin Rajan-Virani responded

First of all, the service advisor didn't ask me who I was, I said I'm really early and then "assumed" I was the customer that was scheduled at 3p because I am brown and called me that person's name who was Indian. Then the woman at the end said no that's not her, she hasn't been here before. Then went on to saying, "oh, ok, what's your name?" Secondly, I was there for TWO HOURS, when I go to Newton Subaru, I'm in and out in no more than 45 minutes, and I'm continuously kept in loop as to what's going on. And before they wrap up, they come talk to me and tell me these are items that need attention, do I want to have it taken care of now or should they make another appointment. With your service advisor, he came to me at the TWO hour mark and said I was done. Third, I never agreed to a tire rotation, it was added onto my bill!! I'm already paying $99.99 for an oil change, and then was charged $39.99 for a service I didn't ASK for. when I told him that this is not a service that I agree to, he got annoyed with me and said fine just pay the $99.99. On the check off sheet that is given at the end of a service, I had a lot of RED FLAGS that needed attention, new brakes, cabin and engine filters needed to be changed. My kids are always in my car with me, and for me to drive around with all these issues, is just negligence, the whole point of you guys doing a check at the end of the service is to make sure that that car is safe for the customer to drive, and your department failed at that. Now, my car is sitting in Newton, and because of everything that has to be done to it, I will not be getting my car back until Tuesday or Wednesday. Long story short, I'M NEVER COMING BACK, first impressions are always the last impression, your department was sloppy.

Subaru World of Hackettstown responded

Thank you for stopping by to review Jack and Subaru World of Hackettstown! Have a lovely day!

Subaru World of Hackettstown responded

Lillian, thanks for sharing your positive experience with us at Subaru World of Hackettstown! We're delighted to hear that our team delivered friendly, timely, and helpful assistance with your warranty work. If you need anything in the future, don't hesitate to reach out to us again. Safe travels! Aron Kastell - Service Manager - (973) 859-1156

Subaru World of Hackettstown responded

Thank you for the review! We appreciate your business and hope to see you back again at Subaru World of Hackettstown. Safe travels!

Subaru World of Hackettstown responded

It was our pleasure to serve you in such an easy and accommodating manner, Donna. Thank you for the excellent review and for trusting Subaru World of Hackettstown with your vehicle's care. Have a wonderful day and we hope to see you again down the road! - Aron Kastell - Service Manager - (973) 859-1156

Subaru World of Hackettstown responded

We're so glad Matt could offer accommodating assistance that helped make your experience easy, Anthony! Thanks for supporting Subaru World of Hackettstown with your business and review! Aron Kastell - Service Manager - (973) 859-1156

Subaru World of Hackettstown responded

We are glad we could help you out with your emergency flat. Providing excellent and professional service in a timely manner is what our team here at Subaru World of Hackettstown is all about. Thanks for sharing this positive feedback! Aron Kastell - Service Manager - (973) 859-1156

Subaru World of Hackettstown responded

Your continued support and trust in our business mean so much to our team at Subaru World of Hackettstown! Thank you for sharing this supportive feedback. We look forward to working with you again next time! Best, Aron Kastell - Service Manager - (973) 859-1156