Subaru Superstore

Our car buying experience was exceptional. George was honest,friendly,patient,kind and went above and beyond. John was friendly and funny. We appreciate that you gave us time and patience and never felt honest,friendly,patient,kind and went above and beyond. John was friendly and funny. We appreciate that you gave us time and patience and never felt pressured during our buying experience. Our financing experience was exemplry and appreciate that all our questions were answered. We also applaud that the owner took the time to greet and acknowledge us. We would absolutely recommend your dealership to all our friends and family. More

Over all everything went fast....Great saleman Tom, nice that they had water or coffee and a few treats to eat... need a popcorn machine (ha ha ) LOVE our car...and have told everyone about our day there a that they had water or coffee and a few treats to eat... need a popcorn machine (ha ha ) LOVE our car...and have told everyone about our day there at Subaru...would buy another Subaru, if we could afford one. More

This is far, the best service I've ever received/encountered. I've surely dealt with my share of Dealership's and their Service departments over the past 35 years of driving. There are many received/encountered. I've surely dealt with my share of Dealership's and their Service departments over the past 35 years of driving. There are many words for this Gentleman's cordial and expert customer service, the first one that comes to mind, of the all around experience and atmosphere, that I ran across that day...."Fantastic"....I was so impressed. I regret not owning/dealing with Subaru before this! I look forward in my continued tenure and now knowing that it is true, not just an urban myth, there are businesses, as your's, that strive to the idea of "REAL" customer service. Thank you for making a very worry less day Mike! I'm happy to drive a hour both ways for the satisfaction and ease I'll deal with the minute I walk in the door.... Very sincerely, Reid Allen P.S. Please inform Mike what a pleasure it was to deal with such a gentleman! He did not only have the time to inform me of the work to be preformed but also the time I needed for "down to earth" understanding in layman's terms for me. A very jovial man I must admit too! I'm really, so grateful for finding your location to buy my new Subaru but now to know that the salesman was indeed correct the great service I'd have with its purchase! I certainly will recommend your Dealership to all my Family and friends alike. More

This dealership is awesome. Very clean,, professional and friendly. This is the 2nd care purchased from this dealership and the third Subaru Forester for our household. They service department is relia and friendly. This is the 2nd care purchased from this dealership and the third Subaru Forester for our household. They service department is reliable, friendly and professional. We always experience greatness when we use this delearship. More

This dealership was absolutely fantastic. I work with the military overseas and and not home in the states for a very long time when on leave. While I was overseas, I was able to contact Gus the interne the military overseas and and not home in the states for a very long time when on leave. While I was overseas, I was able to contact Gus the internet sales manager directly and speak to him via email. This outstanding employee was able to fulfill the needs and desires for the EXACT car I wanted. I mean, I got a very rare make of the Subaru WRX with Nav System, and a few other items that makes my car a very rare 'design' if you will. Not only did Gus help me out on such a level that I seriously cannot even describe, the Subaru Supercenter OWNER contacted me directly to make sure the sale was proceeding in the manner that I wanted. As for price, I honestly went through about 8 different dealers in a matter of a week and only kept this one for its impeccable customer service. Buying a car from them is truly the beginning. It really seems like you're not even buying a car from them, it seems like you are making this purchase because its either a desire or a necessity for your personal life and in doing so, they invite you into their family and home. You become a member of the Subaru family and when you are to work overseas for extended amounts of time, being given this type of service, it really brings tears to your eyes for how amazingly helpful and responsive they are, no matter your situation. They are willing to help and provide. I honestly looked at Acura(TSX), Audi(S6), Chevrolet(Camaro), and the Ford(Mustang) dealerships. Not ONE of them was as accommodating as Subaru SuperCenter, and DEFINITELY not as helpful. To only recommend this store is an understatement. So please, if customer service is what you want, you've come to the right place. If price is also what you want, you've come to the right place. But most of all, if you want to feel WELCOMED, not hounded...well you've come to the right place. More

