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Subaru Superstore - Service Center

Chandler, AZ

4.4
245 Reviews

245 Reviews of Subaru Superstore - Service Center

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July 30, 2025

Promised something that can not do lie though teeth incompetent help charge 800 + dollars will not fix there mistake More

by Carnut413 Ray
Workmanship
Recommend Dealer
No
Employees Worked With
Justin frier
Jul 31, 2025 -

Subaru Superstore responded

Hello Mr. Stephany. I understand your frustration but as we spoke yesterday, Subaru does not offer a trailer brake controller for your model. At the time of write up, your advisor went over pricing, and you asked if it came with a trailer brake controller. He informed you that Subaru does not offer it for your model. He then gave you the price and quoted you the time it would take to install the Subaru factory hitch which you approved knowing the brake controller is not available. After the installation, you and I spoke in detail about the situation. You advised me that you wanted the hitch but did not need the wiring since it was not going to meet your needs. This should have been a conversation at the time we advised you that it did not come with a trailer brake controller, the price for the hitch, and the time it would take. In the interest of customer satisfaction, I offered to remove the wiring and credit you for the difference. You opted to retain the wiring and declined my offer. If you would like to speak further, please contact me at 480-268-2470. Robert Bullard - Service Manager.

July 29, 2025

They didn't fix my A/C all the did was replace orings and recharge it. Which didn't last blowing cold at all. Tried several times to have a manager contact me for a refund with no response. More

by J.g.robertson85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin F
Jul 30, 2025 -

Subaru Superstore responded

Hello, we left you a message this morning regarding your concern. Our records show that your air conditioning system had no freon in the system when we inspected it. There were no evident leaks, so we charged the system and added dye to find a leak. After running the vehicle for 10 minutes, we were still not able to determine a leak. We recommended to start with replacing the O-rings which you approved. If the air conditioning concern has returned, we need to bring the vehicle back in to diagnose your concern. Hopefully, we will be able to determine a leak now that the vehicle has been driven more. Please feel free to contact me at 480-268-2470 so we can discuss your concerns. I look forward to hearing from you. Robert Bullard - Service Manager.

July 08, 2025

Good value and prompt service. The waiting area is always comfortable and the coffee and snacks are great. Repairs are thorough. More

by felixpuskaritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Morrision Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2025

Thank you for great customer service, very friendly atmosphere, and very clean customer waiting area. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Lorusso
June 17, 2025

Service advisor was prompt and courteous…. .the check out of the car was excellent since it was after hours when the service department was close. More

by Eagonzalez3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Lorusso
June 17, 2025

Straight up group of people at this Subaru dealership. Staff people are courteous, considerate, knowledgeable, professional, and will go out of their way to assist a customer with whatever difficulties m More

by bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xavier Horvath
June 03, 2025

Our service advisor, Adam Morrison-Vega, always provides excellent customer service. Today, he really went above and beyond. We are leaving for our home state of Oregon, and yesterday all the warning light More

by tom&bev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Morrision Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2025

Darien, our service advisor, always makes sure are car is tended to appropriately. The mechanics are thorough and trustworthy. More

by SewingHikerYogiNana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darien Humbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2025

I was at the dealership for a 12 months 12,000 mile warranty check up. I arrived about 15 minutes early had to wait about 15 minutes before they took the car but I waited in the comfort of my own car s More

by Jmgrogg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Lord
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2025

I’ve always have had excellent service at Subaru Superstore of Chandler. Darien is an outstanding service tech and has always kept me informed of the progress of the work being done on our car. More

by portleakage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darien Humbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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