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Subaru Superstore - Service Center

Chandler, AZ

4.5
253 Reviews
Call Service Center (480) 222-6000

253 Reviews of Subaru Superstore - Service Center

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September 18, 2025

james in service went above and beynd the call to fix and communicate with me some extended warranty issues. More

by mwwconsult
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
james in service
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September 14, 2025

This was my first contact with Chandler Subaru. I was so impressed with service department, Adam. He was responsive, professional and kept me updated. He was able to give me information on my vehi More

by winfield137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Morrision Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 08, 2025

I always get a consistent, quality experience from Chandler Subaru. I use them despite living 45 minutes away! More

by tpenderg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Zack
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 19, 2025

Excellent service. One of the best dealerships that I have ever used. Service Advisor was Kaylee Swinford. More

by Kiheiman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylee Swinford
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August 19, 2025

These guys are the best. Always super helpful and do a fantastic job. Best service I've experienced in a while. More

by BrianFleming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bergstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 18, 2025

Went in for 60K. They did everything correctly, so I didn't have to go back. Even beat the time quoted for the work. More

by Myron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Frier
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August 12, 2025

Adam is a pleasure to work with. I love the fact they are very honest. I have been getting my service there for over 5 years. Most of all I love my Subaru. More

by Sheree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Morrision Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 06, 2025

I'm very pleased with my interactions with Subaru personnel both sales and service. Service diagnosed and fixed a leak of the oil pan gasket in less time than originally estimated. The work was cover More

by Brave Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darien Humbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 30, 2025

Promised something that can not do lie though teeth incompetent help charge 800 + dollars will not fix there mistake More

by Carnut413 Ray
Workmanship
Recommend Dealer
No
Employees Worked With
Justin frier
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Jul 31, 2025 -

Subaru Superstore responded

Hello Mr. Stephany. I understand your frustration but as we spoke yesterday, Subaru does not offer a trailer brake controller for your model. At the time of write up, your advisor went over pricing, and you asked if it came with a trailer brake controller. He informed you that Subaru does not offer it for your model. He then gave you the price and quoted you the time it would take to install the Subaru factory hitch which you approved knowing the brake controller is not available. After the installation, you and I spoke in detail about the situation. You advised me that you wanted the hitch but did not need the wiring since it was not going to meet your needs. This should have been a conversation at the time we advised you that it did not come with a trailer brake controller, the price for the hitch, and the time it would take. In the interest of customer satisfaction, I offered to remove the wiring and credit you for the difference. You opted to retain the wiring and declined my offer. If you would like to speak further, please contact me at 480-268-2470. Robert Bullard - Service Manager.

July 29, 2025

They didn't fix my A/C all the did was replace orings and recharge it. Which didn't last blowing cold at all. Tried several times to have a manager contact me for a refund with no response. More

by J.g.robertson85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin F
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Jul 30, 2025 -

Subaru Superstore responded

Hello, we left you a message this morning regarding your concern. Our records show that your air conditioning system had no freon in the system when we inspected it. There were no evident leaks, so we charged the system and added dye to find a leak. After running the vehicle for 10 minutes, we were still not able to determine a leak. We recommended to start with replacing the O-rings which you approved. If the air conditioning concern has returned, we need to bring the vehicle back in to diagnose your concern. Hopefully, we will be able to determine a leak now that the vehicle has been driven more. Please feel free to contact me at 480-268-2470 so we can discuss your concerns. I look forward to hearing from you. Robert Bullard - Service Manager.

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