Subaru Superstore - Service Center

Lot personnel vs state of vehicle I understand that lot personnel are not to be confused with professional service people. When I picked up my car this afternoon I found the AC on ful I understand that lot personnel are not to be confused with professional service people. When I picked up my car this afternoon I found the AC on full, the radio on full and the driver seat lowered and reclined. I can rationalize that is was hot and the individual may have sat in there for a few minutes so he wanted the radio on but to lower the seat is a bit much….at best everything should have been returned to the original state. Dulcie was not at work today so I am sure it was not her but she was the only name I recognized. PS….has anyone there attempted to use this site, I had more fun on healthcare.com More

30K Service Jerry was terrific in handling my 30K service. Loaner was provided. Quote provided from several months before was lower though. Was told that service Jerry was terrific in handling my 30K service. Loaner was provided. Quote provided from several months before was lower though. Was told that service can be standard or heavy duty depending on how far over the 30K you are. Was over a bit over 35K but Jerry did he best to keep the pricing in line. Jerry was awesome. In future, must try to bring in car closer to actual service time More

G R E A T!!! Same GREAT service we've come to expect from this dealer. Always feel welcome. Always with smiles, and answers, why would I go anywhere else! Same GREAT service we've come to expect from this dealer. Always feel welcome. Always with smiles, and answers, why would I go anywhere else! More

New used car We just bought a used car from the dealership, and noticed it pulling to the right. Kevin got my car back to the technicians quick, and it was done in We just bought a used car from the dealership, and noticed it pulling to the right. Kevin got my car back to the technicians quick, and it was done in no time. Thank you all very much. We feel great knowing we have such a great service department for our new car!! More

Service and freindlyness We were both extremely pleased with the service and personnel of the dealership. Clean, well organized, eager to help and please. We will definitely We were both extremely pleased with the service and personnel of the dealership. Clean, well organized, eager to help and please. We will definitely be back for future service requirements and potentially a new Subaru when that time comes... Marv & Eileen Proctor Snow Birds from Illinois More

Jerry absolutely went to bat for our family with a pre-mature oil leak problem. He, and Mike Harris, advocated with Subaru to support our repair. This repair would have completely soured me on Subar pre-mature oil leak problem. He, and Mike Harris, advocated with Subaru to support our repair. This repair would have completely soured me on Subaru, since this was my first Subaru, but ended up securing me as a long-term customer. I was blown away by their willingness to go to bat, and win, for my family. Instead of a nightmare, they secured me as a loyal customer for life. Thank you so much Jerry and Mike for making my Subaru experience amazing, and positive, for many years to come. More

I have found the Subaru service to be excellent. One of the best things is that without beating you over the head the encouragement to stay on the maintenance plan is very is second to none. Mike Harris the best things is that without beating you over the head the encouragement to stay on the maintenance plan is very is second to none. Mike Harris is a pleasure to work with. When unexpected this come up, he makes sure to explain options. Mike is the point person for the dealership making one feel welcome and appreciated. This in turn makes it easy to appreciate the the Superstore and keeps one coming back. More

I've been going to Subaru Superstore since 2009 and it's the only service center I'll take my B9 Tribeca to. All of the staff are friendly and helpful. The waiting area is comfortable and clean, and th it's the only service center I'll take my B9 Tribeca to. All of the staff are friendly and helpful. The waiting area is comfortable and clean, and the free Wi-Fi is reliable. I feel like I can trust Mike to give me honest answers to my questions and service needs. More

Jerry has got to be the greatest asset this dealership has! Jerry is an A+ employee and I look forward to getting my car serviced- I wouldn't think of taking it anywhere else because of Jerry. He is such has! Jerry is an A+ employee and I look forward to getting my car serviced- I wouldn't think of taking it anywhere else because of Jerry. He is such a pleasure to deal with and always goes above and beyond anything you would expect. Jerry will stay late and will accommodate my schedule without hesitation. He also adds a personal touch by remembering a detail of my mother or children and genuinely caring. Thank you for such a fabulous store! More

I am, and always have been, completely impressed with Jerry's professionalism and clarity when explaining to me repairs on my car. If I leave a message for Jerry, he returns my call promptly. He is alw Jerry's professionalism and clarity when explaining to me repairs on my car. If I leave a message for Jerry, he returns my call promptly. He is always "right on" with the amount of time that it will take to complete a service, and is also very accurate with estimating the costs. Jerry is a pleasure to work with, and I would definitely recommend your service department to another Subaru owner. As a matter of fact, I will be needing to purchase a second Subaru (my son just turned 16) by the end of the year, and I am loyal to Subaru Superstore for the purchase of that new car . . . because of Jerry Zack. Sincerely, Tuni Flancer More