Subaru Superstore - Service Center

My kids and I had to make an unplanned and inconvenient stop for services regarding a concern that came up with our car. We arrived and Jerry took care of things immediately, he definitely went the extra stop for services regarding a concern that came up with our car. We arrived and Jerry took care of things immediately, he definitely went the extra mile to accommodate us, as he has in the past. Jerry and others in the dealership were so kind and friendly, it made our experience extremely comfortable and smooth. My kids were given such kindness and attention to make the whole experience painless. We left feeling like it was actually a fun part of our day! Thank you for taking care of us and our vehicle! More

It's always a positive, stress free experience bringing my third Forester in for service at the Subaru Superstore in Gilbert. Comfortable, spotless waiting area, top of the line maintenance staff bringing my third Forester in for service at the Subaru Superstore in Gilbert. Comfortable, spotless waiting area, top of the line maintenance staff. They always seem to be able to work around my schedule so that I can drop my Forester off, pick up a beautiful Subaru loaner car and come back the next day to find my Forester shiny clean and ready to go. The times when I'm able to wait for my Forester to be serviced I like to browse around the show room and check out the new models. I just love the sales staff here. Very professional, answering all my questions and no pressure. All I can say is I'm looking forward to purchasing my fourth Forester from the Subaru Superstore in Gilbert. Thank you guys. More

Mike Harris is an outstanding service rep. and is very personable, courteous, and respectful. In the past and in the present, Mike has helped me with my concerns and questions regarding my Subaru's. personable, courteous, and respectful. In the past and in the present, Mike has helped me with my concerns and questions regarding my Subaru's. I have contacted him many times (even when I was in other states) about a question or concern involving my Subaru or even a tire concern, etc., and he has always been there for me being informative and helpful. He is truly an asset to the company. Sincerely, G Ehrstrom More

I bought 2 cars over a 6 month period. I was happy with the purchase experience on the first car. On the second car, the dealer forgot to remove the vehicle disable. After dinner, we could not start the c the purchase experience on the first car. On the second car, the dealer forgot to remove the vehicle disable. After dinner, we could not start the car. My family and I were stranded. For this reason, we didn't give the dealer a good rating on the Subaru Survey. I was also unsatisfied with a service for warranty. In both cases, the things I liked I rated very well. For things that needed to be fixed, I rated them low. At our appointed 3000 service, Gill Watters called me and introduced himself as the Service Director. He asked for a "gentlemens agreement" that I never submit another survey ... ever. He stated is takes 5 good reviews to fix one bad one. To me, that means they only want the good reviews. When I refused, he said Subaru Superstore will no longer service my vehicle. He re-iterated, he will service my two vehicles if I submit to his "gentlemens agreement". In good conscious, I once again refused. As a result, I had to call my finance, who was en route to the dealership, to turn around and go home. They are going to refuse service. Based upon this conversation, Gill had no other issue with me except my Surveys. A survey Subaru uses to see how their brand is represented. I contacted SOA. They worked hard on the case for an entire day. In the end, they said this is a franchise store and they cannot control them. The SOA representative also confirmed the store owner has knowledge of this and they support his actions. Now I have a window tint and paint treatment from Subaru Superstore that is no longer warrantied. I have to drive 50+ miles for the 4 free services + warranty work. And, I have an extended service contract I have to go refund. More

My three visits for general maintenance on my new Subaru has been extremely pleasent and the work first class. On entering the business you get immediate service and your wait is in a clean cheerful plac has been extremely pleasent and the work first class. On entering the business you get immediate service and your wait is in a clean cheerful place with coffee and other refreshments. The personnel are very professional and all questions are answered in a straight, forward manner. More

Our 2007 Forester had some problems with the motor and we needed some major work. We live (having moved) in Northern AZ and didn't know where to go. The Chandler Dealership was awesome. They kept us inform needed some major work. We live (having moved) in Northern AZ and didn't know where to go. The Chandler Dealership was awesome. They kept us informed during the month and told us what was going on. When your spending so much money getting the car fix, you want to know what is going on. When we picked the car up, within 10 miles, the radiator hose blew. They sent out a service man and totally took care of us and made things were set. Also the dealership was very clean and they had snacks while we waited. Thank you Gil and Dulcinea for such great service! More

We were holidaying in Phoenix from Canada and needed an oil change. Your dealership was wonderful and so helpful! We would HIGHLY recommend to friends. oil change. Your dealership was wonderful and so helpful! We would HIGHLY recommend to friends. More

I established a very trusting relationship with Mike Harris, Service Advisor; several years ago. The location of the dealership is very conveniently located to our residence. Harris, Service Advisor; several years ago. The location of the dealership is very conveniently located to our residence. More

I was very happy to see that Mike Harris works there. He gave me great service & an honest appraisal of my situation which was greatly appreciated! I'll be back for all my service needs. Thanks Mike! PS. G gave me great service & an honest appraisal of my situation which was greatly appreciated! I'll be back for all my service needs. Thanks Mike! PS. Great detailing of my interior! More

Had a decent enough experience buying the car, but the service department was another story when I went to get my accessories installed. They forgot to tighten a hose, and my car died while merging onto t service department was another story when I went to get my accessories installed. They forgot to tighten a hose, and my car died while merging onto the freeway immediately afterwards, putting me into a dangerous position. I was not offered any kind of compensation for my time since I live an hour away and had to make a second trip, the inconvenience, or the danger they put me in due to their complete negligence. Not even an apology. More