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237 Reviews of Subaru Superstore - Service Center
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March 11, 2018
Stay Away, Save your money. Purchased a car from this dealership in 2014. At that time I purchased the extended warranty and I have had all service other than a hand full of oil Purchased a car from this dealership in 2014. At that time I purchased the extended warranty and I have had all service other than a hand full of oil changes done here. My car was towed to the dealership for service due to smoke coming from under the hood. Once it got there I was told I needed 3 things repaired, two of which had recently been performed on the car already at this dealership. Once I heard this I questioned it and asked if the repairs were still under the dealership warranty from when they were repaired. Miraculously I no longer needed these repairs and now needed only 1 repair, the radiator needed to be replaced due to a leak that could not be fixed. I was told this repair would be attended to the following day, but two hours later I receive a call that my car is finished and ready to be picked up. I go in to pick up my car after this repair is done and my car struggles to start and now the service rep is trying to sell me a new battery. According to the paperwork from when I checked in, my battery was tested and working. Somehow in the 2 days it sat at the dealership the battery went from working to dead. 4 days later my engine overheats on the highway on my way home from work. I had driven 200-300 miles in that time period. I have the car towed back to the dealership and am told the head gasket was blown and needed to be replaced and that would cost me almost $3000.00. I had already complained to the service dept. manager about having a bad experience there 4 days ago and was using him as my point of contact. Until I asked for something to be done and for me to be made whole, no accommodations were offered to make the situation right. I was only given an apology and excuses for what had taken place. This is not what I expect after spending almost $1000 the week before. After a lot of back and forth with the manager, I asked to get a price to sell my car to the dealership because their quoted repair cost (which by the way should have either been caught during the previous repair or taken care of by them due to lack of care and thoroughness in examining my car in the first place) was about half the value of my vehicle. I was given a very, very, very low offer by the sales person who I was transferred to on a trade and told it would be lower if I wanted it as a cash offer. He was more concerned with getting me to the lot to view their selection of new vehicles and did not seem to be aware that I was already upset about my prior service experience. This sales rep told me that the KBB value is always high and that no one receives that price. Admitedly my car needed work but I was being quoted less than half of the "fair" KBB value on the car which takes into account body work, engine work and new tires. I tried to contact the service manager again but my calls were not returned. After this I decided to have the vehicle towed 2 miles down the road to a different dealership. In trying to get my car out of the dealership I called again for the service manager only to be told they would not take my call. Once at the other dealership, I declared the repairs that were needed on the vehicle, had it inspected by their appraiser and was quoted a cash offer more than 3 times as high as Subaru Superstores trade in offer. Avoid this place at all costs. you are nothing other than a target in their attempt to make as much money as possible off every customer on every transaction. When you raise a complaint they offer to do nothing about it and then when you push back enough they stop taking your calls. I forgot to mention that the GM of the dealership was copied on my initial email but never bothered to reach out. This was my first ever Subaru purchase and it will for sure be my last. I will be following up with Subaru of US corporate office as well so they can be made aware of how poorly their dealerships are treating their customers More
by JohnF
Employees Worked With
Dylan Seitz, Kathy Garcia, Doug Attig
February 05, 2018
Outstanding Service My first experience with this dealership was in 2016 when I took delivery of my new fleet vehicle. I was given a thorough demo on its settings and fe My first experience with this dealership was in 2016 when I took delivery of my new fleet vehicle. I was given a thorough demo on its settings and features. Great group assisted me! Then just last month, I took my car in for a fix on a recall, My service rep was Kathy Garcia. She took care of me from start to finish; calling me with updates, and informing me that they found some other issues. Apparently I had a transmission leak, and I had mentioned that my windshield fluid level was low. Kathy called to tell me that the last place I had my car serviced (can't use the dealer b/c it's a fleet vehicle, and I must use the fleet company's "recommended" facilities) had crimped tall the delivery hose between the wiper fluid receptacle and the wiper blades, rendering it useless! Kathy said, no problem, we'll fix it for you. They could easily have charged me for a repair they didn't cause. I consider this going above and beyond, and I am definitely a customer for life! More
by JeanieG
Employees Worked With
Kathy Garcia
January 26, 2018
Jerry Zack always gives guaranteed amazing service! I purchased my BRZ from Subaru Superstore in 2013, what a great experience that was! They offered us a great deal the very first time! Their Service I purchased my BRZ from Subaru Superstore in 2013, what a great experience that was! They offered us a great deal the very first time! Their Service Dept is the only one I use because I know that I am guaranteed the best service anywhere. Jerry ALWAYS takes amazing care of me, and my car, with over the top customer service. He is an absolute pleasure to work with and I have total trust in him. When looking for a service advisory, I highly recommend Jerry. More
