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Subaru White Plains

Elmsford, NY

4.6
390 Reviews

258 E Main St

Elmsford, NY

10523

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Showing 390 reviews

August 01, 2020

OUTSTANDING These guys were amazing; helpful, honest, fun to work with. I worked with Hector. What a doll. SO patient! And he explained EVERYTHING to me!!! H More

by nancy from NYC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Sorenson
Aug 05, 2020 -

Subaru White Plains responded

Hi Nancy! It is so great to see these kind words about Robert, Hector and the rest of our team! We truly appreciate this, and it was a pleasure working with you. We hope to work with you again soon! If you need anything else in the meantime, please do not hesitate to give us a call! Stay safe and take care!

July 31, 2020

Derrick was fantastic he helped my wife and I with every step to leasing our cross trek . Robert was also very helpful .. especially during these tough times ... they made the whole process seem Easy ....!! More

by F_consolo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nolan Corlew , Jeremy Abramson, Eric Schmitt
Aug 05, 2020 -

Subaru White Plains responded

Hello! We are working hard to make things as easy as possible for our customers right now, and we are so glad to know we were able to provide that for you! The Crosstrek is an amazing vehicle and we know you will love it. Take care and stay safe!

July 30, 2020

The representative provided me with excellent customer service. She was very knowledgeable and friendly. She was extremely helpful and went above and beyond to make sure I was comfortable and satisfied More

by Brendanorman325
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimber
Aug 05, 2020 -

Subaru White Plains responded

Hello! It is so great to hear you had such a great experience! We really appreciate this feedback about our team, and we are so proud of how well they are doing. Thank you for working with us, and we hope to work with you again soon! Stay safe and take care!

July 29, 2020

We are enjoying the new Subaru Outback, and many thanks to Connor Reilly, Nolan Corlew, and Rob Sorensen for their help - very professional and efficient process. More

by yk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Connor Reilly, Rob Sorensen, Nolan Corlew , Jeremy Abramson, Eric Schmitt
Aug 03, 2020 -

Subaru White Plains responded

Hello! The Outback is a tremendous vehicle, and we know you will love it! We have so many great members of our team, and we are so glad you got to work with them! Please let us know if there is anything else we can do for you! Stay safe and take care!

July 29, 2020

Excellent. Thanks again for the great service and great customer experience . Thanks to the email postings that we could use some of your work on your website if there are some more peopl More

by Primoperfetti
Recommend Dealer
Yes
Employees Worked With
Service
Aug 05, 2020 -

Subaru White Plains responded

Hi! Thank you for the kind words and the five-star review! We are so glad we could provide a five-star experience for you, and we hope to serve you again soon! Take care and stay safe!

July 27, 2020

Oil change Checked in as second car on line at 7:30am Checked out @ 9:26. A car wash and oil change should not take 2 hours More

by Subaru loyalist
Recommend Dealer
Yes
Employees Worked With
Tom Cominsky
Aug 26, 2020 -

Subaru White Plains responded

Hello, While I'm glad that we were able to get your oil change done and get you back out on the road, I'd like to speak with you about the length of your appointment and learn more about the details. Please reach out to me with a date, time, and phone number that would be best to reach you at. I'm looking forward to speaking with you. John DeAngelis Director of Fixed Operations, Service and Parts JohnDeAngelis@ThePremierCollection.com

July 23, 2020

Had a 9:30 appointment for oil change & cabin filter replaced, was told the car has a recall and can do it the same day but won’t be done till late afternoon. I git a call at 2:25, can’t do recall toda More

by Subaru fan
Recommend Dealer
No
Employees Worked With
Kimber
Jul 29, 2020 -

Subaru White Plains responded

Hello, I apologize for the delay on servicing your vehicle. I would like to speak to you about this experience you have had with us. Would you mind e-mailing me the best time to contact you directly? I look forward to hearing from you. Sincerely, John DeAngelis Service Director jdeangelis@thepremiercollection.com

July 22, 2020

Best Salesman I have had in a long time! Jim answered all my questions and was so friendly. He was not pushy at all and got a great price quote for a great new car!!! Highly recommend him if More

by aliciacoash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Telesco
Aug 26, 2020 -

Subaru White Plains responded

Hi Alicia! We're so glad to hear that Jim made your experience an exceptional one! He is very receptive to the wants and needs of his customers. If you have any questions about your new vehicle still, be sure to get in touch with us and we'd be more than happy to help you! Congratulations again on your new car! Please stay safe and take care!

July 15, 2020

Always a pleasure. Service with a smile and with professionalism every step of the way. And in these socially distanced days, appropriate protocols were in place, including access to outdoor seatin More

by LAO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Cominsky
Jul 15, 2020 -

Subaru White Plains responded

Hello! We are happy to make all the accommodations for our customers that we can, including a complimentary car wash! Our team comes in every day with the intention to get you back out on the road as quickly and painlessly as possible. We are also doing all we can to ensure that the health and safety of our staff and customers are taken care of, so all CDC guidelines are being followed rigorously. If you have any other concerns about your vehicle's condition, be sure to get in touch with us and we'd be happy to help! Take care and stay safe! We're looking forward to seeing you next time!

July 10, 2020

Got the best car and an even better deal! Thanks Rocco! The time had come that my wife Kathy was looking for a new car and as most of us do we went back to the original dealer where she purchased her last c More

by PCMD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rocco Chiusano
Jul 10, 2020 -

Subaru White Plains responded

Hi Steve and Kathy! It sounds like third time really is the charm! Thank you for taking the time to tell us the story of how you discovered us! We're so happy to hear that Rocco was patient with you two and answered all the questions you had. We believe in giving you all the information at our disposal that you may need to make the right decision on your next vehicle! No question is too difficult to answer! We're also glad that Rocco treated you as an old friend, as we make it a point to welcome anyone into our showroom as warmly and professionally as we can. We have to thank all of our staff for cultivating such an atmosphere. If either of you have any lingering questions or concerns about your new Subaru, please don't hesitate to reach out to us, either by phone or email, and we would be more than happy to help! We know that times are challenging right now, but we hope that you two are staying safe. Take care and we're looking forward to seeing you next time!

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