Subaru White Plains

Subaru White Plains responded

Your recommendation means the world to us as it's the highest form of compliment!! We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need.

Subaru White Plains responded

Your recommendation means the world to us as it's the highest form of compliment!! We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need.

Subaru White Plains responded

Wonderful to hear!! Thank you for taking the time to share your kind words about our hard working team. We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need.

Subaru White Plains responded

We appreciate your kind words about our hard working team. Your recommendation means the world to us as it's the highest form of compliment. We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need.

Subaru White Plains responded

We appreciate your kind words about our hard working team. Your recommendation means the world to us as it's the highest form of compliment. We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need.

Subaru White Plains responded

Ms. Toomey, On behalf of our entire team, I want to extend our sincerest apologies for the recent experience that you've had at our dealership. We understand how disappointing this situation must have been for you and we appreciate your patience and understanding throughout this process. Thank you for taking the time to speak with me and for providing me with additional details. We would like to assure you that your dispute has been processed and should reflect in your account very shortly, if it hasn't already. As a reminder, due to the high demand for our vehicles and our commitment to serve all customers equitably, we are unable to hold vehicles for an indefinite period. This policy, however, should have been communicated to you more clearly and we apologize for this oversight. With nearly 30 years of history as part of The Premier Collection family, we have always been focused on building enduring relationships with our customers. The incident you've experienced is a deviation from our norm, and we take your feedback seriously as it helps us improve our customer experience. Thank you for choosing Subaru White Plains, and we hope to have the opportunity to serve you better in the future. Safe adventures ahead, Jeff Falk General Sales Manager JeffFalk@ThePremierCollection.com Direct: 914-570-3499

Subaru White Plains responded

J, I truly regret to hear that your recent visit to our center did not meet your expectations. At Subaru, we are committed to providing high-quality service and ensuring all customer concerns are thoroughly addressed. I sincerely apologize that you were incorrectly charged. To further investigate the issues you've raised, I tried to locate your customer profile in our system. However, I was unable to find any details corresponding to your experience. I want to ensure that your concerns are properly addressed and that you are refunded properly, and so I'd appreciate if you could reach out to me directly with additional information about your service visit. I have included my contact information below. With your help, I hope to understand the specifics of your experience better, so that we can take appropriate steps to correct the situation and improve our services. If there are errors or oversights on our part, I want to assure you that we will do everything possible to make it right. Again, I deeply regret the inconvenience and appreciate your understanding as we work to resolve this matter. Best in Service, Rob Radinson Subaru Service Manager Direct: 914-570-3552 RobRadinson@ThePremierCollection.com

Subaru White Plains responded

Wendell, We genuinely appreciate your input as it helps us identify areas for improvement in our sales department. We're sorry to hear that you've had a mixed experience with us so far, and we understand how important consistent and exceptional customer service is to your overall ownership experience. We want to assure you that we value every customer and aim to provide exceptional service throughout their entire journey with us. We apologize if there were any lapses in communication or support after you made your purchase. It was a pleasure speaking with you and I look forward to remaining your Subaru contact for the duration of your ownership experience. Once again, we appreciate your feedback and sincerely apologize for any inconvenience you may have experienced. Thank you for choosing Subaru White Plains, and we hope to have the opportunity to serve you better in the future. Safe adventures ahead, Jeff Falk General Sales Manager JeffFalk@ThePremierCollection.com Direct: 914-570-3499

Subaru White Plains responded

We appreciate your kind words about our hard working team. Your recommendation means the world to us as it's the highest form of compliment. We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need.