Subaru World of Hackettstown

Extremely dishonest and lazy service department! !! DO NOT TRUST their work or recommendations!! My mom just bought a used 2014 Subaru Legacy from a private owner who had maintenance done at this !! DO NOT TRUST their work or recommendations!! My mom just bought a used 2014 Subaru Legacy from a private owner who had maintenance done at this Subaru World Hackettstown every 7000 miles for the past 7 years. I figured I would take the car here for its scheduled maintenance, multi point inspection, etc since they’ve been servicing the car for the last 7 years. Car just hit 150,000 miles too so it’s recommended. Car ran fine with no issues I just wanted to get it serviced since it’s a new purchase and to assure my mom got a good car. I dropped it off, went home and picked it up the following day. They advised me the car looked great, they just did oil change, cabin filter, and multi point inspection and charged me a fair price of roughly $180. And off I went to drop my mom’s car off to her and it ran just fine. No dash lights or anything. I get home and immediately smell a bit of antifreeze when I get out of the car. I looked underneath and see a somewhat slow drip. I immediately called them and brought it back in as they advised me too. I told them again in person I was just here a few days ago and the car was in good condition as per their service dept. They asked me to wait and about an hour later they advised me the radiator, cap, both hoses, and clamps need replaced and quoted me at $2100.00. And they advised even after that repair the engine might be damaged permanently. I asked how this wasn’t identified during the inspection and service that was done literally a few days ago and only 21 miles were put on the car after leaving the service shop and being told the car looks great and needs nothing. They offered no apology or reasonable explanation. They advised the radiator must’ve completely cracked during the 21 miles it was driven after leaving their service dept and being given a clean bill of health. Thought I was doing the smartest thing by bringing the car here for service and oil change immediately after purchase. Figured pay a little more but at least you can expect quality service at the dealership. Just disappointing they didn’t make any effort to inspect the car on the initial appointment and truly provide quality service. Had they done their jobs properly, the car would’ve never been given a clean bill of health. They didn’t test drive it or let it run at all otherwise they would’ve realized the radiator was cracked/leaking. More

Bill Dempsey was an excellent representative of your organization. His service was very efficient and prompt. I always feel welcome there and Joe Reynolds always a pleasant presence. organization. His service was very efficient and prompt. I always feel welcome there and Joe Reynolds always a pleasant presence. More

Julian from Subaru World of Hackettstown and Sally are great people over at the service department. Definitely friendly, welcoming and professional. Recommend them. great people over at the service department. Definitely friendly, welcoming and professional. Recommend them. More

This dealership is so on point. Made an appointment for an oil change, 24000 mile service and they said it would be about an hour and sure enough it was. Called three days prior and Made an appointment for an oil change, 24000 mile service and they said it would be about an hour and sure enough it was. Called three days prior and they gave me a time slot. People are great! Super friendly! More

Julian was diligent in updating me as work progressed on my car and notified me when it needed a small part. my car and notified me when it needed a small part. More

I was able to make my appt on line. I was contacted via text message for confirmation. No issues with my service. I contacted when service was complete. Service advisor went over paperw I was contacted via text message for confirmation. No issues with my service. I contacted when service was complete. Service advisor went over paperwork with me. More

Was in for my first service, as it’s been six months, and have only driven 3300. Oil change was done in a matter of minutes! Chris was the guy who greeted me, and set it up. Very friendly. have only driven 3300. Oil change was done in a matter of minutes! Chris was the guy who greeted me, and set it up. Very friendly. More

Vehicle purchase was great and could not be happier with new car along with the entire staff I was dealing with. Love my new Crosstrek Premium. new car along with the entire staff I was dealing with. Love my new Crosstrek Premium. More

Fast and knowledgeable service. It is clear the customer service is of the utmost importance in their minds. I completely trust him with my car. It is clear the customer service is of the utmost importance in their minds. I completely trust him with my car. More