Subaru White Plains

I have been customer since FEB 2012, The White Plains Subaru team always are kind and professional. From my old Salesman Julian Gil to my new salesman Hector Perez. Thanks, for your help. E. Sosa Subaru team always are kind and professional. From my old Salesman Julian Gil to my new salesman Hector Perez. Thanks, for your help. E. Sosa Danbury CT. More

We tried to buy our New Ascent Touring from Subaru White Plains. We came in for a test drive and loved it. unfortunately they were out of stock of the touring but they had inventory on the way. we could not Plains. We came in for a test drive and loved it. unfortunately they were out of stock of the touring but they had inventory on the way. we could not get the salesman to return our calls. i called the front desk and was transferred to a new salesperson and calls went unanswered and unreturned again. we felt this was odd because we definitely needed the car and it wasn't cheap. Although their website showed inventory was available, we took our business to Stamford Subaru. They gladly took the sale. More

I had an urgent serviceissue with my Subaru. Icalledthemandtheytookmeimmediately.servicewitha Smile.Willdefinitelygobacktothem.check them out. Icalledthemandtheytookmeimmediately.servicewitha Smile.Willdefinitelygobacktothem.check them out. More

Took the wife in for a test drive. The salesperson showed my wife the so-called complete top of the line Ascent with all the bells and whistle’s. One of the features was a phone chargi The salesperson showed my wife the so-called complete top of the line Ascent with all the bells and whistle’s. One of the features was a phone charging pad. We said perfect we picked a color and said we want Ascent with all of those features. Great. We didn’t haggle about the price and signed the paperwork. Quick and easy sale maybe 2 hours. So 2 days later we pick up the car that they had in stock and my wife notices that the garage door opener feature is not working and the charging pad doesn’t work? She goes back to dealership wastes time ( garage door feature still doesn’t work) and finally one of the reps informs my wife that our Ascent has every other feature but not the charging Pad. Why would you show us a demo car with all the features making a point to show us a phone charging pad to not put it in the package when we stated great give us the car with everything.that was demonstrated. We understand that we should have tripled checked the paperwork to make sure every little detail that we spoke about was on that list. But really? Maybe we should have haggled about the price then. I called the dealership to try to resolve this 2 weeks ago. No response. All good I get it you got the sale no need to deal with us anymore.Nice way to make a mom who was excited about purchasing a new car feel slighted. As her husband I now have to make this right so I’ll goto another dealership in the city to get the pad added. We will not be using Subaru White Plains for our routine future maintenance Servicing needs unless it’s covered by our 10 year/ 100,000 mile extended warranty. Oh did I mention we purchased that also? More