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Subaru World of Hackettstown

Hackettstown, NJ

4.7
195 Reviews

364 US-46

Hackettstown, NJ

07840

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Showing 195 reviews

April 21, 2025

The oil change ytire rotation and replacing the cabin filter was accomplished in around an hour which was good for my schedule More

by Our4at9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Apr 21, 2025 -

Subaru World of Hackettstown responded

We're glad to hear that our team at Subaru World of Hackettstown was able to efficiently complete your service in a timely manner. Thank you for choosing us, and we look forward to assisting with any future needs!

April 17, 2025

Everyone with whom we interacted was friendly and helpful. . . .knowledgeable but not pushy. It was our first time visiting this dealership, and we ended up purchasing a new car that day. More

by Tammy M.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin and Amanda, along with Vinny and John
Apr 17, 2025 -

Subaru World of Hackettstown responded

Tammy, we're delighted to hear that your first visit to Subaru World of Hackettstown was a success and you found our team friendly and helpful. Enjoy your new car! -Vince Cispino - General Sales Manager - +1 (646) 773-6350

April 16, 2025

I've been engaged with this dealership for the past 6 years and this is my second Subaru. The service department is excellent. Listens to customer concerns with their vehicle. I'll continue to have my More

by lisavanvaler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Apr 16, 2025 -

Subaru World of Hackettstown responded

Lisa, we're delighted to hear about your positive experiences over the years with Subaru World of Hackettstown! It's wonderful that Bill and our service team have consistently met your expectations. We look forward to continuing to serve you in the future! Aron Kastell - Service Manager - (908) 509-9000 ext 1156

April 14, 2025

Very helpful Rodolfo was excellent answered all our questions encouraged a test drive and was not pushy. Great experience! More

by jems271s
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodolfo
Apr 15, 2025 -

Subaru World of Hackettstown responded

We're delighted to hear that Rodolfo provided an excellent experience at Subaru World of Hackettstown! It's great to know he was helpful and made the process enjoyable. Thanks for sharing your feedback with us! Vince Cispino - General Sales Manager - +1 (646) 773-6350

April 12, 2025

I own 2 Subarus. I was informed today that they will no longer be honoring my oil change for life -unless I get my service done here. The problem is that they have co More

by Tom
Recommend Dealer
No
Employees Worked With
Inknown
Apr 14, 2025 -

Subaru World of Hackettstown responded

Tom, I'm sorry to hear about your experience with the oil change policy and service recommendations. We strive for transparency in our services, so it's concerning to read this feedback. If you're open to discussing this further or have any questions, please feel free to reach out. Thank you, Aron Kastell - Service Manager - (908) 509-9000 ext 1156

April 05, 2025

There’s sales mgr Amanda is not honest. Last October we had communicated and I thought agreed on a price of a new lease. When I arrived the price was about $100 more a month than I had bee More

by ksantiag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda
April 02, 2025

I had a great experience working with Jacob. He found the perfect SUV to fit my budget and lifestyle. I highly recommend Jacob to help you find the right fit. More

by M14garcia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Difino
Apr 03, 2025 -

Subaru World of Hackettstown responded

We're delighted to hear that Jacob provided you with a great experience at Subaru World of Hackettstown! It's wonderful knowing he helped find the perfect SUV for your needs. Thank you for recommending him, and enjoy your new ride! Vince Cispino - General Sales Manager - +1 (646) 773-6350

April 02, 2025

Easy to work with and answers any concerns you may have. Takes time to review the bill with you and notifies you of and work needed in the future. More

by eileen5432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Dempsey
Apr 03, 2025 -

Subaru World of Hackettstown responded

We're delighted to hear that you had a smooth experience at Subaru World of Hackettstown, Eileen! Our team is committed to addressing all your concerns and ensuring transparency with future work. Thank you for the positive feedback! Aron Kastell - Service Manager - (908) 509-9000 ext 1156

April 01, 2025

Great service, efficient. Accommodating, friendly, and knowledgeable employees. First time customer and I will return for future service. More

by Tbarry66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anne Mary
Apr 02, 2025 -

Subaru World of Hackettstown responded

We're delighted to hear that your first visit was a success at Subaru World of Hackettstown! Our team is always here to provide top-notch service. Looking forward to seeing you again for future needs! -Aron Kastell - Service Manager - (908) 509-9000 ext 1156

March 25, 2025

Great, quick and friendly service. No unnecessary service. Price was very reasonable as well. Great deal! More

by bhuryk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AnneMary O’ Raffertyo
Mar 26, 2025 -

Subaru World of Hackettstown responded

Bhuryk, we're delighted to hear you enjoyed the efficient and friendly service at Subaru World of Hackettstown. It's fantastic that you found our pricing reasonable too! Thanks for sharing your experience with us! Aron Kastell - Service Manager - (908) 509-9000 ext 1156

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