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Subaru White Plains

Elmsford, NY

4.6
390 Reviews

258 E Main St

Elmsford, NY

10523

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Showing 390 reviews

August 02, 2021

very pleasant experiencethank youwe 're loving the very pleasant experience thank you we 're loving the Subaru recommend highly convenient and close to many locations comfortable waiting area to More

by perltarry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
lena Martinez
Aug 16, 2021 -

Subaru White Plains responded

Hello! Thank you for taking the time to leave us a kind review. We are so glad to hear you had a great overall experience with us and that you were treated to a high standard. We look forward to doing business with you in the future. Drive safe!

August 02, 2021

Although very busy, it was orderly and professional. Parking to get in on the side road is difficult and narrow. The garage and one way system is effective and the staff are knowledgeable and efficient! More

by Bill R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom C.?
Aug 16, 2021 -

Subaru White Plains responded

Hello Bill! Thank you for taking the time to leave us a review. We appreciate that you acknowledge the current conditions of our service center. We look forward to opening our new 4-story service center in the upcoming months. Drive safe and we look forward to serving you again.

July 24, 2021

Service department awful. Kept car all day for oil change, tire rotation and 9:30am appt. No communication at all from service rep and never available when i called to see if ready. His only communica More

by sef715
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service guy didn’t tell me his name -, Jeremy Abramson
Jul 26, 2021 -

Subaru White Plains responded

Hello. We are so sorry to hear that you had a bad experience servicing your vehicle with us. That is not acceptable and not to the standard that we hold ourselves to. We would like to formally apologize and fix the problem your car is currently experiencing. Please feel free to email our Service Director, John DeAngelis, at jdeangelis@thepremiercollection.com with the best number and time to contact you and he will get back to you promptly.

July 24, 2021

Service person was attentive and addressed all my needs and concerns would definitely recommend this dealership to family and friends. Would not hesitate purchasing another vehicle from them More

by Yonkers rx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 26, 2021 -

Subaru White Plains responded

Hello! We are so glad to hear service accommodated you to the best of their ability. We hope to see you back when you're ready for your next Subaru!

July 22, 2021

I am extremely happy with the service I have received since purchasing my Subaru Forester 2 yrs ago. Customer service is great. Will refer my friends. More

by Liz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frankie Torres, Ericka Perez
Jul 26, 2021 -

Subaru White Plains responded

Hello Liz! Thanks for the kind review! We are so glad to hear you had a great experience with us. We appreciate you greatly.

July 21, 2021

My family and I had such a pleasant time dealing with this branch. Honest and pleasant people! I have been in sales my entire life and I know when people are pushing sales and when people are being genui More

by waqaranjum85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lena Martinez , Nolan Corlew
Jul 26, 2021 -

Subaru White Plains responded

Hello Waqar! Congrats on your new Outback! We are so happy to hear you got the opportunity to work with Lena and Nolan, and that they were able to give you the a fast and easy experience. Welcome to the Subaru White Plains, we look forward to having a lifetime relationship!

July 20, 2021

Great customer service and the people are nice and friendly. Ed was a great help with my insurance and very knowledgeable about the cars and insurance. More

by Yoelsoriano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Hartman
Jul 26, 2021 -

Subaru White Plains responded

Hello! We are so glad to hear Ed provided you with the service you needed. We appreciate you!

July 20, 2021

I’ve always been very happy with my service appointments: pleasant staff, efficient check-in, and reliable service done in a timely manner. Added bonus: they clean your car inside and out before returning it More

by LAO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Lucero
Jul 26, 2021 -

Subaru White Plains responded

Hello! We hope you always leave our service center happy with a shiny car! We look forward to doing more service with you in the future.

July 19, 2021

I really do appreciate the customer service and support from Subaru. I have no complaints as of this date. Very professional and efficient both in office and service center More

by Marlow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Everold
Jul 26, 2021 -

Subaru White Plains responded

Hello! We are happy to have you apart of our Subaru White Plains family! We look forward to seeing you back soon.

July 17, 2021

I just wrote something. Poor website. Fanny DaCosta was best thing about dealership. We waited too long to sign papers. Dealership has only one person handling this. They need two people. More

by davejeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fanny DaCosta
Jul 26, 2021 -

Subaru White Plains responded

Hello Dave. Thank you for giving us honest feedback! We are glad that you were able to work with Fanny, she is an experienced professional. Sorry to hear that there was a long wait on certain things. We will work on making your next experience more enjoyable. Thanks again, we appreciate you!

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