Subaru Superstore

This was the easiest, most positive car buying experience I have ever had. I found a very specific used vehicle on the lot via the Internet. I knew exactly what I was willing to pay before I got there. I I have ever had. I found a very specific used vehicle on the lot via the Internet. I knew exactly what I was willing to pay before I got there. I called ahead before driving to the dealership to see if the vehicle was still available. The vehicle was ready for a test drive before I arrived. There was no haggle over the price even though they did come down significantly from where they started. It was almost as though the salesman was acting as my agent in getting the price where I wanted it. The department has an overall low-key atmosphere where I felt comfortable rather than feeling the need to hide as some dealerships. More

First, I could sense every Chandler Subaru Superstore Sales Associate and Sales manager that I met were all very respectful and friendly*. I went to six other dealerships in two days and they rushed thro Sales Associate and Sales manager that I met were all very respectful and friendly*. I went to six other dealerships in two days and they rushed through showing the car, they didn't make eye contact, and proved that they cared very little. Subaru was very honest and straight forward, I didn't find difficulty trusting them as I did with other dealerships. Overall, I rate a 10 out of 10 for great customer service! I am happy to drive a Subaru. More

Had my 07' Legacy serviced here since it was the closest subaru dealership to my place. The staff was helpful and friendly. The place had free fresh coffee dispensing machine and a variety of snacks includi subaru dealership to my place. The staff was helpful and friendly. The place had free fresh coffee dispensing machine and a variety of snacks including fruits. All trash cans to my amazement were automated! Never had I've seen one before. The restrooms were clean, actually the whole place was clean. They have 2 Desktop computers with DSL Hi-speed internet that I used while waiting for my car's maintenance to get done. PLus They have a photocopy/fax machine that you could use for free! It was by far the best waiting place I've been to. I recommend this dealership to have their cars serviced. They are really honest! More

We just purchased a 2010 Subaru Outback wih only 7800 miles from the Subaru Superstore. I really liked he fact Gus didn't pressure us to buy the car when we decided to sleep on it before making a decison miles from the Subaru Superstore. I really liked he fact Gus didn't pressure us to buy the car when we decided to sleep on it before making a decison.. He provided his cell phone number and was readily available to answer any qustions we had. When we did decide to buy, the transaction was effecient and Gus took the time to go over every detail of the car. The fiance department also was able to provide a lower interest rate than we were quoted by our bank and we had a very positive experience from start to finish. By far, the best experience that we've ever had with any car dealership. More

The cost for changing the spark plugs was horrible. $54.96 parts and $90 labor. I was appalled. The other cost was reasonable but still higher than other places for an oil change which was $32.95. I lo $54.96 parts and $90 labor. I was appalled. The other cost was reasonable but still higher than other places for an oil change which was $32.95. I love my Subaru but the dealerships cost is way above the adverage price. No wonder people go elsewhere for service. Besides the cost I love that dealership. But the cost is too high and with the economy the way it is "why should anyone pay that much extra for dealership service?" More

Mike and Kristi were very friendly. My service coupons were accepted and applied to my bill. The service department is very knowledgable about Subarus. Free would be a nice price, but nothing is free- s were accepted and applied to my bill. The service department is very knowledgable about Subarus. Free would be a nice price, but nothing is free- so the fees are reasonable. Mike is a great addition to the Chandler Superstore. More

Very prompt thorough service. We were given a nice loaner car to use while the work was being done. The car was cleaned inside and out before being returned to us. All the repairs done were thorough loaner car to use while the work was being done. The car was cleaned inside and out before being returned to us. All the repairs done were thoroughly explained to us. A discount was also applied to the final price. More

I had a great experience with Suburu Superstore! Brent Gunderson, who works with the internet/fleet quickly replied to an email request for a price quote on a Suburu Forester, followed by a phone call. H Gunderson, who works with the internet/fleet quickly replied to an email request for a price quote on a Suburu Forester, followed by a phone call. He set up a time to meet me according to my schedule and was very patient throughout the whole experience. He was definitely knowledgeable about the Suburu product and willing to show me different options. He was not pushy at all and even was able to make it an easy buying experience. Financing took a bit of time, but I don't know if that was because there were several people buying that day as well. More

As always, great service, friendly staff, great waiting area. I never imagined having such a nice experience with a dealer from sales to service. I like looking around the showroom at accessories and other area. I never imagined having such a nice experience with a dealer from sales to service. I like looking around the showroom at accessories and other subarus. This is a great dealership and product that I would recomend to anyone. More

I was interested in purchasing a 2011 WRX and saw one posted on the dealership web site. The posting was quite detailed and showed the actual car offered for sale - not just stock photos. I made an app posted on the dealership web site. The posting was quite detailed and showed the actual car offered for sale - not just stock photos. I made an appointment to visit the dealership and met with Laurence Bautista in sales. Laurence was very knowledgable and pleasant to work with throughout the car selection and purchase process. He presented several different cars for my consideration besides the one that I came to see. I was able to test drive three different cars for comparison. Laurence was never pushy but offered accurate information on the cars as well as his personal preferences which helped me make a more informed decision about my purchase. A few days later, I made a purchase price offer that was accepted and financing was arranged with the dealership finance department. Throughout the whole process I felt that I was treated respectfully, honestly and with the hope that I would be a satisfied customer. I mentioned the dealership's excellent web site - it just happened to be the source of a little confusion. On the day I purchased the car, it was outfitted with an $800.00 trim package that it did not have when it was photographed for the web page or when I first saw it two days earlier. The confusion may have been avoided if the web page posting on the car had included a list of the dealer-installed options. More