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Subaru White Plains
Elmsford, NY
389 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 389 reviews
July 21, 2024
I had an urgent serviceissue with my Subaru. Icalledthemandtheytookmeimmediately.servicewitha Smile.Willdefinitelygobacktothem.check them out. Icalledthemandtheytookmeimmediately.servicewitha Smile.Willdefinitelygobacktothem.check them out. More
by Outbackfan
Employees Worked With
Sales
June 24, 2024
My experience with sales was superior. Very comfortable feeling dealing with everyone involved with my purchase Very comfortable feeling dealing with everyone involved with my purchase More
by amdeangelis49
Employees Worked With
Tony galucci and alyiana, Nolan Corlew , Jeremy Abramson
June 18, 2024
Took the wife in for a test drive. The salesperson showed my wife the so-called complete top of the line Ascent with all the bells and whistle’s. One of the features was a phone chargi The salesperson showed my wife the so-called complete top of the line Ascent with all the bells and whistle’s. One of the features was a phone charging pad. We said perfect we picked a color and said we want Ascent with all of those features. Great. We didn’t haggle about the price and signed the paperwork. Quick and easy sale maybe 2 hours. So 2 days later we pick up the car that they had in stock and my wife notices that the garage door opener feature is not working and the charging pad doesn’t work? She goes back to dealership wastes time ( garage door feature still doesn’t work) and finally one of the reps informs my wife that our Ascent has every other feature but not the charging Pad. Why would you show us a demo car with all the features making a point to show us a phone charging pad to not put it in the package when we stated great give us the car with everything.that was demonstrated. We understand that we should have tripled checked the paperwork to make sure every little detail that we spoke about was on that list. But really? Maybe we should have haggled about the price then. I called the dealership to try to resolve this 2 weeks ago. No response. All good I get it you got the sale no need to deal with us anymore.Nice way to make a mom who was excited about purchasing a new car feel slighted. As her husband I now have to make this right so I’ll goto another dealership in the city to get the pad added. We will not be using Subaru White Plains for our routine future maintenance Servicing needs unless it’s covered by our 10 year/ 100,000 mile extended warranty. Oh did I mention we purchased that also? More
by Joseph Rosario
Employees Worked With
Francis , Nolan Corlew , Jeremy Abramson, Eric Schmitt, Mikayla Querfeld, Master TPC
June 12, 2024
My car was leaking water into the front passenger seat and I brought it to this Subaru service location to have it fixed. I also did an oil change and a carwash while I was waiting. Their service was quic and I brought it to this Subaru service location to have it fixed. I also did an oil change and a carwash while I was waiting. Their service was quick, professional and very reasonable. The waiting room is very comfortable and clean as well as stocked with snacks and a coffee machine. I definitely recommend this location for service and I will be returning there in the future. More
by Satisfied customer
Employees Worked With
Nolan Corlew
June 03, 2024
I recommend Subaru of White Plains to service your car. They are knowledgeable and work together with you to make sure your service is done correctly and in a timely fashion. The are amazing and I will o They are knowledgeable and work together with you to make sure your service is done correctly and in a timely fashion. The are amazing and I will only use them to service my Legacy. My experience with Subaru White Plains has been exemplary ! More
by winterdot
Employees Worked With
Rubi and NIck Camacho - in Service Dept., Nolan Corlew , Jeremy Abramson, Eric Schmitt, Mikayla Querfeld, Master TPC
May 29, 2024
We are very happy with the service (from Sergio) and the inventory the dealership has. We able to see 7 cars and make a decision to buy within one hour. Eric the manager is very helpful in helping us with a inventory the dealership has. We able to see 7 cars and make a decision to buy within one hour. Eric the manager is very helpful in helping us with a suitable price and model for the purchase of Crosstrek. More
by cchen
Employees Worked With
Sergio from the Sales Department showed us the car and Eric the Manager help us with the price for the purchase of Crosstrek, Eric Schmitt, Mikayla Querfeld, Master TPC
March 20, 2024
Service Avdvisor Rubi Garcia was a pleasure to deal with and certainly an asset to your organization. It was quite obvious that customer service was a top priority and she did everything to ensure all my ne and certainly an asset to your organization. It was quite obvious that customer service was a top priority and she did everything to ensure all my needs were meet. I hope she is valued and appreciated at Subaru as much as I valued and appreciated her top notch service. I frankly ignore most surveys, however when I get exceptional service it’s my pleasure to take a moment to share my satisfaction. More
by Rido131
Employees Worked With
Rubi Garcia
