Subaru Superstore - Service Center

I brought my 2002 Subaru Legacy sedan in for maintenance on June 13, 2011. Service manager Mike Harris seemed nice enough, and informed me he would take my vehicle through a complimentary 27 point inspecti on June 13, 2011. Service manager Mike Harris seemed nice enough, and informed me he would take my vehicle through a complimentary 27 point inspection, among other things, to assess the needs of my vehicle. Whichever technician working on my vehicle missed the following items in this inspection: 1. Windshield washer spray on right side of windshield not operating--however, according to this inspection, it was rated "inspection result--ok" 2. Interior lighting on dashboard not working for mileage readout--however, according to this inspection, it, too, was rated "inspection result--ok" 3. Back-up lights for engaging in reverse gear does not work...I mentioned this to Mike Harris, who assured me they work. Wrong! It was missed both in this inspection and upon a request to exam this ongoing problem, to include a possible solution to remedy this problem. Mike also misquoted the cost of my repairs, citing "he forgot" to add in approximately $500.00 additional dollars to the cost of these repairs. Mike blamed his computer for failing to call me as scheduled with updates on costs and estimated time of completion. Perhaps if he knew he was having computer issues, he should have: A. Used a different computer or B. Made a note to contact persons through cell phone appointments/alarms. All in all, while I appreciate my vehicle, I was not at all impressed with Mike's work ethic and the inspection provided by his technicians. This makes me question what was actually done RIGHT on my Subaru, and what I actually paid for. So, NOW I have to schedule yet another appointment less than one month after this inspection to repair these aforementioned items, as opposed to your service department making it right the first time. And, of course, I will NOT be dealing with Mike Harris...he had every opportunity to make this a pleasant and professional experience with Subaru of Chandler, and failed. More

As with all dealerships the cost is a little more then a jiffy lube but they are more careful with your car, it comes back exactly like you gave it to them except they clean the car plus inside you can't co jiffy lube but they are more careful with your car, it comes back exactly like you gave it to them except they clean the car plus inside you can't complain about the wait with food, coffee, 5 TVs and very comfortable chairs to sit in. More

The service I get every visit is the best I can imagine. Efficient, friendly, unhurried, car wash - everything is always done to perfection. Free fruit and cookies, comfortable waiting area - this is a grea Efficient, friendly, unhurried, car wash - everything is always done to perfection. Free fruit and cookies, comfortable waiting area - this is a great place to come. I mention the service I receive here to lots of people. More

Overall, sales, service and communications have been very good and a pleasant experience. Sales was very straightforward with no hassle because I was purchasing through Costco. A little back and forth on the good and a pleasant experience. Sales was very straightforward with no hassle because I was purchasing through Costco. A little back and forth on the tradein but not bad. Prepping and delivery was very fast. Vehicle was in splendid condition and I have not had to return for any repairs or complaints. One trip to install an optional item. Service today for the 3 month oil change was straightforward. I waited for the service to be completed and it took the time they predicted. Waiting area was pleasant with Wi-Fi connection, television, magazines, snacks and coffee and water readily available at no charge. Can't ask for any more from the dealership and I love my Outback. Plus, gas mileage exceeds EPA estimates. More

Service is great ,Kristi went the extra mile to make sure I knew what was being done. The shop and waiting area is spotless and very comfortable,Unlike many other repair shops.I highly recommend this dealer I knew what was being done. The shop and waiting area is spotless and very comfortable,Unlike many other repair shops.I highly recommend this dealership. More

Came in for window tinting and to check on additional parts (tonau cover and trunk floor cover). I also got a new key made as well. Service was great. parts (tonau cover and trunk floor cover). I also got a new key made as well. Service was great. More

Work is always done promptly. Kristi is attentive to the service requests and the work is done neatly and quickly. I am very satisfied with the service and this is one of the main reasons I do business wit service requests and the work is done neatly and quickly. I am very satisfied with the service and this is one of the main reasons I do business with the Subaru Superstore. With the high quality of your sales staff (Brent Gunderson) and service (Gil and Kristi), you will be handling my business for a long time. More

Mike Harris was my service consultant at Power Subaru for 5 years. He's always provided me with great customer service, so much so that I left Power as soon as he left. Subaru Superstore is closer to my ho 5 years. He's always provided me with great customer service, so much so that I left Power as soon as he left. Subaru Superstore is closer to my house, and I was pleasantly surprised to find Mike working there. The facility is nicer, and Mike's customer service is just as good as ever. I will recommend this dealership to everyone I know that drives a Subaru or is looking for a new car, and I have already directed three other people back to Mike that Power misinformed had "gone into the hotel industry." I'm also pleased with the prices at this location. I have been back to Power three times for prepaid oil changes, and each time they've found something that needs to be fixed on my car. I've then brought my car back to Mike to make sure I actually needed these things fixed, which 50% of the time I did not, and the instances where I did need service, the Superstore has beat Power's prices. I realize dealerships usually cost more than private mechanics, but for the level of service I've received from Mike Harris over the years, I will always trust his dealership with my car, and will always happily pay a little bit more for the service. Good customer service is hard to find these days, and Subaru Superstore is at a great advantage having hired Mike onto their team. More

Kristi has an extremely pleasant personality and is very informative of what might be the expected cost of my service visit. My wife drives a 2006 Outback and I drive a 2007 Legacy GT and have been coming informative of what might be the expected cost of my service visit. My wife drives a 2006 Outback and I drive a 2007 Legacy GT and have been coming to you for service since we arrived in Augu 2010 from Houston, TX. Kristi has been most helpful with both our vehicles and she is a great representative of the commitment of Haskellyour organization. William R. Haskell More

The staff is very courteous and take good care of the customers. So far I have been very pleased with the service. Whether I am purchasing parts or scheduling service Subaru Superstore Of Chandler pers customers. So far I have been very pleased with the service. Whether I am purchasing parts or scheduling service Subaru Superstore Of Chandler personnel has always exceeded my expectations. I plan to continue using this facility for my maintenance needs. More