Subaru Superstore - Service Center

Outstanding Service My first experience with this dealership was in 2016 when I took delivery of my new fleet vehicle. I was given a thorough demo on its settings and fe My first experience with this dealership was in 2016 when I took delivery of my new fleet vehicle. I was given a thorough demo on its settings and features. Great group assisted me! Then just last month, I took my car in for a fix on a recall, My service rep was Kathy Garcia. She took care of me from start to finish; calling me with updates, and informing me that they found some other issues. Apparently I had a transmission leak, and I had mentioned that my windshield fluid level was low. Kathy called to tell me that the last place I had my car serviced (can't use the dealer b/c it's a fleet vehicle, and I must use the fleet company's "recommended" facilities) had crimped tall the delivery hose between the wiper fluid receptacle and the wiper blades, rendering it useless! Kathy said, no problem, we'll fix it for you. They could easily have charged me for a repair they didn't cause. I consider this going above and beyond, and I am definitely a customer for life! More

Jerry Zack always gives guaranteed amazing service! I purchased my BRZ from Subaru Superstore in 2013, what a great experience that was! They offered us a great deal the very first time! Their Service I purchased my BRZ from Subaru Superstore in 2013, what a great experience that was! They offered us a great deal the very first time! Their Service Dept is the only one I use because I know that I am guaranteed the best service anywhere. Jerry ALWAYS takes amazing care of me, and my car, with over the top customer service. He is an absolute pleasure to work with and I have total trust in him. When looking for a service advisory, I highly recommend Jerry. More

Very personable and accommodating Subaru Superstore is a great team of professionals who work together on the sale of a new vehicle from start to delivery. Returning with small spots o Subaru Superstore is a great team of professionals who work together on the sale of a new vehicle from start to delivery. Returning with small spots on interior leather, removed immediately. Thanks Eddie, Joe, Andrew and service team. More

Superb customer follow-up after the sale! Shortly after purchasing our 2017 Outback, we took advantage of Subaru Superstore’s free, new owners’ class where new owners can meet with a dealershi Shortly after purchasing our 2017 Outback, we took advantage of Subaru Superstore’s free, new owners’ class where new owners can meet with a dealership representative to answer questions about the numerous safety and convenience features on their new Subarus. Christine Weber was the Superstore representative who led the class. There wasn't a question asked that Christine could not answer. What a delightfully entertaining and informative process. And, the Superstore also provided free food to all in attendance. Subaru Superstore also offered a one-on-one “redelivery” service where new owners can meet with Christine to ask any follow up questions. We took advantage of this service too and were, again, delighted to meet with Christine and challenge the depth of her knowledge of the many features of our new Outback. Again, there was not a single question that we asked that Christine could not answer. She took all time needed to address all of our questions and discuss the features of our car. We never felt rushed. Again, she was personable, knowledgable, and a delight to work with. And, to top it all off, she gave us a free $50 Shell gas card. What a deal! Then today, we dropped by, unannounced, with a maintenance contract question we had and, again, Christine did not hesitate to sit down with us and discuss our questions. Moreover, we were also curious to see what improvements were made in the 2018 Outbacks (not at all interested in buying) and Christine took the time to find one on the lot so we could see for ourselves. It is a breath of fresh air to work with a car dealership that has such a friendly, knowledgable and helpful staff; and to be able to drop in at any time and not feel pressured into buying anything. Thanks, Superstore, and thanks Christine! More

The integrity of David B. Griffin Mr. Griffin was very helpful in my search for the Outback that would meet my immediate needs. He showed great integrity in the Stores valuation of my Mr. Griffin was very helpful in my search for the Outback that would meet my immediate needs. He showed great integrity in the Stores valuation of my trade in. I would highly recommend you call internet sales and ask for this man. More

Excellent service advisor Mike Harris On March 23, 2017 I had again a problem with our car. I visited Subaru Superstore and had a excellent advise from Mike Harris. He is very experienced, On March 23, 2017 I had again a problem with our car. I visited Subaru Superstore and had a excellent advise from Mike Harris. He is very experienced, very effective, explains the problems very clear and offer the best solution. In addition he is very polite and nice person so that the communication with him is not only useful but very pleasant. Thanks, Mike for your support for many years! Anastassia More

Excellent as always I would like to rate just Mike Harris who is excellent! He is very friendly and very experienced. It is a very nice feeling to discuss with him the re I would like to rate just Mike Harris who is excellent! He is very friendly and very experienced. It is a very nice feeling to discuss with him the repairs and service needed and to know that his advice will be correct. Thanks a lot Mike! I can’t image someone to be better than you! Anastassia P. More

Service excellence at its best ! Rex was awesome in helping me with some audio challenges I was experiencing. Great dealership/Great people.thanks a millionSubaru Superstore, I'll be Rex was awesome in helping me with some audio challenges I was experiencing. Great dealership/Great people.thanks a millionSubaru Superstore, I'll be back. More

BETTER THAN A PORSCHE The Subaru Superstore is the most outstanding auto dealership I have seen in my 82 years. I have had experience with Porsche, Ford, Chevrolet, Toyota The Subaru Superstore is the most outstanding auto dealership I have seen in my 82 years. I have had experience with Porsche, Ford, Chevrolet, Toyota and VW. If I were given the opportunity to write a slogan for Subaru it would be "BETTER THAN A PORSCHE" While at superstore I have had the pleasure of working with Rex Neely. He ranks very high on my list of spectacular employees. I was president of a small corporation for 50 years which gave me the ability to evaluate employees for caring, service, listening skills, communication, knowledge, and value to the company. I fact if I were not retired I would I would have lured him away from your company. I hope this evaluation is seen by the owner of this company. -Kent More

15 on a 10 scale Ginger is not just a pretty face she warm, caring, and has a outstanding personality. If I could select her on dealer rater for 5 stars I would. I Ginger is not just a pretty face she warm, caring, and has a outstanding personality. If I could select her on dealer rater for 5 stars I would. I met Antonio for the first time today and he was willing to go out of his way when I was in a pinch. Thank you Antonio and Ginger -Kent More