Subaru Superstore

Driver’s side mirror did not function properly when the car was delivered to us. Dealership should have checked out the mirror before delivery. Now I have to spend my time to bring the car in to have the m car was delivered to us. Dealership should have checked out the mirror before delivery. Now I have to spend my time to bring the car in to have the mirror fixed. More

This was our first time buying a Subaru. Service was great and Darby was amazing. We ordered our 2024 Subaru so we had to wait a few months for it. Darby was readily available and kept us in Service was great and Darby was amazing. We ordered our 2024 Subaru so we had to wait a few months for it. Darby was readily available and kept us informed about the status of our Subaru during the entire process. More

Darby made purchasing a new vehicle easy and seamless. He was knowledgeable and just made the whole experience easy He was knowledgeable and just made the whole experience easy More

2nd car we have purchased from Dave! Great experience! Always treated with total respect. Thank you Great experience! Always treated with total respect. Thank you More

Easy car buying experience. David "Griz" was responsive, patient and kept us up to date on the status of our vehicle. Would buy from Griz again. Mark in finance was nice to w David "Griz" was responsive, patient and kept us up to date on the status of our vehicle. Would buy from Griz again. Mark in finance was nice to work with as well. More

Jorge Diaz was very helpful answered every question. Went out of his way to help us out we really are grateful. Went out of his way to help us out we really are grateful. More

This was my first ever experience buying a car, and I was lucky to have Darby in my corner — he's honest, intelligent, and very easy to talk to. Great experience. lucky to have Darby in my corner — he's honest, intelligent, and very easy to talk to. Great experience. More

By far the best experience purchasing a new vehicle, so far, despite vehicle being a special order and having to wait 2mo for it to arrive. David had every detail of the process communicated, most things w far, despite vehicle being a special order and having to wait 2mo for it to arrive. David had every detail of the process communicated, most things were agreed on by email/text, in advance, and done prior to visit. More

Griz was great! He answered all our questions and helped us make an informed decision about the best car for us. He answered all our questions and helped us make an informed decision about the best car for us. More

The only reason that I gave any stars was because the salesman that we had an appointment with (Dan) is a decent guy. The reason why the other 3 stars were not rewarded is because of a policy that the de salesman that we had an appointment with (Dan) is a decent guy. The reason why the other 3 stars were not rewarded is because of a policy that the dealership has. That policy is that a pre-owned car will not be held for a customer to test drive even, if the customer has driven from out-of-town (Tucson) with an appointment to see and test drive the car. When we arrived to meet with the salesman to test drive the car, we were told that another customer, who had come 5 minutes before we arrived, was out for a test drive with another salesman. Our salesman made it clear that the company will not allow a salesman to "reserve" a pre-owned vehicle and that we would have to wait to see if the other customer ended up purchasing the car, which is what ended up happening. If this is indeed the company's policy, then all customers should be informed about it before they do something like we did, which involved taking the time to drive from Tucson to find out that we were 5 minutes late. I wish Dan well, but find the company's policy on this matter to be unacceptable and unnecessary. Lastly, I would comment that my family was in the car business for 60 years and didn't have a policy like this. Thanks for the opportunity to comment. More