Subaru Superstore - Service Center

Above and Beyond I am very impressed with the level of customer service at Subaru Superstore of Chandler service department. The entire dealership is very professional I am very impressed with the level of customer service at Subaru Superstore of Chandler service department. The entire dealership is very professional and courteous, the facility is always clean and comfortable and all of the staff are friendly and helpful. Jerry Zack my service advisor is great! He is friendly and most importantly, I can trust him and what he tells me. There is no question that he has his customers best interest in mind. I'll never buy a vehicle or have it serviced anywhere else and this is why: I recently purchased a used Subaru Outback from another dealer. Two months after purchasing this vehicle I started having issues with the AC. This was a major problem being that it is summer in Arizona and the temps are averaging 110°. I brought the car into Subaru of Chandler and they discovered that the freon in my vehicle was contaminated, possibly the dealer I had purchased my Subaru from had used the wrong freon when they had charged it. Subaru of Chandler didn't have the machine necessary to remove the contaminated freon and suggested that I contact the other dealer. I took the issue up with the dealer I bought the car from and was told they couldn't help me, I'd have to take it elsewhere to have the freon replaced but they had no suggestion as to where. When I contacted Subaru of Chandler for any suggestions on where this could be done Jerry told me he would look into it and call me back. Just a little while later I got a call from Curtis the service manager. Curtis was extremely kind and said they would help me. He could have easily referred me elsewhere to have the work done, instead he ordered the machine necessary to fix my AC. I am so thankful for this level of service!!! It really was above and beyond and I will never forget it. The Service department at Subaru Superstore of Chandler is excellent and I can't say enough good things about them!! More

Awesome Parts Service! Last week, I had a MAP sensor go bad on my 2016 STi. After calling around several of my local dealerships here in Colorado, I learned the only spot i Last week, I had a MAP sensor go bad on my 2016 STi. After calling around several of my local dealerships here in Colorado, I learned the only spot in the nation that had these parts available was the main Subaru parts warehouse, I believe in Oregon. So I jumped online and searched for an online Subaru parts store that could help get this part at a reasonable price and as quick as possible. All local dealerships here in Colorado wanted close to 400 bucks and 10+ days for the MAP sensor. With a part as critical as a MAP sensor, that was unacceptable in my situation. I finally found the part on Subaru Superstore of Chandler's website for under 200! (https://parts.subarusuperstore.com/) I then contacted the Chandler store to see about getting that part expedited to me ASAP. The gentleman I spoke to, Brock Bourne, was not only super friendly and knowledgeable to talk with, he went above and beyond to get that part rushed to his store and then rushed it to me. I had the part in hand quicker than I expected, all due to Brock's prompt help. I highly recommend the Subaru Superstore of Chandler and Brock Bourne for getting things done right and as quickly as possible. 5 stars service for sure! =) More

They treat you like royalty. I've had multiple new cars, as have many others. I have never been to a dealership which treats its customers as though they owned the dealership. T I've had multiple new cars, as have many others. I have never been to a dealership which treats its customers as though they owned the dealership. There is no apparent limit to the kindness you are shown here, and it's genuine. They truly go out of their way to ensure that as a Subaru owner you are treated like royalty. This was my fourth visit here for service and their technicians have to be industry leaders as I've never had less than completely superb service. You won't go wrong bringing your car to these folks; a special thank you to Jerry Zack. More

Excellent experience Highly recommend getting assistance from Angela. Her bright warm smile started my day just right, along with assuring my car was taken care of as I wa Highly recommend getting assistance from Angela. Her bright warm smile started my day just right, along with assuring my car was taken care of as I wanted it. She was very friendly, helpful and I am guaranteed to pass the word along about my wonderful experience at Subaru Superstore of Chandler! More

Outstanding Service with Jerry Zack Jerry Zack is my Service Advisor. Jerry always takes outstanding care of all my servicing or any problems I have with my 2017 Subaru Outback. Wh Jerry Zack is my Service Advisor. Jerry always takes outstanding care of all my servicing or any problems I have with my 2017 Subaru Outback. When I make an appointment with Jerry I know that he will take very good care of me and my Outback. Jerry always keeps me informed on the progress of my vehicle, if for some reason they need more time to do the repairs he notifies me in plenty of time so I can rearrange my schedule. A good service department is what I look for when I buy a new car. Your see the salesmen “who was also outstanding and still I still see, (Charlie Webb) to say Hi” when you have your car in for service. But service department you will see for the life time of your car. I would highly recommend Jerry. Thanks Jerry. Chuck Keeler More

Great service! The service department at this store does great work and they are trustworthy. Angela's customer service skills are exemplary. She takes the time to l The service department at this store does great work and they are trustworthy. Angela's customer service skills are exemplary. She takes the time to listen to your concerns and explains what needs to be done. She is very respectful and will go out of her way to help you find the best solution to your vehicle concerns. Trusting someone with your vehicle is no small feat, I am thankful I do not have to worry about this at Subaru Superstore in Chandler. More

