Subaru Superstore

Excellent experience, no pressure, easy process from start to finish. Griz was easy to work with and the Subaru Superstore of Chandler made shopping easy. start to finish. Griz was easy to work with and the Subaru Superstore of Chandler made shopping easy. More

This is my first visit and I am enjoying the welcoming atmosphere. David was very helpful and soo kind in assisting me and my husband with the transaction we were looking for. Darby was also friendly and atmosphere. David was very helpful and soo kind in assisting me and my husband with the transaction we were looking for. Darby was also friendly and kind, explaining all the necessary warranty information. Brandon provided assistance through text as well and I appreciate his help. I particularly enjoyed the guidance from the Italian gentleman on how to navigate our new Crosstrek Wilderness. Can’t wait to come back for all my maintenance. This place is highly recommended 🙏 More

Very professional. The dealer arranged for an Uber for our transportation and assumed the bill. Great! The dealer arranged for an Uber for our transportation and assumed the bill. Great! More

I had spoken to Griz earlier in the day about possibly purchasing a Crosstrek from their store. I didn’t get to the store till after Griz was supposed to be off but he waited for us and stayed with us thr purchasing a Crosstrek from their store. I didn’t get to the store till after Griz was supposed to be off but he waited for us and stayed with us through the whole process! He walked us through everything and was super transparent about everything! Very nice guy and we enjoyed working with him! More

David "Griz" Griffin was fantastic he was very informative and answered all our questions. There was no pressure to buy. We test drove the new Forester and fell in love with it. The facility is ve informative and answered all our questions. There was no pressure to buy. We test drove the new Forester and fell in love with it. The facility is very clean and comfortable and even provided snacks and drinks. Thank you for everything it was a great experience. More

David "Griz" Griffin was a pleasure to work with. I test drove two different vehicles on two seperate days. I felt no pressure to decide on either vehicle. He let me think it over for a couple days b I test drove two different vehicles on two seperate days. I felt no pressure to decide on either vehicle. He let me think it over for a couple days before I made a decision. It took me two days to decide. Purchased an Outback. David work with me on pricing, mostly via email to get me a deal I felt comfortable with. I would highly recommend working with David and Subaru Superstore of Chandler. More

This dealership always has great service and quality work. The waiting area is always nice with comfortable seating and free water etc. work. The waiting area is always nice with comfortable seating and free water etc. More

Very professional and knowledgeable salesperson ( David"Griz" Griffen) Not pleased with the dealership unwilling to take my personal check. I have bought cars for years to include a recent purchas David"Griz" Griffen) Not pleased with the dealership unwilling to take my personal check. I have bought cars for years to include a recent purchase of a Toyota 4 runner. I have a great credit score and full time emplacement. They required me to wire money prior to getting the car. There should be a mutual agreement and commitment. I did not feel the dealership did their part. More

Scott was great! From reserving the car online, through delivery, everything was smooth, efficient, and transparent. A real pleasure to do business here. From reserving the car online, through delivery, everything was smooth, efficient, and transparent. A real pleasure to do business here. More

I've bought 6 or 7 Subarus from here over the last 17 years. However, the last three years I have noticed their service department has gotten awful at customer service. First 3 years ago I took my 2014 S years. However, the last three years I have noticed their service department has gotten awful at customer service. First 3 years ago I took my 2014 Subaru crosstrek to be fully checked out as I was driving it from AZ to Nor Cal to give to my daughter. They changed oil and assured me it was fine. I blew the engine up about 70 miles into California. Had to have the car taken to Elk Grove Subaru (great) and spent $10k to get the engine rebuilt. Every service issue I scheduled an appointment for on the app Chandler has no record of it. So then I have the oil changed but have to bring it back for the service issue. I've had the car there 3 times to get the overhead eyesight camera cover looked at. It rattles like crazy. Last time they told me I would have to schedule a separate appointment for that again. I went to a service person to do that, they said they don't know how and I should call. Literally in the service department physically and I have to call. Just today I took it for that issue again. I was planning to wait as I didn't think it was a big deal to assess a plastic cover. They said it would be 3 hours before they would even be able to pull my car in. I was peeved so I left. I called back to their front desk to speak to a manager. Asked to speak to someone who was available. They put me through to a person whos message said they were out of the office for the next week. I love Subarus but I think I'm done buying them as I don't want to drive an hour north to have my car serviced. This place has gone right off a cliff. Don't buy here. Don't get service here. If you do, employ a therapist. More