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Subaru White Plains

Elmsford, NY

4.6
390 Reviews

258 E Main St

Elmsford, NY

10523

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Showing 390 reviews

July 09, 2021

My husband and I worked with Ed! He was a pleasure. He answered all our questions and was extremely efficient. We couldn’t be happier with the service we received. The entire process was seamless. I would More

by J Rudy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed , Nolan Corlew , Jeremy Abramson, Eric Schmitt, Mikayla Querfeld
Jul 15, 2021 -

Subaru White Plains responded

Hello! We are so glad that you had the opportunity to work with Ed! We hope your experience was fast and efficient. Drive safe and welcome to the Subaru White Plains family!

July 07, 2021

Excellent customer service! Was treated well and kept informed through the entire process. Waiting area was comfortable. Staff were very attentive and informative. Will use again. More

by Cuyloga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justen
Jul 15, 2021 -

Subaru White Plains responded

Hello! We are so happy to hear our staff treated you with respect and that you felt at home. Welcome to the Subaru White Plains family and we hope to see you back soon!

July 03, 2021

Lena Martinez is the best! I would go in and ask for her. She was super helpful and patient with us while we looked to lease a Forrester. More

by gabandpeter
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lena Martinez
Jul 15, 2021 -

Subaru White Plains responded

Hello! Lena is very patient and knowledgeable of all things Subaru! Drive safe, and enjoy your Forester!

June 29, 2021

Car lease process was simple and fast. Dealership was clean and comfortable. More

by Ramitchell914
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Herman
Jul 15, 2021 -

Subaru White Plains responded

Congrats on your new lease! Drive safe and we hope to see you back when you're ready for your next vehicle!

June 12, 2021

The best hands down. I love their Valet service. Their team is professional, courteous, respectful and organized. First three was Humberto Garcia and then there was Anthony Goodman. Them there was Ana and More

by Jewel Sparks
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Coughlin, Anne, Liz. Humberto Garcia, Anthony Goodman
Jun 14, 2021 -

Subaru White Plains responded

Hello Jewel! We're proud that our staff are continuously going the extra mile for our customers and we're happy to see that you had an exceptional experience with us! If there is anything else that we can do for you and your vehicle, we are only a phone call away! Take care, stay safe, and we'll see you next time!

June 09, 2021

Very friendly and helpful with a emergency situation. Took care of everything in 24 hours. Would not hesitate to use them again. Even gave us a courtesy car. More

by Ellasw
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Abramson
Jun 14, 2021 -

Subaru White Plains responded

Hello! I am so glad that we were able to help you in a timely manner. We strive for prompt conflict resolution and clear communication. Drive safe and we hope to hear from you soon!

June 09, 2021

Great service, very friendly and courteous staff, comfortable waiting area, appreciated the free WIFI service available for use while I waited for my vehicle to be ready! More

by Mark
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Abramson
Jun 14, 2021 -

Subaru White Plains responded

Hey Mark! Thank you for this great review. We are so glad to hear you had a great service waiting experience. Please don't hesitate to get in touch with us. Take care, stay safe, and we're looking forward to seeing you next time!

Oct 22, 2022 -

Mark responded

Great service again a few days ago! Scheduled appointment for my required annual state inspection. Staff are very professional, kind and friendly. Many thanks!!

June 06, 2021

Used this service center since 2005. Good customer service. Knowledgeable staff. Problems always addressed until solved. Loaner cars available when needed. I couldn't find a better place. More

by resa346
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Lucero service advisor, Nolan Corlew , Jeremy Abramson
Jun 22, 2021 -

Subaru White Plains responded

Hello! Thank you for leaving a review! We are so glad that you had a positive experience. Drive safe and we hope to see you soon!

May 28, 2021

Love the service guys and professional service that they apply. I never have to deal with hard sells on thing I don't need like other repair places. . More

by Boogsjh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All three guys in service
Jun 01, 2021 -

Subaru White Plains responded

Hello! Thank you for the five star review! We appreciate all the kind words and confidence that you have in our service team! We believe in keeping your budget and time in mind throughout so that there is no stress on your part. If there is anything else that we can do for you and your vehicle, please don't hesitate to get in touch with us! Take care, stay safe, and we're looking forward to seeing you at your next visit!

May 25, 2021

Upfront sales effort was fine. The pick up experience was a different story. We had a 4:00 appointment and arrived 10 minutes earlier.We spoke with the receptionist who allegedly informed our sales person t More

by Tzin2004
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nolan Corlew , Jeremy Abramson, Eric Schmitt
May 26, 2021 -

Subaru White Plains responded

Hello! While we're happy to hear that Mike was able to start the delivery perfectly and showed you all of the features of your new vehicle! However, we do aim for excellence from start to finish and we apologize for the inconvenience of having to wait for your finance manager. We appreciate that you chose to leave us a review regardless as this is a learning experience for us that will help us make your next visit that much better! Should you have any questions or concerns about your vehicle, we are only a phone call away! Please take care, stay safe, and we'll see you next time!

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