Subaru Superstore - Service Center

Great service! The service department at this store does great work and they are trustworthy. Angela's customer service skills are exemplary. She takes the time to l The service department at this store does great work and they are trustworthy. Angela's customer service skills are exemplary. She takes the time to listen to your concerns and explains what needs to be done. She is very respectful and will go out of her way to help you find the best solution to your vehicle concerns. Trusting someone with your vehicle is no small feat, I am thankful I do not have to worry about this at Subaru Superstore in Chandler. More

Poor Customer Service Culture I bought my Ascent from the best dealer in Arizona, Findlay Subaru in Prescott on May 17th, just in time for the Overland Expo and since the weather w I bought my Ascent from the best dealer in Arizona, Findlay Subaru in Prescott on May 17th, just in time for the Overland Expo and since the weather was great, I had no need for climate control. Well the A/C system was undercharged with refrigerant from the assembly plant. Of course I didn’t find this out until I got down the mountain on Sunday. I called Superstore first thing in the morning on the 20th of May, to get my car in for service. My Crosstrek was still in Prescott and neither the service scheduler, nor the service manager at Superstore would do anything to accommodate my transportation needs at the time. They were rude and acted indifferent to that fact that my brand new car, which was replacing another Subaru, was not working. Sure, I didn’t buy the car from them, but all my numerous, previous services had been completed by them, and I did purchase my XV there. Still, they acted as though it was an exceptional request to have a loaner vehicle while my new car, that should be perfectly functional, gets service. I could wait till June 4th to have the A/C serviced and have a loaner at that time or they offered to drive me halfway home, where I could then call an Uber... So you know what Findlay did, they drove my Crosstrek down from Prescott to Chandler, more than 100 miles away, so I could get home to my wife and infant. I’ve been frustrated by my experiences at Superstore for going on a couple years now. All of this has made it into the few surveys I filled out. Subaru of America, is this representative of your brand? The moral of the story, the drive to Prescott to see the exceptional folks at Findlay Subaru is worth the time/effort/gas. Edit/Update: I was called by the service manager at Superstore, who apologized for the negative experience and offered to demonstrate a better service experience if I would give them another chance. I’m underwhelmed by the empty assurance that somehow the disregard I encountered will be dramatically improved in the future, than in my numerous, previous negative experiences... To be fair, I am always pleased with the quality level of the service they perform. They usually resolve issues the first time, they’ve offered accommodations and appeasements in the past, like when my seat base broke on my Forester, which they replaced for free, and have comped minor labor charges for items on my Crosstrek once the warranty expired. On the other hand, when my Forester was abnormally consuming oil, I was informed I would have to gamble with $2500-$5000, with absolutely zero guarantees that the underlying issue would be resolved. That encounter involved months and years of back and forth, including involving Subaru of America, and in the end, it was left unresolved. I do have to credit the previous service manager with explaining in detail, how I could get screwed if I let them tear down my engine and determine that the premature wear was caused by lack of maintenance and how I could get end up footing the bill. Some consolation that is, I suppose. Helpful hint: changing your own oil, or performing any other maintenance on your own, no matter how well you document it, will screw you if you need warranty service. I’m conflicted. The vindictive part of me never wants to give them another penny, the reasonable part of me however understands that low level, hourly employees are not necessarily representative of the larger corporate culture. Do they perform quality work? Yes. Does their customer service culture suck? Yes. Update/Reply: I live greater than 15 miles away, which is their service shuttle boundary, I’ve been informed of this multiple times. Yes, I demanded to be fit in and accommodated with transportation, and no you can’t schedule on Sunday’s or I would have. My brand new, $46k car was not functioning properly. I have two young children, and access to only one car at the time and no way to get back home. Findlay drove me my car, 120 miles away, Superstore gave me grief, and I sat for 3 hours. The service was greater than 4 hours. You do the math. I originally wrote this review on Google, to which their response was this confrontational and combative dismissal. “Mr. Weigele did not make a service appointment with us but instead called the day of his arrival, demanding we have a loaner car for him when arrived. We provided loaner cars to clients who are to have over 4 hours of work performed on their vehicle and have scheduled a service appointment with us. We certainly try to accommodate "last minute" drop-ins, but we cannot be guaranteed a loaner without a scheduled appointment.” “We offered Mr. Weigele a shuttle ride home to Tempe, which he declined. We had his vehicle serviced and ready the day he arrived.” More

