Subaru Superstore - Service Center

Assistance with Electronics problem, Re: Justin Butcher Our 2015 Forester developed a problem with the entertainment center. I arrived 40 minutes early for my appointment and was promptly assisted by Jerry Our 2015 Forester developed a problem with the entertainment center. I arrived 40 minutes early for my appointment and was promptly assisted by Jerry Zack, service advisor. Jerry sent Justin Butcher to evaluate the problem with me. Justin was very knowledgeable of the system and quickly diagnosed the problem. He was also quite polite and helpful in answering some of my other questions. I was on my way in about 15 minutes with a new radio on order. More

Outstanding Service We had a service issue with our Subaru Outback, which was not purchased at the Subaru Superstore. At the service desk, Dulcie Pimentel was assigned ou We had a service issue with our Subaru Outback, which was not purchased at the Subaru Superstore. At the service desk, Dulcie Pimentel was assigned our car. She was pleasant, professional and attentive to all our needs. We received outstanding service and appreciate all the service team did to get us on the road. We especially appreciated the car wash! While we were waiting I looked at other cars, Justin Butcher assisted me. He did an excellent job of answering all my questions and got me a quote on what a trade would cost, even though I told him I was just curious. He was polite and professional. We enjoy owing our Subaru Outback and when we get ready to trade we will make it a point to visit the Subaru Superstore and look up Justin. More

BT Connection Justin was very helpful and understanding while helping me try to figure out why my Bluetooth audio was not working properly with the spotify app. Alt Justin was very helpful and understanding while helping me try to figure out why my Bluetooth audio was not working properly with the spotify app. Although we were both rather stumped on the issue he handled the situation very well and was helpful, informative and friendly. The experience was pleasant and I would recommend Justin. More

Explanation of GPS and text info. in car. Justin Butcher helped me with an excellent explanation of my GPS and texting information on my Subaru Forester. He is very friendly and very patient Justin Butcher helped me with an excellent explanation of my GPS and texting information on my Subaru Forester. He is very friendly and very patient with me while I was learning how to use the GPS. His explanations were very easy to understand and he is very knowledgeable about the operation of the car. He is an asset to this dealership. It was a pleasure to work with him. More

It was a dark and stormy night! Well, maybe not. But this is a true story. We purchased a 2015 Outback approximately one year ago. In early December we began having issues with "c Well, maybe not. But this is a true story. We purchased a 2015 Outback approximately one year ago. In early December we began having issues with "check engine" lights on the dash. Over the next six weeks my very capable and understanding service advisor probably took a deep breath every time she saw me come through the door. I eventually became very friendly with the service manager. When it got to the point where I was chatting with Subaru engineers I knew I had a serious issue. These dedicated professionals repeatedly tried to resolve the issue with progressively more complicated fixes. When replacing the cars computer failed to fix the problem they decided a complete new wiring harness was in order. At this point I went looking for my sales representative. We wanted a different car. To his surprise and ours, dealership management and the folks from Subaru were already working in this direction. Within two days we were driving home in our new 2016 Outback. The folks from Subaru and the dealership did the right thing, stepped up to the plate and made loyal believing customers out of these first-time Subaru buyers. Being upright on the planet for nearly seven decades I have had more than my share of interaction with dealerships. Given the usual rap on big companies and big dealerships it was overwhelming to discover that some folks really do care about their product, their service and customer satisfaction. In the final analysis, it was an awesome experience. Special thanks to Dulci, Gil, Matt and Rob. A tip of the hat to Richard and Lisa Cvijanovich and their entire staff at Subaru Superstore of Chandler. And our eternal gratitude to the folks at Subaru for standing behind their product. David and Melodie Coons, Gilbert, Arizona More

Good service, sales knowledge My recent experience started in sales, looking at Imprezas. Seton was highly knowledgeable about the car, and Subarus in general -- even my 1997 Suba My recent experience started in sales, looking at Imprezas. Seton was highly knowledgeable about the car, and Subarus in general -- even my 1997 Subaru wagon. No sales pressure at all; I'd give a good rating to the experience. In service, Mike Harris was able to give a quick diagnosis for an air bag warning problem on the wagon, and they were able to get the servicing done quickly and at a very reasonable price. More

