Subaru Superstore

Great service great people I didn’t even have to go in and wait long hours. I did everything online. Everything through calls and emails. All I had to do was go into the agency I didn’t even have to go in and wait long hours. I did everything online. Everything through calls and emails. All I had to do was go into the agency and sign papers!! It wasn’t great! I think I was there for not even an hr! More

Extremely positive Great customer service never felt pressured or bullied into making a decision. John was extremely helpful and made us feel at ease during the whole pr Great customer service never felt pressured or bullied into making a decision. John was extremely helpful and made us feel at ease during the whole process. Josh was incredible with his knowledge of the vehicle and all its features More

Darby is AMAZING!!! Darby helped us get out of a bad car deal that we owed way to much on and got us into a brand new Impreza! He took his time, did not pressure us and m Darby helped us get out of a bad car deal that we owed way to much on and got us into a brand new Impreza! He took his time, did not pressure us and made sure that we had all the information to make the best decision possible for our current situation. I really appreciate everything he did and the time he took to really make sure we were taken care of! I would recommend Darby to anyone looking for a car, but the whole team was great from him to the internet sales manager to the finance person we spoke to. Just an over all great experience. More

Best Service I Have Ever Received I have had previous experience with Subaru dealership servicing in Fresno and Oakland, California, and the service I received on 08/24/19 in Chandler I have had previous experience with Subaru dealership servicing in Fresno and Oakland, California, and the service I received on 08/24/19 in Chandler was impeccable compared to the other locations I visited. I was having issues releasing my key from the ignition when parked. The issue was resolved quickly within 2 hrs along with changing a recalled break light and a complimentary wash/clean interiorly and exteriorly. Jerry thoroughly explained the mechanism of the issue and took initiative to make a case about my warranty, since it was only very recently expired--around 6 months and 1000 miles over. I was estimating a huge cost to repairing my car, and being a current full-time student, I was not expecting my day to be made because I anticipated a bill I would pay with loan money haha. But this was not the case. Instead I had a resulting balance of $0. Day made for the week. More

It was an emergency My old car had 172,000 miles and the head gasket had blown or it had a cracked head, I have been going to this dealer ship for maintenance for years. My old car had 172,000 miles and the head gasket had blown or it had a cracked head, I have been going to this dealer ship for maintenance for years. They gave me a new car at a great price to replace my now troubled vehicle. They brought out there invoice to show me what a good deal I was getting and I didn't even ask for it. They went over the accessories with me so I new what I was getting, way more then I needed but it is fun stuff to have now that I have gotten familiar with all the equipment. More

Angela Mattix provides outstanding Customer Service I am a first time Subaru owner (2016 Forester purchased at Subaru Superstore). Angela has been my "primary" contact for service since my purchase, an I am a first time Subaru owner (2016 Forester purchased at Subaru Superstore). Angela has been my "primary" contact for service since my purchase, and all I can say is that she is tremendous when it comes to helping with the servicing of the vehicle. She excels at returning phone calls and keeping you updated on what is happening so that you can plan your day better. She is also very knowledgeable regarding what needs to be repaired or what to look out for so that your service can be more effective. For example, I had an intermittent issue start to show up. I contacted her and she knew exactly what it was and how I could manage it until I was able to take it in for service. She also helps you feel almost "part of the family" as she is able to remember who you are and the history of your vehicle when you call. This is very impressive given the number of vehicles she sees, but she is somehow able to remember you, which frankly is a nice touch. I feel with Angela that I am getting a very honest and fair service experience and that she helps me feel that I am getting the best value out of the service I am paying for, and I really appreciate that. Angela is a 5 star addition to a great service department! More

ALWAYS Great Service! I will forever be a Subaru owner. Subaru Superstore is always so on top of their customer service. Ron makes car buying fun and eventful, while Jerry I will forever be a Subaru owner. Subaru Superstore is always so on top of their customer service. Ron makes car buying fun and eventful, while Jerry makes servicing stress free and easy. I love coming in for servicing because they have the best cookies ever!! More

Great experience We were lucky enough to have Darby find us in the parking lot. He was very informative and supportive through identifying our perfect car, then leadin We were lucky enough to have Darby find us in the parking lot. He was very informative and supportive through identifying our perfect car, then leading us through the buying process. No unnecessary pressure. Great experience. We love our Subaru! More

Great purchasing experience Helped me with every little detail and made sure I was happy with everything about the vehicle. Process was quick. Would purchase again with this deal Helped me with every little detail and made sure I was happy with everything about the vehicle. Process was quick. Would purchase again with this dealership. More