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Subaru White Plains

Elmsford, NY

4.6
384 Reviews

258 E Main St

Elmsford, NY

10523

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Showing 384 reviews

June 09, 2021

Great service, very friendly and courteous staff, comfortable waiting area, appreciated the free WIFI service available for use while I waited for my vehicle to be ready! More

by Mark
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Abramson
Jun 14, 2021 -

Subaru White Plains responded

Hey Mark! Thank you for this great review. We are so glad to hear you had a great service waiting experience. Please don't hesitate to get in touch with us. Take care, stay safe, and we're looking forward to seeing you next time!

Oct 22, 2022 -

Mark responded

Great service again a few days ago! Scheduled appointment for my required annual state inspection. Staff are very professional, kind and friendly. Many thanks!!

June 06, 2021

Used this service center since 2005. Good customer service. Knowledgeable staff. Problems always addressed until solved. Loaner cars available when needed. I couldn't find a better place. More

by resa346
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Lucero service advisor, Nolan Corlew , Jeremy Abramson
Jun 22, 2021 -

Subaru White Plains responded

Hello! Thank you for leaving a review! We are so glad that you had a positive experience. Drive safe and we hope to see you soon!

May 28, 2021

Love the service guys and professional service that they apply. I never have to deal with hard sells on thing I don't need like other repair places. . More

by Boogsjh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All three guys in service
Jun 01, 2021 -

Subaru White Plains responded

Hello! Thank you for the five star review! We appreciate all the kind words and confidence that you have in our service team! We believe in keeping your budget and time in mind throughout so that there is no stress on your part. If there is anything else that we can do for you and your vehicle, please don't hesitate to get in touch with us! Take care, stay safe, and we're looking forward to seeing you at your next visit!

May 25, 2021

Upfront sales effort was fine. The pick up experience was a different story. We had a 4:00 appointment and arrived 10 minutes earlier.We spoke with the receptionist who allegedly informed our sales person t More

by Tzin2004
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nolan Corlew , Jeremy Abramson, Eric Schmitt
May 26, 2021 -

Subaru White Plains responded

Hello! While we're happy to hear that Mike was able to start the delivery perfectly and showed you all of the features of your new vehicle! However, we do aim for excellence from start to finish and we apologize for the inconvenience of having to wait for your finance manager. We appreciate that you chose to leave us a review regardless as this is a learning experience for us that will help us make your next visit that much better! Should you have any questions or concerns about your vehicle, we are only a phone call away! Please take care, stay safe, and we'll see you next time!

May 25, 2021

Great service provided me with an Uber to run my errands. Overall great experience place with good customer services. Would Definitely recommended to anyone looking for great vehicles service the staff shows More

by Gio730
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nolan Corlew
May 26, 2021 -

Subaru White Plains responded

Hi Gio! Thank you for the high praise and for taking the time to leave us a review! We are happy to provide accommodations while your vehicle is being serviced as we know how valuable your time is and how important it is for you to get to where you need to be! If there is anything else that we can do for you or if you have any further concerns about your vehicle, please reach out to us. Your safety on the road is our top priority! Please take care, stay safe, and we're looking forward to seeing you at your next visit!

May 14, 2021

Always have an excellent experience with their service department, highly recommended. Jonathan was very helpful and communicative and got me in and out in no time. More

by TommyYonkers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
May 14, 2021 -

Subaru White Plains responded

Hi Tommy! Thank you for your continued confidence in our service department! We're glad you had the opportunity to work with Jonathan! He is always aiming to stay in touch with our customers throughout the process and knows how valuable your time is! We know how important it is for you to have a vehicle to go about your day as you need to, so we aim for a quick, but thorough, turn around! As always, if you have any questions or concerns about your vehicle, we are only a phone call away! Please stay safe, take care, and we're looking forward to seeing you next time!

May 11, 2021

Everyone at this dealership was very pleasant, helpful and knowledgeable. It was a pleasure working with my sales associate who made sure that I understood how to operate my car and answered all of my qu More

by KjW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nolan Corlew
May 12, 2021 -

Subaru White Plains responded

Hi KJ! We appreciate the high praise you have for our staff and are glad that you decided to share your story with us! Our staff are dedicated to taking care of all of your needs in a timely and pleasant manner! We always hope to gain your confidence visit after visit through exceptional service. Our staff are knowledgeable about our vehicles and can answer every question or concern that you may have! If there is anything else that we can do for you and your vehicle, we are only a phone call away! Stay safe, take care, and we're looking forward to seeing you next time!

April 23, 2021

The young man who served me, Jonathan Lucero was exceptional in his attentiveness, patience and knowledge of the issue. I was very happy with service More

by coleke
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Lucero
Apr 27, 2021 -

Subaru White Plains responded

Hi Coleke! Thank you for taking some time to leave us a review! It's fantastic to hear that Jonathan was such a help to you and was your rock at your last visit with us! We know how stressful it can be visiting the dealer from time to time, so we do all we can to remove the pressure and create a pleasant experience! Please get in touch with us if there is anything else that we can do for you! Stay safe, take care, and we'll see you at your next visit!

April 18, 2021

April 17, 2021 my husband and I had an appointment at 11:30am to look at a Subaru Forester. We were waiting for an hour and no one came to see us. A couple who happen to be white, the man had blonde h More

by monteiro55
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Nolan Corlew
Apr 19, 2021 -

Subaru White Plains responded

Hello, I am so sorry to hear about your experience in our store. What you described is completely unacceptable, however it was the result of being very busy and understaffed at the same time. We are a family owned and operated business with an incredibly diverse team. Members of our team represent countless nationalities, religions, genders, preferences. Given the opportunity, I’m confident we could change your impression of us. I’d like to speak with you personally about your experience; please email me the best number and time to contact you. With service in mind, Jeremy Abramson, VP. JeremyAbramson@ThePremierCollection.com

April 16, 2021

Efficient, and friendly service. Clean and spacious waiting area. Great customer service, explaining the work to be done and the amount of time it will take. More

by Ckv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Schmitt
Apr 23, 2021 -

Subaru White Plains responded

Hello! Thank you for taking the time to leave us such a glowing review! It's always wonderful to hear so many high praises for our staff who go above and beyond every day! We believe in honest and transparent service where our advisors communicate with you what is going on, where your vehicle is, and explain thoroughly the actions we are taking. As always, we encourage you to get in touch with us if there is anything else that we can do for you and your vehicle! Take care, stay safe, and we're looking forward to your next visit!

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