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232 Reviews of Subaru Superstore - Service Center
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August 30, 2019
Service for my Impreza Gerald Zack always goes above and beyond! I can’t say how happy I am with the excellent service provided! Great company and service as always! Gerald Zack always goes above and beyond! I can’t say how happy I am with the excellent service provided! Great company and service as always! More
by HH
Employees Worked With
Jerry Zack
August 28, 2019
Good dealer - great service Subaru’s are reliable, of course. But having a great service guy behind you is the topping on the cake. Jerry Zack has been my service guy for both of Subaru’s are reliable, of course. But having a great service guy behind you is the topping on the cake. Jerry Zack has been my service guy for both of my cars. I said that a condition of buying the new one was that I kept Jerry. But everyone at the Superstore has been good to work with - including my sales guy, Morgan. I recommend this dealership. In this day & age, you shouldn’t have to say this but they are good working with women. (I’ve heard some stories about other companies.). I recommend the dealership highly. And I’ve continued to use their service even after my warranty was over - I know I’m getting excellent work at a fair price. More
by Skip
Employees Worked With
Jerry Zack
August 26, 2019
Poor service completion times A scheduled service appointment for an simple oil change turned into a 3 hour fiasco. To top it all off I received notification two weeks afterwards f A scheduled service appointment for an simple oil change turned into a 3 hour fiasco. To top it all off I received notification two weeks afterwards from the service managerthat I needed to replace the air and cabin filters and yet another appointment., totally ridiculous! Why didn't they take care of these things at the preciously scheduled appointment?? More
by Doug Odette
Employees Worked With
Dont know the name of the service advisor that helped me
August 24, 2019
Angela Mattix provides outstanding Customer Service I am a first time Subaru owner (2016 Forester purchased at Subaru Superstore). Angela has been my "primary" contact for service since my purchase, an I am a first time Subaru owner (2016 Forester purchased at Subaru Superstore). Angela has been my "primary" contact for service since my purchase, and all I can say is that she is tremendous when it comes to helping with the servicing of the vehicle. She excels at returning phone calls and keeping you updated on what is happening so that you can plan your day better. She is also very knowledgeable regarding what needs to be repaired or what to look out for so that your service can be more effective. For example, I had an intermittent issue start to show up. I contacted her and she knew exactly what it was and how I could manage it until I was able to take it in for service. She also helps you feel almost "part of the family" as she is able to remember who you are and the history of your vehicle when you call. This is very impressive given the number of vehicles she sees, but she is somehow able to remember you, which frankly is a nice touch. I feel with Angela that I am getting a very honest and fair service experience and that she helps me feel that I am getting the best value out of the service I am paying for, and I really appreciate that. Angela is a 5 star addition to a great service department! More
by Jeff
Employees Worked With
Angela Mattix
August 20, 2019
Service review Jerry has been my service advisor for over 3 years. He makes the service proccess so easy. I have only had great experances with chandler subaru. Jerry has been my service advisor for over 3 years. He makes the service proccess so easy. I have only had great experances with chandler subaru. More
by Subierover
Employees Worked With
Jerry Zack
August 13, 2019
Subaru service at Subaru Supetstore, Gilbery, AZ Friendly, prompt and complete service. Kept me informed of progress. Reviewed details of service results. Service waiting area has beverages and snack Friendly, prompt and complete service. Kept me informed of progress. Reviewed details of service results. Service waiting area has beverages and snacks. Free car wash was offered, but optional. I took it, as my car was covered in bugs. More
by Love my Subie
Employees Worked With
Jerry Zack, Curtis Skousen
August 12, 2019
Going the Extra Mile I purchased a used Subaru 6 months ago and a minor issue came up due to the original location of the purchased car. I brought the issue up and Jerry w I purchased a used Subaru 6 months ago and a minor issue came up due to the original location of the purchased car. I brought the issue up and Jerry went the extra mile to take care of it and for this I am truly grateful! More
by LoveMyCrosstrek
Employees Worked With
Jerry Zack
August 10, 2019
I love everything about my Subaru Every experience I’ve had at the dealership has been accommodating, quick, and I’ve always felt a genuine concern for quality service. Doors are alway Every experience I’ve had at the dealership has been accommodating, quick, and I’ve always felt a genuine concern for quality service. Doors are always opened for me and I’m always offered a water. More
by CrosstrekNate
Employees Worked With
Jerry Zack
August 10, 2019
Gerry Zack at Subaru Chandler is the best Gerry always gives me great customer service and helps me every time I need to bring my car in. I wouldn't go to anyone but him! Gerry always gives me great customer service and helps me every time I need to bring my car in. I wouldn't go to anyone but him! More
by Julieb519
Employees Worked With
Jerry Zack
August 05, 2019
Takes way too long to get your car serviced! We set our appointment for a routine oil change 2 weeks ahead. On the day of, we arrived 10-20 minutes early. The service desk manager remarked how 2 We set our appointment for a routine oil change 2 weeks ahead. On the day of, we arrived 10-20 minutes early. The service desk manager remarked how 2 cars scheduled earlier than us weren’t there yet. We waited 3 HOURS for our car to get an oil change! 3 HOURS! After 2.5 hours and an uncomfortable nap later, I went to the desk to ask what was taking so long. The manager said they must have gone to lunch. Oh no kidding, huh? Terrible service and experience. I will never go back for any kind of services here. More
by Jennaduh
Employees Worked With
Other Employees :
Jerry Zack, Angela Mattix, Dante Molina, Steve Lopez, Curtis Skousen, Ray Courtney