Out of Towner Drove to Phoenix from Texas through some really bad weather. Snow and sleet blowing sideways outside of Santa Fe at the end of May. It was blowing so Drove to Phoenix from Texas through some really bad weather. Snow and sleet blowing sideways outside of Santa Fe at the end of May. It was blowing so hard it cracked my drivers’ side window. I bought a 2018 Outback last July so it was still under warranty. Took my car into Subaru Superstore of Chandler, AZ and Scott Burgstrom and Angela Mattix gave me A+ service to get my window fixed before I drove back. And they were able to get the window covered by my warranty. I love my car, but I love the service I consistently receive from Subaru, now matter where I am. This is the only company who treats their current customers like gold. I’ll ALWAYS buy a Subaru! Great car, better service! More

Good Service Service writer and manager did great job on a prepurchase inspection that they did for my daughter. No scare tactics and very professional. Es Service writer and manager did great job on a prepurchase inspection that they did for my daughter. No scare tactics and very professional. Especially impressed with the manager of this department. Great operation More

As Good As It Gets Absolutely the best Service Department I have ever been to. The staff is the best... Professional, courtious and friendly. Complete respect for the Absolutely the best Service Department I have ever been to. The staff is the best... Professional, courtious and friendly. Complete respect for the customer and very efficient. My Outback came out of the service department looking like it came off the showroom floor. Once again very impressed. It's a pleasure to do business with Chandler Subaru. More

Good things come to those who WAIT Had a small but deep scratch on my new Forester that we noticed when we picked up the vehicle. They said come back the next day and they will buff Had a small but deep scratch on my new Forester that we noticed when we picked up the vehicle. They said come back the next day and they will buff it out. We also noticed a bubble and scratch in the tint on the small front Window. Honestly it took a little longer than I thought it should (my unprofessional opinion) and I was getting a little impatient. BUT, at that time I was not aware that I was not on the service schedule and that they had squeezed me into a very busy Friday schedule. (Now I know and I appreciate that, Thank you) Man, when I saw the great job they did with the scratch I was happy. And the tint of course was like new. So thank you to the Subaru team that worked on my vehicle, Great Job. And I apologize if I was a little impatient with the service advisor, Adam, he is a very patient and laid-back professional. Thanks for squeezing me on the list and thanks for making that scratch disappear and thanks for fixing the tint. See you soon for some darker tint. :) Loving my new Forester and super happy to have a Dealership with employees like that. ( I would like to note that their waiting area is one of the nicest of all the dealerships I have been to. Free water, snacks, soda machine, CP charging tables, TV, Kids area and of course looking at some really nice vehicles in very clean and bright showroom.) More

An amazing service department Darien in the service department went way above and beyond to make this very trying time a wonderful experience. My Impreza Sport was two months past Darien in the service department went way above and beyond to make this very trying time a wonderful experience. My Impreza Sport was two months past its warranty when my air conditioner went out. Considering this is Phoenix, and very similar to living on the surface of the sun, this was a catastrophic event, A new air compressor is a very pricey part, but Darien contacted Subaru and they decided to cover the entire replacement. I didn't have to pay for anything. Darien is a great asset to this dealership. He has made me a life-long customer!! More

Another awesome experience! This was my second purchased Subaru through Ron Lundberg, @ Subaru Superstore of Chandler. I would recommend to any and everyone that is looking to pu This was my second purchased Subaru through Ron Lundberg, @ Subaru Superstore of Chandler. I would recommend to any and everyone that is looking to purchase a Subaru, to go there and see Ron! He makes the process of getting into a Subaru enjoyable and very efficient. I went in initially to get some service to be done on my 2017 Impreza Sport Wagon, and rolled off the lot in a 2019 Premiem WRX! Thank you Subaru Superstore of Chandler and Ron Lundberg for always making me feel welcome, and for taking care of me as a reoccurring customer! More

Recall fix Glen in the service depot. Very helpful and knowledgeable. This store is very clean and well kept up. They cared that we were there. They stayed Glen in the service depot. Very helpful and knowledgeable. This store is very clean and well kept up. They cared that we were there. They stayed with schedule of time given us. More