Subaru Superstore

I've bought 6 or 7 Subarus from here over the last 17 years. However, the last three years I have noticed their service department has gotten awful at customer service. First 3 years ago I took my 2014 S years. However, the last three years I have noticed their service department has gotten awful at customer service. First 3 years ago I took my 2014 Subaru crosstrek to be fully checked out as I was driving it from AZ to Nor Cal to give to my daughter. They changed oil and assured me it was fine. I blew the engine up about 70 miles into California. Had to have the car taken to Elk Grove Subaru (great) and spent $10k to get the engine rebuilt. Every service issue I scheduled an appointment for on the app Chandler has no record of it. So then I have the oil changed but have to bring it back for the service issue. I've had the car there 3 times to get the overhead eyesight camera cover looked at. It rattles like crazy. Last time they told me I would have to schedule a separate appointment for that again. I went to a service person to do that, they said they don't know how and I should call. Literally in the service department physically and I have to call. Just today I took it for that issue again. I was planning to wait as I didn't think it was a big deal to assess a plastic cover. They said it would be 3 hours before they would even be able to pull my car in. I was peeved so I left. I called back to their front desk to speak to a manager. Asked to speak to someone who was available. They put me through to a person whos message said they were out of the office for the next week. I love Subarus but I think I'm done buying them as I don't want to drive an hour north to have my car serviced. This place has gone right off a cliff. Don't buy here. Don't get service here. If you do, employ a therapist. More

Griz was our salesman and was very helpful. He told us honestly why the vehicle we chose was the right one for us. Thank you! He told us honestly why the vehicle we chose was the right one for us. Thank you! More

Great experience and great team to work with. Griz is amazing! Would recommend this dealership to anyone in the Phoenix metro area. Griz is amazing! Would recommend this dealership to anyone in the Phoenix metro area. More

Everybody was very professional, and the purchase was done in a very timely manner. it was a true pleasure to purchase a vehicle from this dealership done in a very timely manner. it was a true pleasure to purchase a vehicle from this dealership More

Our experience with David, Brian and everyone at Chandler Subaru was wonderful. It was a no hassle, no pressure and very efficient transaction. you earned our future business! Thank you so much! Subaru was wonderful. It was a no hassle, no pressure and very efficient transaction. you earned our future business! Thank you so much! More

Subaru always do a great job on my auto. I'll keep coming back to this dealership I'll keep coming back to this dealership More

This was a wonderful experience. Everyone at the store was friendly and helpful. Griz is a rock star! Everyone at the store was friendly and helpful. Griz is a rock star! More

Was a easy experience and felt pretty quick. Caitlin, Griz and Darby were helpful and were able to get me the information I needed and answer any questions I had. Thanks very much. Caitlin, Griz and Darby were helpful and were able to get me the information I needed and answer any questions I had. Thanks very much. More

Most pleasant experience we have ever had purchasing a car. Every member of Chandler Subaru Super Store we had contact with was extremely helpful, fun to be around, and eager to please us. We would come b car. Every member of Chandler Subaru Super Store we had contact with was extremely helpful, fun to be around, and eager to please us. We would come back in a heartbeat! More

My car took a long time arrive. I was able to send messages and get updates and support up through the car’s arrival. Griz was easy to work with and straightforward through the buyi I was able to send messages and get updates and support up through the car’s arrival. Griz was easy to work with and straightforward through the buying process so I could get the car I wanted. More