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Subaru White Plains
Elmsford, NY
393 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 393 reviews
April 28, 2020
The professionalism and Outstanding customer service provided on acquiring my new car from Rocco Chiusano during these difficult times was so much appreciated. A+++ service. provided on acquiring my new car from Rocco Chiusano during these difficult times was so much appreciated. A+++ service. More
by Mryeamon
Employees Worked With
Rocco Chiusano
April 24, 2020
Car Leasing Experience I just leased a new Outback Premium and the process was smooth and easy. Rocco offered me an extremely competitive quote and was extremely profession I just leased a new Outback Premium and the process was smooth and easy. Rocco offered me an extremely competitive quote and was extremely professional More
by Mike K.
Employees Worked With
Rocco Chiusano
February 21, 2020
Nice And Easy! This review has nothing to do with the service department, but instead with the sales process. Last week I went into the dealership with dread, as m This review has nothing to do with the service department, but instead with the sales process. Last week I went into the dealership with dread, as most of us do who are looking for a new car. I knew I wanted a Subaru Forrester but I also knew how much I wanted to spend. I was greeted promptly and was introduced to one of their many sales associates. We discussed what I wanted and how much I was wiling to pay. Within a half hour I put down a deposit. No fuss/no muss. I just want to thank Fanny Polanco for a very stress free experience. Everyone there was friendly and helpful. Make sure you get a cup of coffee while you're there. It's pretty good :-) More
by jbfromwp
Employees Worked With
Fanny Polanco, Jeremy Abramson
February 06, 2020
Long wait times and bad service So i went in for an oil change and tire rotation. I also told them about my car having trouble starting. They found nothing wrong with it. Not only So i went in for an oil change and tire rotation. I also told them about my car having trouble starting. They found nothing wrong with it. Not only did they find nothing wrong but it toook 3 hours to do an oil change. Fast forward a week later and i was stuck at work overnight because my starter was broken. I feel like this would not have happened if it would have been caught ahead of time. More
by JayB93
Employees Worked With
dont remember
January 22, 2020
Service Department First off let me start out and state that I am an active duty service member, not boasting but I believe that this quality allows me to take certain a First off let me start out and state that I am an active duty service member, not boasting but I believe that this quality allows me to take certain aspects of normal day occurrences in to consideration but my last visit with the Subaru Service Department in White Plains was sub par! Scheduled an oil change for my 2019 STI, when I dropped my car off for the service it was immediately taken out for a joy ride by one of the valets! When the valet came back with my car, he circled the parking lot in which they keep all the other vehicles and then left the property once more, REALLY?!?!?!?! Finally my car was brought back to the shop in the rear of the building. Needless to say I'm in the waiting room the entire time watching my car being driven around like its this guys personal. Truly remarkable, got to love waste and abuse of others personal belongings. Anyhow, once my car's service was done (which might I state, took 4 hrs. for a scheduled oil change to be completed), it was brought back to me in sport mode, a damaged aftermarket wheel, and a destroyed tire.... Then they tried to play the blame game, saying that it didn't happen while the car was in their care. I questioned them on the amount of time that it took the vehicle to be serviced that no technician was aware of the leak in the tire, but the damage to the tire was so catastrophic that it was impossible for no one to realize the damage. There was and inherent and audible hiss coming from the damaged tire and was easily spotted and noticed. Even after this was all noted they still continued to play this back and forth with me saying that they are going to make good on their behalf and replace the tire. Needless to say this was painstakingly unpleasant, going back and forth to the service department and dealing with these pirates. There are 2 employees at the service department that I do like and who were very respectful of my concerns and honestly were as adamant about what needed to be fixed as much as I was. I have spoke to the CEO of the group (Jeremy Abramson) who tried to help in some way but still nothing has happened, which goes to show how helpful they really are. And still after 30+ days this issue persists with my vehicle and its damaged wheel. Wishing and hoping the problem will just go away after it goes unaddressed never works. ABSOULTELY HORRIBLE CUSTOMER SERVICE!!!! DO NOT GO TO THIS LOCATION IF YOU WANT TO HAVE HONEST SERVICE FOR "YOUR" CAR!!!! More
by chris
Employees Worked With
Jason Nix, Jeremy Abramson
January 09, 2020
I always am treated with respect and professionalism. And of course my Service Advisor looks out for me and takes care of my concerns. Great service And of course my Service Advisor looks out for me and takes care of my concerns. Great service More
by bcruz1029
Employees Worked With
Tom Cominsky
January 06, 2020
Constant flow When you arrive at the service center, you are greeted and moved right along. The transition is smooth. Wait time is minimal if waiting for service. When you arrive at the service center, you are greeted and moved right along. The transition is smooth. Wait time is minimal if waiting for service. More
by SailorSong
Employees Worked With
Thomas Cominski
January 06, 2020
Need some work in finance My sales consultant couldn't have been more patient and helpful with reviewing the new Outback I have leased. The finance department needs some help w My sales consultant couldn't have been more patient and helpful with reviewing the new Outback I have leased. The finance department needs some help with giving estimates. More
by tom0450
Employees Worked With
Angie Harrsch, Sales conultant
October 26, 2019
Helpful and knowledgeable Julian Gill assisted me in purchasing my crosstrek. He was extremely courteous and helpful in explaining all the safety features of the car. The dea Julian Gill assisted me in purchasing my crosstrek. He was extremely courteous and helpful in explaining all the safety features of the car. The dealership was able to find the model and color I wanted very quickly. More
by mary718
Employees Worked With
Julian Gil, Nolan Corlew
October 14, 2019
Competent, caring and professional service. Treated very well. Problem addressed and corrected. Everything done to make my experience pleasasnt and comfortable. Westchester Subaru has updated Treated very well. Problem addressed and corrected. Everything done to make my experience pleasasnt and comfortable. Westchester Subaru has updated their service area so they are now top of the line and customer friendly. More
by JayBee1
Employees Worked With
Tom Cominsky