by Paula Griffin
Employees Worked With
Jerry Zack, Jerry Zack
December 11, 2017
Very personable and accommodating Subaru Superstore is a great team of professionals who work together on the sale of a new vehicle from start to delivery. Returning with small spots o Subaru Superstore is a great team of professionals who work together on the sale of a new vehicle from start to delivery. Returning with small spots on interior leather, removed immediately. Thanks Eddie, Joe, Andrew and service team. More
by Redsubaru
Employees Worked With
August 23, 2017
Superb customer follow-up after the sale! Shortly after purchasing our 2017 Outback, we took advantage of Subaru Superstore’s free, new owners’ class where new owners can meet with a dealershi Shortly after purchasing our 2017 Outback, we took advantage of Subaru Superstore’s free, new owners’ class where new owners can meet with a dealership representative to answer questions about the numerous safety and convenience features on their new Subarus. Christine Weber was the Superstore representative who led the class. There wasn't a question asked that Christine could not answer. What a delightfully entertaining and informative process. And, the Superstore also provided free food to all in attendance. Subaru Superstore also offered a one-on-one “redelivery” service where new owners can meet with Christine to ask any follow up questions. We took advantage of this service too and were, again, delighted to meet with Christine and challenge the depth of her knowledge of the many features of our new Outback. Again, there was not a single question that we asked that Christine could not answer. She took all time needed to address all of our questions and discuss the features of our car. We never felt rushed. Again, she was personable, knowledgable, and a delight to work with. And, to top it all off, she gave us a free $50 Shell gas card. What a deal! Then today, we dropped by, unannounced, with a maintenance contract question we had and, again, Christine did not hesitate to sit down with us and discuss our questions. Moreover, we were also curious to see what improvements were made in the 2018 Outbacks (not at all interested in buying) and Christine took the time to find one on the lot so we could see for ourselves. It is a breath of fresh air to work with a car dealership that has such a friendly, knowledgable and helpful staff; and to be able to drop in at any time and not feel pressured into buying anything. Thanks, Superstore, and thanks Christine! More
by Ron&Lani
Employees Worked With
Christine Weber
May 11, 2017
The integrity of David B. Griffin Mr. Griffin was very helpful in my search for the Outback that would meet my immediate needs. He showed great integrity in the Stores valuation of my Mr. Griffin was very helpful in my search for the Outback that would meet my immediate needs. He showed great integrity in the Stores valuation of my trade in. I would highly recommend you call internet sales and ask for this man. More
by Horus
Employees Worked With
March 31, 2017
Excellent service advisor Mike Harris On March 23, 2017 I had again a problem with our car. I visited Subaru Superstore and had a excellent advise from Mike Harris. He is very experienced, On March 23, 2017 I had again a problem with our car. I visited Subaru Superstore and had a excellent advise from Mike Harris. He is very experienced, very effective, explains the problems very clear and offer the best solution. In addition he is very polite and nice person so that the communication with him is not only useful but very pleasant. Thanks, Mike for your support for many years! Anastassia More
by AP2017
Employees Worked With
Mike Harris
February 17, 2017
Excellent as always I would like to rate just Mike Harris who is excellent! He is very friendly and very experienced. It is a very nice feeling to discuss with him the re I would like to rate just Mike Harris who is excellent! He is very friendly and very experienced. It is a very nice feeling to discuss with him the repairs and service needed and to know that his advice will be correct. Thanks a lot Mike! I can’t image someone to be better than you! Anastassia P. More
by pavlovska
Employees Worked With
Mike Harris
September 28, 2016
Service excellence at its best ! Rex was awesome in helping me with some audio challenges I was experiencing. Great dealership/Great people.thanks a millionSubaru Superstore, I'll be Rex was awesome in helping me with some audio challenges I was experiencing. Great dealership/Great people.thanks a millionSubaru Superstore, I'll be back. More
by Subaru1
Employees Worked With
Rex Neely
September 28, 2016
BETTER THAN A PORSCHE The Subaru Superstore is the most outstanding auto dealership I have seen in my 82 years. I have had experience with Porsche, Ford, Chevrolet, Toyota The Subaru Superstore is the most outstanding auto dealership I have seen in my 82 years. I have had experience with Porsche, Ford, Chevrolet, Toyota and VW. If I were given the opportunity to write a slogan for Subaru it would be "BETTER THAN A PORSCHE" While at superstore I have had the pleasure of working with Rex Neely. He ranks very high on my list of spectacular employees. I was president of a small corporation for 50 years which gave me the ability to evaluate employees for caring, service, listening skills, communication, knowledge, and value to the company. I fact if I were not retired I would I would have lured him away from your company. I hope this evaluation is seen by the owner of this company. -Kent More
by kent
Employees Worked With
Rex Neely
