Subaru Superstore - Service Center

Kristy was very plesant to talk to and was very helpful with our service. I also spoke with Charles Webb about the purchase of a new WRX. He was very easy going and no pressure. with our service. I also spoke with Charles Webb about the purchase of a new WRX. He was very easy going and no pressure. More

Not a short drive from home, but well worth the time to drive to gilbert, work done in timely and complete manner with the wash/vacuum apprciated drive to gilbert, work done in timely and complete manner with the wash/vacuum apprciated More

we have always found the service department friendly and helpful. They are always willing to accomadate us with the service and times we ask for. They are very helpful and caring. helpful. They are always willing to accomadate us with the service and times we ask for. They are very helpful and caring. More

First visit to Subaru Superstore/Chandler and I am adding my name to the list of A+++ reviewers on this website. My 2006 Baja is no longer in production and I am very scepticle to take my Baja to just anyone my name to the list of A+++ reviewers on this website. My 2006 Baja is no longer in production and I am very scepticle to take my Baja to just anyone. My introduction to this dealer/servcice center was through a business card placed on my Baja about a year ago, summer 2010. The name on the card wah John Dye and he wrote a personal note on the back, thanking beveragesmy for being the smart owner of a safe car and being loyal (I have my loyalty stickers on my tailgate!). And he invited me to stop in his dealership and say hello. Needing my 90K service, I ponderd where to take my baby since my origional dealer/service had relocated way to far away. Hmm, the business card of John Dye was still in my console tray, looking up at me silently hollering, Me, ME, Me! Yup, I kept that card all this while. Ok. I made my appointment with a very pleasant scheduler and yesterday I ws greeted by Mike Harris, service, to write up my needs. Holy somke, Mike was a service guy at my former dealer/service place! I was feeling quite at home. I brought my folder of service receipts, so he may review my history and see exactly what was needed in my 90K. We agreed on his recommendations and work began. Mike took me into the dealership wait area and I ws very impressed with all the accomodations. Free wi-fi, hard drive computers, printer, food-not snacks-5TVs, a play room for kids, and of course, beautiful new Subi's to look over! I took this opperunity to show Mike my business card and asked if John were working this day. Well, Mike introduced me to John! I showed John my card and he about fell over! Not because I actually came in, but the card he had placed on my car he had numbered as #1 in a circle..his way of monitoring the cards he passed out and what returned to the dealer. We had quite a visit. What a really nice guy! He was so happy that I kept that card, came in for service, sought him out to 'say hello'. He itroduced me to Mark Suttles, Sales Mgr, and we all had a good visit. I was also given the card of Richard Cvijanovich, Owner and Gen.Mgr. Well, 90K was complete and Mike found me to review work and everything was perfect and price was in line with his quote-which I appreciate! To be sure, I will be returning to Mike and John for my service on my Baja. A great, great experience. More

Minor work performed; difficult to evaluate quality, but it appears that what I requested was done. Price seems to be in line with that of other shops. I was especially pleased that the work requested was it appears that what I requested was done. Price seems to be in line with that of other shops. I was especially pleased that the work requested was performed without any attempts to "upsell" other services, particularly those not required by factory service schedule. This factor alone makes it more likely that I will return to your shop than the indie shop I've been using lately. More

I live over 200 miles away, and it's still worth the time and effort to have my car serviced at your dealership. I get outstanding personal service, and I am happy to recommend you to anyone. I'll be comin and effort to have my car serviced at your dealership. I get outstanding personal service, and I am happy to recommend you to anyone. I'll be coming back when I need your help again. Many thanks! More

I have been so happy with every experience I've had at the Subaru Superstore in Chandler, AZ. Yesterday was no exception. I was greeted with a warm, genuine smile in prompt fashion. I enjoyed a fresh appl the Subaru Superstore in Chandler, AZ. Yesterday was no exception. I was greeted with a warm, genuine smile in prompt fashion. I enjoyed a fresh apple and a great cup of coffee while my car was taken care of. Kristi checked for recalls, took care of the paperwork, had my dusty car cleaned, the floors vacuumed, the tires rotated, the oil changed, and the whole of it generally checked over in record time. I was able to get some work done and catch up on the news in the meantime. It was a perfect experience! More

I brought my 2002 Subaru Legacy sedan in for maintenance on June 13, 2011. Service manager Mike Harris seemed nice enough, and informed me he would take my vehicle through a complimentary 27 point inspecti on June 13, 2011. Service manager Mike Harris seemed nice enough, and informed me he would take my vehicle through a complimentary 27 point inspection, among other things, to assess the needs of my vehicle. Whichever technician working on my vehicle missed the following items in this inspection: 1. Windshield washer spray on right side of windshield not operating--however, according to this inspection, it was rated "inspection result--ok" 2. Interior lighting on dashboard not working for mileage readout--however, according to this inspection, it, too, was rated "inspection result--ok" 3. Back-up lights for engaging in reverse gear does not work...I mentioned this to Mike Harris, who assured me they work. Wrong! It was missed both in this inspection and upon a request to exam this ongoing problem, to include a possible solution to remedy this problem. Mike also misquoted the cost of my repairs, citing "he forgot" to add in approximately $500.00 additional dollars to the cost of these repairs. Mike blamed his computer for failing to call me as scheduled with updates on costs and estimated time of completion. Perhaps if he knew he was having computer issues, he should have: A. Used a different computer or B. Made a note to contact persons through cell phone appointments/alarms. All in all, while I appreciate my vehicle, I was not at all impressed with Mike's work ethic and the inspection provided by his technicians. This makes me question what was actually done RIGHT on my Subaru, and what I actually paid for. So, NOW I have to schedule yet another appointment less than one month after this inspection to repair these aforementioned items, as opposed to your service department making it right the first time. And, of course, I will NOT be dealing with Mike Harris...he had every opportunity to make this a pleasant and professional experience with Subaru of Chandler, and failed. More

As with all dealerships the cost is a little more then a jiffy lube but they are more careful with your car, it comes back exactly like you gave it to them except they clean the car plus inside you can't co jiffy lube but they are more careful with your car, it comes back exactly like you gave it to them except they clean the car plus inside you can't complain about the wait with food, coffee, 5 TVs and very comfortable chairs to sit in. More

The service I get every visit is the best I can imagine. Efficient, friendly, unhurried, car wash - everything is always done to perfection. Free fruit and cookies, comfortable waiting area - this is a grea Efficient, friendly, unhurried, car wash - everything is always done to perfection. Free fruit and cookies, comfortable waiting area - this is a great place to come. I mention the service I receive here to lots of people. More