
Subaru World of Hackettstown
Hackettstown, NJ
Filter Reviews by Keyword
By Type
Showing 195 reviews
Everyone with whom we interacted was friendly and helpful. . . .knowledgeable but not pushy. It was our first time visiting this dealership, and we ended up purchasing a new car that day. helpful. . . .knowledgeable but not pushy. It was our first time visiting this dealership, and we ended up purchasing a new car that day. More
I've been engaged with this dealership for the past 6 years and this is my second Subaru. The service department is excellent. Listens to customer concerns with their vehicle. I'll continue to have my years and this is my second Subaru. The service department is excellent. Listens to customer concerns with their vehicle. I'll continue to have my service done at this dealership. Bill was great with this most current service...uncovered an issue and repaired under warranty. Thankful for his diligence. More
I own 2 Subarus. I was informed today that they will no longer be honoring my oil change for life -unless I get my service done here. The problem is that they have co I was informed today that they will no longer be honoring my oil change for life -unless I get my service done here. The problem is that they have continually recommended unnecessary service work on my car for years-the proof is in the service point checks they give you-oil changes thousands of miles before actually needed, fluid changes not recommended by manuals or any other mechanics. Another great business decision-ending my free oil changes “for life” -just as I am coming to the point of needing a new car. They sealed the deal today-my next Subaru will not be purchased here. Very shady. More
There’s sales mgr Amanda is not honest. Last October we had communicated and I thought agreed on a price of a new lease. When I arrived the price was about $100 more a month than I had bee Last October we had communicated and I thought agreed on a price of a new lease. When I arrived the price was about $100 more a month than I had been told prior. She apologized for my misunderstanding not her mistake and offered free oil changes for the life the lease. Well fast forward to today and the first oil change and there was no record of free oil changes on their record. They checked but it was never put in the system. So I paid but I am done with this dealership. I also just referred my wife for a new car but we’ll be shopping else where. Nothing this place tells u to make you happy is actually true. Do not use them. More
I had a great experience working with Jacob. He found the perfect SUV to fit my budget and lifestyle. I highly recommend Jacob to help you find the right fit. He found the perfect SUV to fit my budget and lifestyle. I highly recommend Jacob to help you find the right fit. More
Easy to work with and answers any concerns you may have. Takes time to review the bill with you and notifies you of and work needed in the future. Takes time to review the bill with you and notifies you of and work needed in the future. More
Great service, efficient. Accommodating, friendly, and knowledgeable employees. First time customer and I will return for future service. Accommodating, friendly, and knowledgeable employees. First time customer and I will return for future service. More