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Subaru Superstore - Service Center

Chandler, AZ

4.6
236 Reviews

236 Reviews of Subaru Superstore - Service Center

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July 25, 2019

Awesome Parts Service! Last week, I had a MAP sensor go bad on my 2016 STi. After calling around several of my local dealerships here in Colorado, I learned the only spot i More

by Chase Minter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brock Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2019 -

Subaru Superstore responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

July 24, 2019

They treat you like royalty. I've had multiple new cars, as have many others. I have never been to a dealership which treats its customers as though they owned the dealership. T More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Zack
Jul 26, 2019 -

Subaru Superstore responded

Hello Jim, we strive for a high level of customer satisfaction in all aspects of our dealership, so we're pleased to hear that you have enjoyed your visits with our team. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 15, 2019

Excellent experience Highly recommend getting assistance from Angela. Her bright warm smile started my day just right, along with assuring my car was taken care of as I wa More

by dougie219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Mattix
Jun 18, 2019 -

Subaru Superstore responded

We are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 15, 2019

Outstanding Service with Jerry Zack Jerry Zack is my Service Advisor. Jerry always takes outstanding care of all my servicing or any problems I have with my 2017 Subaru Outback. Wh More

by chuck001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Webb , Jerry Zack
Jun 18, 2019 -

Subaru Superstore responded

We are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 14, 2019

Poor Customer Service Culture I bought my Ascent from the best dealer in Arizona, Findlay Subaru in Prescott on May 17th, just in time for the Overland Expo and since the weather w More

by agelewei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Bergstrom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Lopez
Jun 14, 2019 -

Subaru Superstore responded

As the owner of Superstore, I personally want to address this review. We have and always will go above and beyond with our clients… and make every effort to accommodate ALL customers regardless if they have purchased from our dealership or not. However, there are times when demands are not able to be accommodated and within a timeframe a client requests. We make every effort to provide loaners cars (we have 75 of them), shuttle rides within a 15 mile radius of the dealership (in order to keep a rotational schedule for client convenience), and provide complimentary Lyft/UBER rides to all customers if a loaner is not available or the shuttle is beyond the given radius. In this case, we had no prior notice of the service needed when the client arrived on the service drive, had all loaner cars scheduled for other clients for that given day, but, did offer to take the client home. The client declined our offer and contacted his original selling dealer to bring his personal car down from Prescott since their lack of proper vehicle preparation created the client’s issue in the first place. Subaru Superstore was given the task of and went above and beyond to repair the car the same day which, was accomplished by moving our scheduling to get his car in and out same day. Other dealers would not have done any of this and would have simply placed the client in the repair queue… we did all we could to accommodate (and correct) a walk in, non-scheduled repair the same day. We strive to satisfy all clients within a reasonable means and timeframe. Again all repairs completed the same day without a prior scheduled appointment.

June 14, 2019

Great service! The service department at this store does great work and they are trustworthy. Angela's customer service skills are exemplary. She takes the time to l More

by Carguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Mattix
Jun 17, 2019 -

Subaru Superstore responded

Hello, we are so happy to read such a great review about Subaru Superstore of Chandler. Please don't hesitate to reach out if there's anything we can do for you. Take care.

May 31, 2019

Out of Towner Drove to Phoenix from Texas through some really bad weather. Snow and sleet blowing sideways outside of Santa Fe at the end of May. It was blowing so More

by Tina W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Bergstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Mattix
Jun 04, 2019 -

Subaru Superstore responded

Hi Tina, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

May 31, 2019

Good Service Service writer and manager did great job on a prepurchase inspection that they did for my daughter. No scare tactics and very professional. Es More

by Happy Dad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager, Steve Lopez
Jun 04, 2019 -

Subaru Superstore responded

We are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

April 23, 2019

As Good As It Gets Absolutely the best Service Department I have ever been to. The staff is the best... Professional, courtious and friendly. Complete respect for the More

by Jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Bergstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2019 -

Subaru Superstore responded

Jerry, thank you for your kind review; we are happy to pass along your comments to the team here at Subaru Superstore of Chandler! If you have any further questions, please don't hesitate to reach out!

March 15, 2019

Good things come to those who WAIT Had a small but deep scratch on my new Forester that we noticed when we picked up the vehicle. They said come back the next day and they will buff More

by Mdbaer2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Darby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Morrision Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
Mar 20, 2019 -

Subaru Superstore responded

We're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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