Subaru Superstore

The cost for changing the spark plugs was horrible. $54.96 parts and $90 labor. I was appalled. The other cost was reasonable but still higher than other places for an oil change which was $32.95. I lo $54.96 parts and $90 labor. I was appalled. The other cost was reasonable but still higher than other places for an oil change which was $32.95. I love my Subaru but the dealerships cost is way above the adverage price. No wonder people go elsewhere for service. Besides the cost I love that dealership. But the cost is too high and with the economy the way it is "why should anyone pay that much extra for dealership service?" More

Mike and Kristi were very friendly. My service coupons were accepted and applied to my bill. The service department is very knowledgable about Subarus. Free would be a nice price, but nothing is free- s were accepted and applied to my bill. The service department is very knowledgable about Subarus. Free would be a nice price, but nothing is free- so the fees are reasonable. Mike is a great addition to the Chandler Superstore. More

Very prompt thorough service. We were given a nice loaner car to use while the work was being done. The car was cleaned inside and out before being returned to us. All the repairs done were thorough loaner car to use while the work was being done. The car was cleaned inside and out before being returned to us. All the repairs done were thoroughly explained to us. A discount was also applied to the final price. More

I had a great experience with Suburu Superstore! Brent Gunderson, who works with the internet/fleet quickly replied to an email request for a price quote on a Suburu Forester, followed by a phone call. H Gunderson, who works with the internet/fleet quickly replied to an email request for a price quote on a Suburu Forester, followed by a phone call. He set up a time to meet me according to my schedule and was very patient throughout the whole experience. He was definitely knowledgeable about the Suburu product and willing to show me different options. He was not pushy at all and even was able to make it an easy buying experience. Financing took a bit of time, but I don't know if that was because there were several people buying that day as well. More

As always, great service, friendly staff, great waiting area. I never imagined having such a nice experience with a dealer from sales to service. I like looking around the showroom at accessories and other area. I never imagined having such a nice experience with a dealer from sales to service. I like looking around the showroom at accessories and other subarus. This is a great dealership and product that I would recomend to anyone. More

I was interested in purchasing a 2011 WRX and saw one posted on the dealership web site. The posting was quite detailed and showed the actual car offered for sale - not just stock photos. I made an app posted on the dealership web site. The posting was quite detailed and showed the actual car offered for sale - not just stock photos. I made an appointment to visit the dealership and met with Laurence Bautista in sales. Laurence was very knowledgable and pleasant to work with throughout the car selection and purchase process. He presented several different cars for my consideration besides the one that I came to see. I was able to test drive three different cars for comparison. Laurence was never pushy but offered accurate information on the cars as well as his personal preferences which helped me make a more informed decision about my purchase. A few days later, I made a purchase price offer that was accepted and financing was arranged with the dealership finance department. Throughout the whole process I felt that I was treated respectfully, honestly and with the hope that I would be a satisfied customer. I mentioned the dealership's excellent web site - it just happened to be the source of a little confusion. On the day I purchased the car, it was outfitted with an $800.00 trim package that it did not have when it was photographed for the web page or when I first saw it two days earlier. The confusion may have been avoided if the web page posting on the car had included a list of the dealer-installed options. More

Called for a service appointment on Monday. Service department uses caller ID so I didn't have to give my name or description of my car. It was already on her screen. She knew I needed a periodic ser department uses caller ID so I didn't have to give my name or description of my car. It was already on her screen. She knew I needed a periodic service. I kept the appointment. The shop was ready for my car. I sat in comfort and read while the work was being done. In about an hour I was on the road again in my newly-serviced and newly-washed Subaru. Great overall experience. More

The dealership is physically attractive, clean, and a pleasant place to wait while service is done. However, the primary reason I continue to go back is because Kristi Moore is both friendly and knowled pleasant place to wait while service is done. However, the primary reason I continue to go back is because Kristi Moore is both friendly and knowledgeable and I get great service at a good price. I feel confident that the work is competently done...plus I love the free car wash! More

I went in to shop for a new Forester or an Outback. The prices were a little higher than expected so I looked at some used vechiles. I was able to test drive a used Outback but the price was still a bit o prices were a little higher than expected so I looked at some used vechiles. I was able to test drive a used Outback but the price was still a bit over our budget. While there I happen to notice a hatchback 2010 Impreza in the showroom. I really liked it. Charles did not pressure me to make a decision but answered all my questions. I left and test drove another make of car but could not get that Impreza off my mind. We called Charles back and asked if we could come back so I could test drive that car. He got the car outside the showroom and was ready for us by the time we got there. Again I felt no pressure and everyone was very nice. They went through many options so that I could prehaps work out getting the Impreza. I left without buying at that time. However, I called the next morning and said I would be there in the afternooon and they held that car for me. I did end up buying it and am very happy in my new car. More

Best experience I have had purchasing a car: the price was settled in advance; there were absolutely no surprises in either the price or financing; not a single "run it past the manager" moment. I felt I was settled in advance; there were absolutely no surprises in either the price or financing; not a single "run it past the manager" moment. I felt I was dealing with honest people. Laurence Bautista was very informative but not pushy. I got the car I wanted for a good price, with no hassle. A first for me. More