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Subaru White Plains

Elmsford, NY

4.6
390 Reviews

258 E Main St

Elmsford, NY

10523

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Showing 390 reviews

September 28, 2020

Rocco did a great job for myself and my wife; she got a great deal on an Outback, I ended up getting a Legacy. A friend of ours, after our recommendation, leased a Forester from Rocco. The whole crew at More

by Ferris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rocco, Nolan Corlew , Jeremy Abramson
Sep 28, 2020 -

Subaru White Plains responded

Hi Ferris! Congratulations go out to both you and your wife on your new Legacy and Outback's respectively! It's fantastic to hear that Rocco took such great care of you, your wife, and your friend! Rocco always goes the extra mile for our customers and we're so grateful of all the effort he puts forward! Please take care and be sure to let us know if there is anything else that we can do for you! Stay safe and see you next time!

September 28, 2020

Overall an Excellent service experience! My service rep was Courteous, and Knowledgable,... He addressed the issues with my car, and got everything fixed at a Reasonable price. More

by kwlcom69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Cominsky
Sep 30, 2020 -

Subaru White Plains responded

Hello! It's fantastic to hear that Tom took such great care of you and your vehicle! Your safety on the road is our top priority and our technicians are thorough in their assessments of your vehicle! Get in touch with us if you have any concerns about the condition of your vehicle! Take care and see you next time!

September 22, 2020

In my quest to get a Crosstrek of a very specific trim and color, I've contacted close to a dozen of dealerships in the area. Not only they were able to locate the exact vehicle but their offer was better More

by Ivan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy, Mike, Nolan Corlew , Jeremy Abramson, Eric Schmitt
Sep 23, 2020 -

Subaru White Plains responded

Hi Ivan! Thank you for leaving us such a glowing, comprehensive review! We're so glad to hear that our staff made all the accommodations that were needed for you and to were able to find the exact Crosstrek you were looking for! We know that shopping for a vehicle, particularly if you have your heart set on a specific one, can be difficult, but we're happy that the end of your search is here and you have the vehicle now! If you have any further questions or concerns about your Crosstrek, please don't hesitate to reach out to us! We hope that you enjoy driving your new Crosstrek for years to come! Take care and stay safe! We're looking forward to seeing you again next time!

September 20, 2020

Great experience— I was squeezed in as I didn’t have an appointment. Service personnel were all pleasant ( they even apologized I that I had to wait so long). The problem was found and taken care of. More

by MC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember their names - worked 9/18 afternoon. Every one was extremely nice.
Sep 21, 2020 -

Subaru White Plains responded

Hi MC! Thank you for leaving us a five star review and for sharing your story with us! We're glad to hear that despite the busy day, we were able to fit you in! Please take care and stay safe! If there is anything else that we can do for you and your vehicle, don't hesitate to get in contact with us! We're looking forward to seeing you next time!

September 17, 2020

Best Subaru service place I have been to yet. Spacing for social distancing adhered to and.employees are pleasant! They even offer a.free car wash! More

by debi427b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Customer service but dont know names, Eric Schmitt
Sep 18, 2020 -

Subaru White Plains responded

Hello! Thank you for the five star review about our service department! We're taking social distancing seriously here at Subaru White Plains. Please let us know if there is anything else that we can do for you and your vehicle! Stay safe and take care! We're looking forward to seeing you next time!

Nov 20, 2021 -

debi427b responded

Always great service here!

September 14, 2020

2018 Subaru cross track oil change, tire rotation & annual inspection $163 good exterior car wash but interior cleaning was horrible; had to ask & still unsatisfactory. John DeAngelusresponded to my r More

by Ann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John DeAngelis
Sep 15, 2020 -

Subaru White Plains responded

Hi Ann, I would like to apologize that the interior cleaning you received was not up to expectations. Here at Subaru White Plains, we aim for the best and we would like to have a second chance of returning your vehicle back to you in a cleaner state than before. Please reach out to me with a time, date, and phone number that would be best to contact you at to start a discussion. I'm looking forward to speaking with you soon. Jeremy Abramson VP & Group Manager JeremyAbramson@ThePremierCollection.com

Sep 15, 2020 -

Ann responded

Thank you for responding. My number is (914) 275-2991 Wednesday 9/17 at 10:30 would be a good time to call me. Today, 9/16/20, waited for your call and you did NOT CALL. Poor follow up John DeAngelis followed up on this matter and took care of the problem. Thank you John for being so diligent.

September 09, 2020

Very positive service experience overall. Car was in for a recall service. Work was done promptly, quicker than estimated. Customer service agent was professional and friendly. Efficient staff. Satisfied More

by Westchester Subie Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimber Gieringer
Sep 09, 2020 -

Subaru White Plains responded

Hello! We're happy to hear that our staff got you back out on the road quicker than expected! Our aim is to get your vehicle back in tip top shape as efficiently as possible so you can go back to doing what you need to do. Please get in touch with us if you notice any issues with your vehicle! Stay safe and take care! We can't wait to see you next time!

September 08, 2020

Both my wife and got new Subarus from Rocco at the Prestige Group, White Plains Subaru. Great guy. Seamless process. Highly recommend without hesitation great More

by Ferris
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rocco in sales, Nolan Corlew
Sep 08, 2020 -

Subaru White Plains responded

Hi Ferris! Congratulations go out to both you and your wife on your new Subarus! We're so glad to hear that Rocco was of such a great help to you! He sure knows how to make the our car buying process smooth and easy to follow! If you have any questions about your vehicle, be sure to get in touch with us and let us know! No matter how difficult the question, we'd be happy to help you! Stay safe and take care! We're looking forward to seeing you next time!

September 04, 2020

We felt we got a decent price for our trade-in and for the new vehicle. Although we had to wait for the vehicle, it was worth the wait. More

by Strobeman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Colon
Sep 04, 2020 -

Subaru White Plains responded

Hello! We're sorry about the wait, but we're glad that you felt it was worth it! Congratulations on your new vehicle! Please get in touch with us if there is anything else that we can do for you and your vehicle! We would be more than happy to help you! Stay safe and take care! We're looking forward to seeing you again next time!

September 02, 2020

Another easy, convenient experience with Subaru of White Plains. Their service department is unfailingly courteous and thorough, and my car came back so clean I didn't recognize it. I also appreciated Kimb More

by JSBJSB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Gieringer
Sep 02, 2020 -

Subaru White Plains responded

Hello! Thank you for your continued confidence in our facilities and staff! We are incredibly grateful for all the time and effort our staff put while they give every vehicle its proper attention. We're glad to hear that Kimberly was able to keep you informed on the status of your vehicle! Please let us know if you have any further issues with your vehicle or if we can help you in any other way! Stay safe and take care! We're looking forward to seeing you again next time!

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