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Subaru White Plains
Elmsford, NY
390 Reviews
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Showing 390 reviews
July 10, 2023
Super sketchy experience. I put down a deposit to reserve a 2021 vehicle, spending several hours at the dealership in the process. Several days went by and then the dealer cal I put down a deposit to reserve a 2021 vehicle, spending several hours at the dealership in the process. Several days went by and then the dealer called me to let me know that the car had been sold to someone else, but they could offer me a "better" car (2020, with more mileage) for the same price. I declined, and they assured me they would refund the deposit. Two weeks later and they have not yet done so, so I've had to put in a dispute through my credit card company. Please avoid this dealership! *Update on July 14th. The dealership manager later reached out to me about this experience to apologize, which I appreciated. He said that the mistakes were unintentional, and seemed genuine in wanting to making sure I got my deposit back. More
by at4358a
Employees Worked With
Andrew McFadden
July 08, 2023
I feel like I got over charged. Aside from the oil change i got charged 45 dollars to rotate tires on my first appointment of a leased vehicle and i got charged 37 dollars for a st Aside from the oil change i got charged 45 dollars to rotate tires on my first appointment of a leased vehicle and i got charged 37 dollars for a state inspection that supposed to be about 10 to 15 dollars for 2022 vehicle More
by Jcalde1
Employees Worked With
Jessica
July 07, 2023
At Subaru of while plains dealership, I will not purchase a new or used vehicle. Salesman provides phenomenal service to get your business and trust. Here is we’re everything collapses. The upper managem a new or used vehicle. Salesman provides phenomenal service to get your business and trust. Here is we’re everything collapses. The upper management fails miserably getting back to customer in the absence of salesman - (by end of business day). After paying thousands for a new car , I felt like all I went through was they were doing me a favor. Here is the issue , There was a wrinkle/small discrepancy on trade in original car title. I did what was “right” by dealership and myself(all in good faith). Left a check In good faith to bridge the gap, to be returned as soon matter was resolved. After the resolution and dealership was satisfied with what they felt it was needed. When it came to pick up personal check left in good faith at dealership location and I asked to please be called back to confirm and coordinate check pick up at dealership. All I heard from dealership leadersship was crickets-not a call back nor a return text as acknowledgment. THIS RAISED A RED FLAG as major concern. Subaru if you are listening- When it comes to money, please fullfill your duties and obligations on the spot. Originally When the dealership asked me for a check, I delivered on the spot, no questions asked. The same is expected on the return when I delivered my end of my bargain . As a result , I will hold back in future purchasing from Subaru. Let me break it down . 1-2k in additional car accessories that I realized I can add to new purchased vehicle and 2.5K added security “gold plus” extended service and the 50K electric car, which I was planning to buy next year-because of high my mileage and electric car seem most cost effective for my needs. More
by ShowmewhitegloveSERVICE!!
Employees Worked With
Isidro cruz
June 29, 2023
I was extremely disappointed with my service experience. The pick up was 45 minutes late, and the men honked outside of my house to say that they were there (someone called to say that they had been there f The pick up was 45 minutes late, and the men honked outside of my house to say that they were there (someone called to say that they had been there for 30 minutes, which was completely untrue, because I was standing outside of my house waiting for them for 45 minutes). There was zero apology, and zero acknowledgment that they were late and it was extremely rude. There were way too many phone calls, asking me for input and it would have been greatly appreciated if there could have just been one call in advance to clarify what was being done and not waste my time 5 separate times. Also, the car came back filthy. I would’ve expected it to be cleaned inside and out during a service. Our other car is a Volvo and the service experience there is 10,000 times better. This was a very unfortunate reminder that Subaru is not a luxury brand and I would never recommend this dealership to anyone. More
by Westchester Subaru client
Employees Worked With
I do not know any of those names. The people who dropped off and picked it up, never introduced themselves., Nolan Corlew , Jeremy Abramson, Eric Schmitt, Mikayla Querfeld, Master TPC
June 19, 2023
It doesn't allow for ZERO stars. ..But if you see a salesman named MICHAEL D. run!!! I don't know how a used car salesman ever got hired to sell new cars, But ask for someone else. If ..But if you see a salesman named MICHAEL D. run!!! I don't know how a used car salesman ever got hired to sell new cars, But ask for someone else. If you want to pay in full he insists to have the funds wired ASAP then when you try to contact him to make sure the funds arrived he does not return your calls or text. I called the showroom and they told me he is there. I believe as soon as he gets his commission you're dead to him. I tried to contact him several times but it took a nasty call to the showroom for him to call me back. He insists in a threatening way you need to pick it up right away because his boss doesn't want cars hanging around. I would advise you to stay clear of this dealership. More
by Don'tBuyHere
Employees Worked With
Michael D.
