Subaru White Plains

Personnel were fantastic. Waiting Area very clean. Pricing was a bit high, but still a good experience today Waiting Area very clean. Pricing was a bit high, but still a good experience today More

Service center did a great job and made an smooth and efficient process, were able to do same day service and had my Outback at end of the day, Tom C was very professional and kept me updated during the efficient process, were able to do same day service and had my Outback at end of the day, Tom C was very professional and kept me updated during the day- Thank you! More

Easy working with salesman and support staff who assisted him. Very responsive staff through the organization. him. Very responsive staff through the organization. More

I have been customer since FEB 2012, The White Plains Subaru team always are kind and professional. From my old Salesman Julian Gil to my new salesman Hector Perez. Thanks, for your help. E. Sosa Subaru team always are kind and professional. From my old Salesman Julian Gil to my new salesman Hector Perez. Thanks, for your help. E. Sosa Danbury CT. More

I had an urgent serviceissue with my Subaru. Icalledthemandtheytookmeimmediately.servicewitha Smile.Willdefinitelygobacktothem.check them out. Icalledthemandtheytookmeimmediately.servicewitha Smile.Willdefinitelygobacktothem.check them out. More

Took the wife in for a test drive. The salesperson showed my wife the so-called complete top of the line Ascent with all the bells and whistle’s. One of the features was a phone chargi The salesperson showed my wife the so-called complete top of the line Ascent with all the bells and whistle’s. One of the features was a phone charging pad. We said perfect we picked a color and said we want Ascent with all of those features. Great. We didn’t haggle about the price and signed the paperwork. Quick and easy sale maybe 2 hours. So 2 days later we pick up the car that they had in stock and my wife notices that the garage door opener feature is not working and the charging pad doesn’t work? She goes back to dealership wastes time ( garage door feature still doesn’t work) and finally one of the reps informs my wife that our Ascent has every other feature but not the charging Pad. Why would you show us a demo car with all the features making a point to show us a phone charging pad to not put it in the package when we stated great give us the car with everything.that was demonstrated. We understand that we should have tripled checked the paperwork to make sure every little detail that we spoke about was on that list. But really? Maybe we should have haggled about the price then. I called the dealership to try to resolve this 2 weeks ago. No response. All good I get it you got the sale no need to deal with us anymore.Nice way to make a mom who was excited about purchasing a new car feel slighted. As her husband I now have to make this right so I’ll goto another dealership in the city to get the pad added. We will not be using Subaru White Plains for our routine future maintenance Servicing needs unless it’s covered by our 10 year/ 100,000 mile extended warranty. Oh did I mention we purchased that also? More