Subaru Superstore - Service Center

Overall, sales, service and communications have been very good and a pleasant experience. Sales was very straightforward with no hassle because I was purchasing through Costco. A little back and forth on the good and a pleasant experience. Sales was very straightforward with no hassle because I was purchasing through Costco. A little back and forth on the tradein but not bad. Prepping and delivery was very fast. Vehicle was in splendid condition and I have not had to return for any repairs or complaints. One trip to install an optional item. Service today for the 3 month oil change was straightforward. I waited for the service to be completed and it took the time they predicted. Waiting area was pleasant with Wi-Fi connection, television, magazines, snacks and coffee and water readily available at no charge. Can't ask for any more from the dealership and I love my Outback. Plus, gas mileage exceeds EPA estimates. More

Service is great ,Kristi went the extra mile to make sure I knew what was being done. The shop and waiting area is spotless and very comfortable,Unlike many other repair shops.I highly recommend this dealer I knew what was being done. The shop and waiting area is spotless and very comfortable,Unlike many other repair shops.I highly recommend this dealership. More

Came in for window tinting and to check on additional parts (tonau cover and trunk floor cover). I also got a new key made as well. Service was great. parts (tonau cover and trunk floor cover). I also got a new key made as well. Service was great. More

Work is always done promptly. Kristi is attentive to the service requests and the work is done neatly and quickly. I am very satisfied with the service and this is one of the main reasons I do business wit service requests and the work is done neatly and quickly. I am very satisfied with the service and this is one of the main reasons I do business with the Subaru Superstore. With the high quality of your sales staff (Brent Gunderson) and service (Gil and Kristi), you will be handling my business for a long time. More

Mike Harris was my service consultant at Power Subaru for 5 years. He's always provided me with great customer service, so much so that I left Power as soon as he left. Subaru Superstore is closer to my ho 5 years. He's always provided me with great customer service, so much so that I left Power as soon as he left. Subaru Superstore is closer to my house, and I was pleasantly surprised to find Mike working there. The facility is nicer, and Mike's customer service is just as good as ever. I will recommend this dealership to everyone I know that drives a Subaru or is looking for a new car, and I have already directed three other people back to Mike that Power misinformed had "gone into the hotel industry." I'm also pleased with the prices at this location. I have been back to Power three times for prepaid oil changes, and each time they've found something that needs to be fixed on my car. I've then brought my car back to Mike to make sure I actually needed these things fixed, which 50% of the time I did not, and the instances where I did need service, the Superstore has beat Power's prices. I realize dealerships usually cost more than private mechanics, but for the level of service I've received from Mike Harris over the years, I will always trust his dealership with my car, and will always happily pay a little bit more for the service. Good customer service is hard to find these days, and Subaru Superstore is at a great advantage having hired Mike onto their team. More

Kristi has an extremely pleasant personality and is very informative of what might be the expected cost of my service visit. My wife drives a 2006 Outback and I drive a 2007 Legacy GT and have been coming informative of what might be the expected cost of my service visit. My wife drives a 2006 Outback and I drive a 2007 Legacy GT and have been coming to you for service since we arrived in Augu 2010 from Houston, TX. Kristi has been most helpful with both our vehicles and she is a great representative of the commitment of Haskellyour organization. William R. Haskell More

The staff is very courteous and take good care of the customers. So far I have been very pleased with the service. Whether I am purchasing parts or scheduling service Subaru Superstore Of Chandler pers customers. So far I have been very pleased with the service. Whether I am purchasing parts or scheduling service Subaru Superstore Of Chandler personnel has always exceeded my expectations. I plan to continue using this facility for my maintenance needs. More

I was so happy with all aspects of my visit to Subaru Superstore. I have never been to a dealer for service so I did not know whether I would be charged high rates or hassled to provide documentation. Superstore. I have never been to a dealer for service so I did not know whether I would be charged high rates or hassled to provide documentation. But I wasn't at all. Everything was smooth and the service was great, plus everything was covered under warranty with no hassle. Mike in particular was genuinely nice and helpful but everyone else was great too. They replaced my battery even though I did not know it was almost dead. And my car was cleaned inside and out when I picked it up! I am amazed. My only problem is that the TPMS seemed to stop working again but I'm not too worried about that since it is probably an easy adjustment. My visit was a great experience and I would happily recommend Subaru Superstore to others. I did not know that such attention to good customer service actually existed in any setting. More

As always, the staff is 'off the chart'. Never knew I could enjoy getting my car serviced. Furthermore, I truly appreciate your consideration for handicapped patrons. I used the restroom today...Thank could enjoy getting my car serviced. Furthermore, I truly appreciate your consideration for handicapped patrons. I used the restroom today...Thank you...I am one handed and could access hand soap! Sounds like a small thing but it's huge. More

I was delighted to hear Mike Harris was a part of your service team, so I decided to change from Scottsdale to the Chandler store. Mike has taken care of my Outback for several years, and he's the best. H service team, so I decided to change from Scottsdale to the Chandler store. Mike has taken care of my Outback for several years, and he's the best. His customer skills are outstanding, and he explains everything that needs to be done so well. I think the facility is very nice, a pleasant place to wait and enjoy a good snack! I'll be back soon for some more work to be done. Thank You, Sally Crofford More