Consistent Customer Service I purchased my 2014 Outback on Labor Day Weekend 2014 from Subaru Superstore of Chandler. It was a hot holiday weekend, and my sales associate Curt c I purchased my 2014 Outback on Labor Day Weekend 2014 from Subaru Superstore of Chandler. It was a hot holiday weekend, and my sales associate Curt could not have been more accommodating. I really wanted to make the right Subaru purchase for myself, and he patiently toured me through all three sport utility models until I settled - happily - on the Outback. It was hot; I drove three models; I looked at countless color combos; and I insisted on the EyeSight technology. Curt was gracious and accommodating on all accounts. I never felt pressured or "sold" my car. I felt like I was matched, carefully, to my car. Since my purchase, I have received regular phone calls from Curt to check on my car and my happiness with it. He even came out to my house to help me figure out why my car would not pair to my garage door opener. I am equally pleased with the service staff. I see the same associate - Jerry - who always makes sure I am in and out in a timely manner and that any concerns are addressed before I leave. I feel like I could call and discuss an issue with him if I needed to. He is very approachable. Thank you. More

Outstanding Support Since I bought my Subaru Outback I pass thru several dealers that they were incapable to just do a simple oil change. Actually, all the damage that my Since I bought my Subaru Outback I pass thru several dealers that they were incapable to just do a simple oil change. Actually, all the damage that my car have today was due to poor technicians that make more damage that they repair, scratches, wrong replacement parts, wrong wheels adjustment, missing parts... At this point I was just thinking that I couldnt find a thrustworty dealer. But Subaru Superstore, did a great job and surprise me!! I had a major maintenance schedule (over 4 hours) and after read all the reviews online I decide to drive more than 2 hours (one way) to give them a change. And I have to said.. I will be back. My service advisor was Mike Boyd and he went an extra mile and beyond to make sure all the past mistakes are corrected and my car was like new and also try to get me the best deals possible and never never never... I can not emphasized enough...NEVER... try to sell me overprice services or the ones I do not need. I comes from a mechanic family and I really appreciate the work that the professionals did with my car. Actually for your information the same maintenance in other dealer was estimated 600 dollar more than I actually paid in SuperStore. Thank you Mike, Superstore. Me and my Subaru are ready for more miles thank to you. More

Wonderful Service Department, Great Staff So, I grew up in and around cars. And not just in the "my family owns and drives cars" way but in the "my dad is a mechanic and owns his own body shop So, I grew up in and around cars. And not just in the "my family owns and drives cars" way but in the "my dad is a mechanic and owns his own body shop" way. So, I understand a.... fair bit about cars. I bought my 2012 Subaru Impreza from these people, and I keep up regular maintenance with them. Usually when I go into shops for repairs or maintenance, they try to talk to me like I have no idea what's going on, and aren't willing to explain. They also tend to guess in the dark based on my feedback to them, or assume that I am not considering what they consider to be the "whole picture" of my car and its engine and its health. When I go into Subaru Superstore to get service, these things don't happen! I generally interface with Jerry, but have talked to some of the other service advisors as well. Jerry is probably by far my most favorite. He explains in a good amount of detail (great), understands my weird explanations of problems I have noticed in my car (also great), but most importantly: he treats my car like it was his own. (fantastic!) This is awesome, because when I drop my car off and he start my engine to bring it back to one of the bays he'll notice, say, the sound of my engine telling his tuned ear that my battery is almost dead. And then he does something about it... with a great sense of humor to boot! ;) There is nothing more awesome than getting an email saying "hey, we have a small obstacle, but I think we can overcome it" and calling to hear what all was found and how they are fixing it already--and under warranty! The obstacle? A part I ordered for my car was boxed wrong from the warehouse so they're overnighting the proper piece and they need me to come in to pick up a loaner car instead of my car. Did I mention their loaner cars are awesome? Good, reliable cars that aren't the old edge-of-the-lot crap that you don't want to drive.... everytime I need to get a loaner car from Subaru Superstore I get excited. :) So, now I'm sitting here with my loaner car in my driveway, and my car at the shop getting fixed up and made healthy again... and I am smiling. How often can you say that when you need to take your car into a shop? :D Sidenote: Everyone I have interfaced with at Subaru Superstore has been great... very personable, kind, caring people. I went through Morgan when I purchased my car and would gladly do it again. The shuttle drivers (the previous one has since left to study rocks at BYU (good luck! ;D) and the new one is just funnier than funny), hell I even like the people who charge my card when all of this is done. I really haven't met or come across a single person at this place that has left me with a bad impression. More

Great Guys Steven Broadbent was knowledgable about our Subaru, and was very helpful. He was able to diagnose several problems and make recommendations for what p Steven Broadbent was knowledgable about our Subaru, and was very helpful. He was able to diagnose several problems and make recommendations for what parts would be needed...without a computer! Very friendly, and an excellent price, I highly recommend these guys. Thank you More