This is why I prefer to shop family-owned businesses! We had specific needs for a used car for our son, and Subaru Superstore found three options that fit our budget. The process was quick and easy and they had specific needs for a used car for our son, and Subaru Superstore found three options that fit our budget. The process was quick and easy and they answered all of our questions! They helped us with all of the paperwork and I appreciated the fact that the service manager, Gil, took time to talk with our son about taking care of his car and making sure it was in good running condition. John, our sales associate, was friendly and enthusiastic. Les in finance answered all of our questions. I cannot say enough about Subaru Superstore of Chandler. LOVE 'EM! More

This is our 3rd Subaru. For my lifestyle of having (have to be there!) to get to work on snowy stormy mornings or taking kids to a rugby game - this is the perfect vehicle. Day off and the chance to go ski to be there!) to get to work on snowy stormy mornings or taking kids to a rugby game - this is the perfect vehicle. Day off and the chance to go ski.. the patrol folks just smile and wave us on by while everyone else has to stop and put chains on. Cross country Summer trip to Grandma's...dog, bike, more stuff into the back! I spend a lot of time in my Subaru.. and I am lucky to be able to drive such a fun beautiful car. My husband does an incredible job of researching auto purchases. He worked with several dealers over the phone and by e-mail and Gus was by far the most professional, courteous, and kind. On Dec. 31 (note the date) Gus made the pick up of our new Subaru Forester a joyous and informative event for my husband, my 16 year old son, and myself. I drove home to Flagstaff feeling very lucky. Thank you Gus! More

If you take into consideration that we, my wife, son and I purchased a total of four new cars and two used ones from Bud Thurston dealerships in the past 11 years, we wouldn't be rating your business great, I purchased a total of four new cars and two used ones from Bud Thurston dealerships in the past 11 years, we wouldn't be rating your business great, we just wouldn't be doing business with you anymore. Kristi is an outstanding service advisor and a pleasure to work with. She even offered to service my Acura although I do believe that Todd Goldhammer would miss my periodic service visits. Keep up the excellent work and we will continue to purchase automobiles and have them serviced from you. More

I'm from Utah where we tend to get a fair amount of snow. After my wife had totaled her front-wheel drive Honda Accord by sliding into a truck during a big winter storm, I knew we needed the safety of an all After my wife had totaled her front-wheel drive Honda Accord by sliding into a truck during a big winter storm, I knew we needed the safety of an all-wheel drive Subaru. I looked around my area to find something nice, but there was nothing that great in the price range we had in mind. After scouring the internet I found a 2008 Legacy at the Subaru Superstore in Chandler. I emailed them inquiring about the car and I received a very prompt and detailed email in return from Gus Kostopulos. I wanted to know more, so I gave Gus a call and he had it going on. Not only did he tell me all about the history of the vehicle, he walked out to the car, while on the phone, and described the condition of everything on the exterior and interior. He was super detailed and that helped immensely as I was 600 miles away. When I decided that I wanted the car, Gus came and personally picked me up from the airport and brought me to the dealership. Once there, I was totally impressed by the beautiful building and the super friendly staff. Everyone came up and shook my hand and made me feel welcome. The paperwork was simple and Les in Finance was awesome to deal with. The car itself was even better than Gus had described and it was detailed thoroughly before I picked it up. It's hard to find a salesperson you can trust when buying a car, but Gus nailed it. I plan on going back to him when I need to purchase another car in the future. If you're in Phoenix and need a car, go to Gus and he'll take care of you. The only downer about the whole situation is that they're in a different state because I would go there for all my service needs as well. More

Mike is the reason I am there. He is very good at what he does. Also everyone I have met have been very helpful and friendly. I would recommend your dealership to anyone. Keep up the good work and THA he does. Also everyone I have met have been very helpful and friendly. I would recommend your dealership to anyone. Keep up the good work and THANK YOU. This was my first time there and the dealership looks very sharp. More