Poor Customer Service Culture I bought my Ascent from the best dealer in Arizona, Findlay Subaru in Prescott on May 17th, just in time for the Overland Expo and since the weather w I bought my Ascent from the best dealer in Arizona, Findlay Subaru in Prescott on May 17th, just in time for the Overland Expo and since the weather was great, I had no need for climate control. Well the A/C system was undercharged with refrigerant from the assembly plant. Of course I didn’t find this out until I got down the mountain on Sunday. I called Superstore first thing in the morning on the 20th of May, to get my car in for service. My Crosstrek was still in Prescott and neither the service scheduler, nor the service manager at Superstore would do anything to accommodate my transportation needs at the time. They were rude and acted indifferent to that fact that my brand new car, which was replacing another Subaru, was not working. Sure, I didn’t buy the car from them, but all my numerous, previous services had been completed by them, and I did purchase my XV there. Still, they acted as though it was an exceptional request to have a loaner vehicle while my new car, that should be perfectly functional, gets service. I could wait till June 4th to have the A/C serviced and have a loaner at that time or they offered to drive me halfway home, where I could then call an Uber... So you know what Findlay did, they drove my Crosstrek down from Prescott to Chandler, more than 100 miles away, so I could get home to my wife and infant. I’ve been frustrated by my experiences at Superstore for going on a couple years now. All of this has made it into the few surveys I filled out. Subaru of America, is this representative of your brand? The moral of the story, the drive to Prescott to see the exceptional folks at Findlay Subaru is worth the time/effort/gas. Edit/Update: I was called by the service manager at Superstore, who apologized for the negative experience and offered to demonstrate a better service experience if I would give them another chance. I’m underwhelmed by the empty assurance that somehow the disregard I encountered will be dramatically improved in the future, than in my numerous, previous negative experiences... To be fair, I am always pleased with the quality level of the service they perform. They usually resolve issues the first time, they’ve offered accommodations and appeasements in the past, like when my seat base broke on my Forester, which they replaced for free, and have comped minor labor charges for items on my Crosstrek once the warranty expired. On the other hand, when my Forester was abnormally consuming oil, I was informed I would have to gamble with $2500-$5000, with absolutely zero guarantees that the underlying issue would be resolved. That encounter involved months and years of back and forth, including involving Subaru of America, and in the end, it was left unresolved. I do have to credit the previous service manager with explaining in detail, how I could get screwed if I let them tear down my engine and determine that the premature wear was caused by lack of maintenance and how I could get end up footing the bill. Some consolation that is, I suppose. Helpful hint: changing your own oil, or performing any other maintenance on your own, no matter how well you document it, will screw you if you need warranty service. I’m conflicted. The vindictive part of me never wants to give them another penny, the reasonable part of me however understands that low level, hourly employees are not necessarily representative of the larger corporate culture. Do they perform quality work? Yes. Does their customer service culture suck? Yes. Update/Reply: I live greater than 15 miles away, which is their service shuttle boundary, I’ve been informed of this multiple times. Yes, I demanded to be fit in and accommodated with transportation, and no you can’t schedule on Sunday’s or I would have. My brand new, $46k car was not functioning properly. I have two young children, and access to only one car at the time and no way to get back home. Findlay drove me my car, 120 miles away, Superstore gave me grief, and I sat for 3 hours. The service was greater than 4 hours. You do the math. I originally wrote this review on Google, to which their response was this confrontational and combative dismissal. “Mr. Weigele did not make a service appointment with us but instead called the day of his arrival, demanding we have a loaner car for him when arrived. We provided loaner cars to clients who are to have over 4 hours of work performed on their vehicle and have scheduled a service appointment with us. We certainly try to accommodate "last minute" drop-ins, but we cannot be guaranteed a loaner without a scheduled appointment.” “We offered Mr. Weigele a shuttle ride home to Tempe, which he declined. We had his vehicle serviced and ready the day he arrived.” More

Out of Towner Drove to Phoenix from Texas through some really bad weather. Snow and sleet blowing sideways outside of Santa Fe at the end of May. It was blowing so Drove to Phoenix from Texas through some really bad weather. Snow and sleet blowing sideways outside of Santa Fe at the end of May. It was blowing so hard it cracked my drivers’ side window. I bought a 2018 Outback last July so it was still under warranty. Took my car into Subaru Superstore of Chandler, AZ and Scott Burgstrom and Angela Mattix gave me A+ service to get my window fixed before I drove back. And they were able to get the window covered by my warranty. I love my car, but I love the service I consistently receive from Subaru, now matter where I am. This is the only company who treats their current customers like gold. I’ll ALWAYS buy a Subaru! Great car, better service! More

Good Service Service writer and manager did great job on a prepurchase inspection that they did for my daughter. No scare tactics and very professional. Es Service writer and manager did great job on a prepurchase inspection that they did for my daughter. No scare tactics and very professional. Especially impressed with the manager of this department. Great operation More

As Good As It Gets Absolutely the best Service Department I have ever been to. The staff is the best... Professional, courtious and friendly. Complete respect for the Absolutely the best Service Department I have ever been to. The staff is the best... Professional, courtious and friendly. Complete respect for the customer and very efficient. My Outback came out of the service department looking like it came off the showroom floor. Once again very impressed. It's a pleasure to do business with Chandler Subaru. More