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Subaru White Plains
Elmsford, NY
393 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 393 reviews
July 31, 2018
Great Experience I went to Westchester Subaru to Purchase a new Imprezza. Everybody I interacted with was pleasant and professional. The receptionist introduced me to I went to Westchester Subaru to Purchase a new Imprezza. Everybody I interacted with was pleasant and professional. The receptionist introduced me to Oliver the manager who greeted me with an upbeat attitude and introduced me to Carly Ma, the salesperson who would help me. She was wonderful. She helped me pick out a color (crimson pearl) and showed me the different financing options. The next day when I went to pick up the car she took the time to show me how to link my phone with the cars computer. It was very helpful as I am not too technically savvy. I would reccomend Westchester Subaru as a dealer and especially Carly as a salesperson. More
by Jeff1492
Employees Worked With
Oliver Buckle, Carly Ma, and Tom (not sure of his last name)
July 26, 2018
Subaru Ascent Julian Gill is great, and I enjoyed my new car buying and trade-in experience. Very happy knowing I can follow with him on any questions with our new Julian Gill is great, and I enjoyed my new car buying and trade-in experience. Very happy knowing I can follow with him on any questions with our new Subaru Ascent - which is great. I recommend visiting Julian at Westchester Subaru. More
by benherm
Employees Worked With
Julian Gill
July 06, 2018
Unprofessional and Disrespectful Dear Carly, Sales Associate, Some words of advice: 1. When you ask the client how her holiday was and she politely responds, "It was lovely. How wa Dear Carly, Sales Associate, Some words of advice: 1. When you ask the client how her holiday was and she politely responds, "It was lovely. How was yours?" please do not go on to describe your search for lingerie at Lord and Taylor and Victoria's Secret. 2. And don't follow that tale with a long-winded one about your discovery of Shake Shack when looking for VS and ask the client if she thinks SmashBurger is better. 3. When given a specific VIN # for the car the client wants to test drive, don't say, "I'll go get it," and then bring around a different car. 4. When the client asks why this isn't the car she wants to drive, don't make up a lie on the spot about how it's sold, or sorry, no, it's just unavailable right now. 5. When client repeats for the 5th time in your encounter that she is here to simply drive a base model, do not respond with, "But I just wanted you to see how comfortable this one is. It's basically the same thing." 6. If the client insists (AGAIN) for what was promised and you say, "Well, we'll need to set up another appointment if that's what you want to do," don't be so surprised when the client leaves abruptly saying, "This is not working out. I am going home now." 7. Finally, after an encounter like this, do not send a cheery email 30 minutes later letting the client know that it was a pleasure working with her and you're always at her service. More
by ccgkitten
Employees Worked With
Carly
May 19, 2018
I inquired about a car on Wednesday. S Its Sunday, i bought a car from Bill Kolb Subaru instead. Westchester service was laughable. Oh, and still don't have quote. I even emailed the ma Its Sunday, i bought a car from Bill Kolb Subaru instead. Westchester service was laughable. Oh, and still don't have quote. I even emailed the manager, dear manager, i'm not sure what is taking your team so long to get back to me but I'm going to buy a car within 24 hours. No response. More
by turbo
Employees Worked With
None Listed
February 03, 2018
Excellant place to do business with I purchased a 2018 Subaru Forester from Oliver Buckle on 1/29/18. Along with the sales manager, Tracy Keith, we were able to make this sale happen. E I purchased a 2018 Subaru Forester from Oliver Buckle on 1/29/18. Along with the sales manager, Tracy Keith, we were able to make this sale happen. Everything went very well during the delivery process except over a hour wait to see the finance manager due to someone ahead of me. Oliver paired up my Apple i6 to the radio system in the above vehicle and went over all the controls with me. He's a very professional well dressed guy and I highly recommend dealing with him. More
by Bob10709
Employees Worked With
Oliver Buckle/Tracey Keith
January 11, 2018
Dropped the ball on a recall. Made an appointment for a recalled passenger side airbag recall. First the appointment got snowed out and there was no one answering the phones or any Made an appointment for a recalled passenger side airbag recall. First the appointment got snowed out and there was no one answering the phones or any voice message. The when I arrived for my rescheduled appointment, they were out of the part. I never received a phone call or contact. I had to arrive only to be told they were out of stock. Not a good way to treat a customer no less a new customer. Very disappointing More
by Melvin
Employees Worked With
Jim
January 10, 2018
Incompetant An issue that should've taken 2 days to address took 5. Had to wait for a loaner. Still having an issue with it. Terrible customer service. An issue that should've taken 2 days to address took 5. Had to wait for a loaner. Still having an issue with it. Terrible customer service. More
by Biz
Employees Worked With
Jason Nix, Richard Kerrigan
January 04, 2018
Serviced My Subaru Everyone was friendly & courteous. The waiting room was comfortable. The new bathrooms very nice. I even had my Car washed. Tom Cominsky was very Everyone was friendly & courteous. The waiting room was comfortable. The new bathrooms very nice. I even had my Car washed. Tom Cominsky was very helpful. I would recommend this Service Center. They were done in about 1hr 20 min. I had a 9:00 appointment. More
by Jo Scope
Employees Worked With
Tom Cominsky
December 31, 2017
Quick and easy lease process We are repeat customers at Westchester Subaru because we always receive courteous and knowledgeable assistance from the sales people there. This tim We are repeat customers at Westchester Subaru because we always receive courteous and knowledgeable assistance from the sales people there. This time Bruce Glassman helped us lease a new Legacy and we drove off the lot with a new car in under 24 hours. He found us the exact car we wanted and minimized the amount of paperwork involved, taking car of most of it himself. More
by Tina2018
Employees Worked With
Bruce Glassman
December 28, 2017
A great experience I worked with Evrol McKenzie on my new Subaru XV Crosstek as well as turn in my Subaru Impreza. Evrol was a delight to work with, answered my question I worked with Evrol McKenzie on my new Subaru XV Crosstek as well as turn in my Subaru Impreza. Evrol was a delight to work with, answered my questions and took me out for my test drive while describing the features of the car. More
by Subaru Love
Employees Worked With
Evrol McKenzie
