Subaru Superstore - Service Center

I was so happy with all aspects of my visit to Subaru Superstore. I have never been to a dealer for service so I did not know whether I would be charged high rates or hassled to provide documentation. Superstore. I have never been to a dealer for service so I did not know whether I would be charged high rates or hassled to provide documentation. But I wasn't at all. Everything was smooth and the service was great, plus everything was covered under warranty with no hassle. Mike in particular was genuinely nice and helpful but everyone else was great too. They replaced my battery even though I did not know it was almost dead. And my car was cleaned inside and out when I picked it up! I am amazed. My only problem is that the TPMS seemed to stop working again but I'm not too worried about that since it is probably an easy adjustment. My visit was a great experience and I would happily recommend Subaru Superstore to others. I did not know that such attention to good customer service actually existed in any setting. More

As always, the staff is 'off the chart'. Never knew I could enjoy getting my car serviced. Furthermore, I truly appreciate your consideration for handicapped patrons. I used the restroom today...Thank could enjoy getting my car serviced. Furthermore, I truly appreciate your consideration for handicapped patrons. I used the restroom today...Thank you...I am one handed and could access hand soap! Sounds like a small thing but it's huge. More

I was delighted to hear Mike Harris was a part of your service team, so I decided to change from Scottsdale to the Chandler store. Mike has taken care of my Outback for several years, and he's the best. H service team, so I decided to change from Scottsdale to the Chandler store. Mike has taken care of my Outback for several years, and he's the best. His customer skills are outstanding, and he explains everything that needs to be done so well. I think the facility is very nice, a pleasant place to wait and enjoy a good snack! I'll be back soon for some more work to be done. Thank You, Sally Crofford More

This dealership has been the best. My situation was somewhat unique and pretty expensive. The car dealership I bought my SUBARU STI (Power Chrysler Jeep Dodge)was slimy and crappy. The Subaru Superstor somewhat unique and pretty expensive. The car dealership I bought my SUBARU STI (Power Chrysler Jeep Dodge)was slimy and crappy. The Subaru Superstore of Chandler is very friendly and helpful. The car dealership I bought my car from refused to really help me at all. Kristi gave me a few options for what they could do for me and she even took care of dealing with the other dealership so I wouldnt have to. Gil still had no problem looking at and working on my car even when the other car dealership had not paid what they were supposed to have paid to the Subaru Superstore. I could go on and on because my story was a nightmare that wont soon be forgotten. Thankfully everyone in the SERVICE dept. at the Subaru Superstore of Chandler was AWESOME and made that nightmare a lot less scary. I for sure will be taking my STI to the Subaru Superstore of Chandler and definitely purchase my next SUBBY from them (that would make my 5th). Thank you very very much Subaru Superstore of Chandler. P.S. More Donuts are coming :) More

Mike has taken care of my Forester since I bought it new in 2004. I enjoy your waiting room and am very comfortable while I wait. I am not a mechanic to assess the quality of work but I like the details l in 2004. I enjoy your waiting room and am very comfortable while I wait. I am not a mechanic to assess the quality of work but I like the details listed on my bill. The price of routine service has increased by $15 since I last had it serviced at your dealership, and I don't understand that. I appreciate what you do. More

I just had some major long-overdue maintenance work performed on my Outback today and I couldn't be happier! I am relatively new to the Phoenix area and wasn't familiar with any of the Subaru dealershi performed on my Outback today and I couldn't be happier! I am relatively new to the Phoenix area and wasn't familiar with any of the Subaru dealerships in the area. I called in a week ago for information and spoke to Mike about everything I thought needed to be done and asked for suggestions. To be honest, I tend to ask a lot of questions and can be a very time-consuming customer. Mike was friendly, professional and informative every step of the way! He took the time to call me this afternoon to provide very detailed information about all of the work that would need to be done with a thorough breakdown of the costs involved. He called me back later to let me know when the work had been completed and provided me with the total amount due. When I arrived to pick up my car, Mike again went over all of the work that had been done on my car and was very helpful with suggesting things for me to keep an eye on down the road. The cashier (Christy?) was also very friendly. This has been a very positive experience! I definitely felt that my business was appreciated and that my particular needs were addressed in a specific and personal manner! I absolutely would not hesitate to come back! Highly recommended! More

You guys are awesome...by far the best dealership I have ever dealt with. This is the second time we've used your services. We're Canadian, but I would far prefer leaving servicing for the 6 months that we ever dealt with. This is the second time we've used your services. We're Canadian, but I would far prefer leaving servicing for the 6 months that we spend in the US and having it done at your dealership. We just bought a Subaru for the 1st time (2011 Outback) and are very happy with the vehicle. The waiting facility is also excellent...pretty easy to pass an hour or so there while waiting for the vehicle. Thanks again for a great experience. Best Regards, Mike Lederhouse More

I am spending winters in Mesa and am so happy that I found your dealership, your people are the greatest....The gentleman that helped me made a huge difference in my day. I was to start for home to New found your dealership, your people are the greatest....The gentleman that helped me made a huge difference in my day. I was to start for home to New York this morning and my service engine light came on my cruse would not work and my all wheel drive would not work either. He made me feel great when in no time at all he came out with my keys all ready to go washed and cleaned as much as he could because my car was Packed to go home. I can not thank you enough for being the dealership you are. Sincerely, Marianne Hauer More

I recently changed my primary dealership from a dealership on Scottsdale to the Subaru Superstore and have been very happy with the change. Customer Service: The customer service and friendly dealership on Scottsdale to the Subaru Superstore and have been very happy with the change. Customer Service: The customer service and friendly atmosphere of the dealership is amazing and you can tell that the people they hire are genuinely there to help you. The service advisers know their product and really go out of their way to help you. I was pleased to see that Mike was now working at the Subaru Superstore. He works very hard to make sure you are taken care of and provides excellent customer service. Quality of Work: Every time I bring my car in for service I am pleased with the results. The problem is diagnosed and repaired quickly and correctly the first time every time. Friendliness: As mentioned above, the employees have a great attitude and work ethic. They want to be there, enjoy their job and have a professional and friendly attitude towards customers and each other. Overall Experience: I've been pleased with every experience I have had at this dealership and will continue to use their services for all my maintenance and sales needs. Price: Being a dealership it may be a bit more expensive than an independent service provider but you know that the quality of work is guaranteed, they will use genuine Subaru parts, and the people working on your car know exactly what they are doing since they are Subaru specialists. More

It's a pleasure to visit Subaru Superstore. All of the personnel are professional and friendly. The waiting room is beautiful. The captions on the extra TV screens are a big improvement! (used to have f personnel are professional and friendly. The waiting room is beautiful. The captions on the extra TV screens are a big improvement! (used to have five screens with sound on only the big one). And the cookies are delicious! More