Subaru Superstore - Service Center

Excellent Customer Service Hari has been my contact for obtaining a new shortblock for my 2009 Forester and he was extremely knowledgeable and his customer service is top knot h Hari has been my contact for obtaining a new shortblock for my 2009 Forester and he was extremely knowledgeable and his customer service is top knot he. I called for additional parts and he was the only service person I called that knew what I was looking for. This was after calling some of your competition and they didn’t even know where to start. Hari did an exemplary job and should be recognized for his excellent customer service. If we are in the market for a new Subaru we will definitely be visiting your location. More

Appreciation Thank you for the exceptional service we have received. Without exception each department has been professional and gracious. Having been Toyota cust Thank you for the exceptional service we have received. Without exception each department has been professional and gracious. Having been Toyota customers for decades, our decision to buy the well acclaimed Subaru was rewarded. More

Never Going Back I brought in my personal lease vehicle for regular service (warranty covers first 2 years of maintenance). Was told 1 hour wait but ended up waiting 2 I brought in my personal lease vehicle for regular service (warranty covers first 2 years of maintenance). Was told 1 hour wait but ended up waiting 2 hours. The inspection found the intake filter was dirty and needed replaced, but they didn't even mention anything until I was handed the keys and had to leave. Maybe my warranty doesn't cover that expense, but I don't know why it wouldn't. Fuel levels were untouched (went in with 3/4 coolant, came out with 3/4). Mileage was 10941 at drop off and 10941 at pickup, which is great, but they felt it was necessary to adjust my seat and mirrors. First world problems sure, but an unecessary inconvenience nonetheless. Also, I found a new scratch on the passenger side, that I'm certain came from this dealership. And they didn't bother checking my spare tire because I had gear in the trunk, which I graciously would have moved for them if they had asked. More

Second Subaru. Came in for maintenance and got a new vehicle I had been thinking about trading in my low mileage Subaru Forester and I found a beautiful Croostrek on the floor Tom was very professional as well a I had been thinking about trading in my low mileage Subaru Forester and I found a beautiful Croostrek on the floor Tom was very professional as well as personable. As a widow, you often are uncomfortable makes no purchases of this nature and tend to be a little more ntrusting. I did not feel that way with Tom at all. He was fair and explained everything More

Stay Away, Save your money. Purchased a car from this dealership in 2014. At that time I purchased the extended warranty and I have had all service other than a hand full of oil Purchased a car from this dealership in 2014. At that time I purchased the extended warranty and I have had all service other than a hand full of oil changes done here. My car was towed to the dealership for service due to smoke coming from under the hood. Once it got there I was told I needed 3 things repaired, two of which had recently been performed on the car already at this dealership. Once I heard this I questioned it and asked if the repairs were still under the dealership warranty from when they were repaired. Miraculously I no longer needed these repairs and now needed only 1 repair, the radiator needed to be replaced due to a leak that could not be fixed. I was told this repair would be attended to the following day, but two hours later I receive a call that my car is finished and ready to be picked up. I go in to pick up my car after this repair is done and my car struggles to start and now the service rep is trying to sell me a new battery. According to the paperwork from when I checked in, my battery was tested and working. Somehow in the 2 days it sat at the dealership the battery went from working to dead. 4 days later my engine overheats on the highway on my way home from work. I had driven 200-300 miles in that time period. I have the car towed back to the dealership and am told the head gasket was blown and needed to be replaced and that would cost me almost $3000.00. I had already complained to the service dept. manager about having a bad experience there 4 days ago and was using him as my point of contact. Until I asked for something to be done and for me to be made whole, no accommodations were offered to make the situation right. I was only given an apology and excuses for what had taken place. This is not what I expect after spending almost $1000 the week before. After a lot of back and forth with the manager, I asked to get a price to sell my car to the dealership because their quoted repair cost (which by the way should have either been caught during the previous repair or taken care of by them due to lack of care and thoroughness in examining my car in the first place) was about half the value of my vehicle. I was given a very, very, very low offer by the sales person who I was transferred to on a trade and told it would be lower if I wanted it as a cash offer. He was more concerned with getting me to the lot to view their selection of new vehicles and did not seem to be aware that I was already upset about my prior service experience. This sales rep told me that the KBB value is always high and that no one receives that price. Admitedly my car needed work but I was being quoted less than half of the "fair" KBB value on the car which takes into account body work, engine work and new tires. I tried to contact the service manager again but my calls were not returned. After this I decided to have the vehicle towed 2 miles down the road to a different dealership. In trying to get my car out of the dealership I called again for the service manager only to be told they would not take my call. Once at the other dealership, I declared the repairs that were needed on the vehicle, had it inspected by their appraiser and was quoted a cash offer more than 3 times as high as Subaru Superstores trade in offer. Avoid this place at all costs. you are nothing other than a target in their attempt to make as much money as possible off every customer on every transaction. When you raise a complaint they offer to do nothing about it and then when you push back enough they stop taking your calls. I forgot to mention that the GM of the dealership was copied on my initial email but never bothered to reach out. This was my first ever Subaru purchase and it will for sure be my last. I will be following up with Subaru of US corporate office as well so they can be made aware of how poorly their dealerships are treating their customers More