Subaru Superstore

First visit to Subaru Superstore/Chandler and I am adding my name to the list of A+++ reviewers on this website. My 2006 Baja is no longer in production and I am very scepticle to take my Baja to just anyone my name to the list of A+++ reviewers on this website. My 2006 Baja is no longer in production and I am very scepticle to take my Baja to just anyone. My introduction to this dealer/servcice center was through a business card placed on my Baja about a year ago, summer 2010. The name on the card wah John Dye and he wrote a personal note on the back, thanking beveragesmy for being the smart owner of a safe car and being loyal (I have my loyalty stickers on my tailgate!). And he invited me to stop in his dealership and say hello. Needing my 90K service, I ponderd where to take my baby since my origional dealer/service had relocated way to far away. Hmm, the business card of John Dye was still in my console tray, looking up at me silently hollering, Me, ME, Me! Yup, I kept that card all this while. Ok. I made my appointment with a very pleasant scheduler and yesterday I ws greeted by Mike Harris, service, to write up my needs. Holy somke, Mike was a service guy at my former dealer/service place! I was feeling quite at home. I brought my folder of service receipts, so he may review my history and see exactly what was needed in my 90K. We agreed on his recommendations and work began. Mike took me into the dealership wait area and I ws very impressed with all the accomodations. Free wi-fi, hard drive computers, printer, food-not snacks-5TVs, a play room for kids, and of course, beautiful new Subi's to look over! I took this opperunity to show Mike my business card and asked if John were working this day. Well, Mike introduced me to John! I showed John my card and he about fell over! Not because I actually came in, but the card he had placed on my car he had numbered as #1 in a circle..his way of monitoring the cards he passed out and what returned to the dealer. We had quite a visit. What a really nice guy! He was so happy that I kept that card, came in for service, sought him out to 'say hello'. He itroduced me to Mark Suttles, Sales Mgr, and we all had a good visit. I was also given the card of Richard Cvijanovich, Owner and Gen.Mgr. Well, 90K was complete and Mike found me to review work and everything was perfect and price was in line with his quote-which I appreciate! To be sure, I will be returning to Mike and John for my service on my Baja. A great, great experience. More

I am very impressed with the integrity and competence of this dealership. Everyone was extremely helpful and genuine. Gus, the salesman was particularly great. He responded to my e-mail inquiry within an this dealership. Everyone was extremely helpful and genuine. Gus, the salesman was particularly great. He responded to my e-mail inquiry within an hour! I have waited for days at other dealerships in the past. Even though my sale wasn't a high dollar sale, he treated me like I was buying a brand new car. He was fair when it came to trade-in and purchase prices. I didn't even need to haggle; the amounts were THAT good. It is less than 24 hours since my sale, and have already received thank you messages from both Gus and his boss. I don't feel like once the sale is finished, they are done with me. The support for future questions or issues is clearly available. I love the "new" car and it fits my needs perfectly. Oh, by the way....I found the cup holders and have finished reading the owner's manual. I'm ready for my first road trip! More

Minor work performed; difficult to evaluate quality, but it appears that what I requested was done. Price seems to be in line with that of other shops. I was especially pleased that the work requested was it appears that what I requested was done. Price seems to be in line with that of other shops. I was especially pleased that the work requested was performed without any attempts to "upsell" other services, particularly those not required by factory service schedule. This factor alone makes it more likely that I will return to your shop than the indie shop I've been using lately. More

Your team jumped through hoops to get the tow hitch attached the same day we bought our car so we could leave town asap. We first started working with Charlie Webb in January 2011 but then put our purc attached the same day we bought our car so we could leave town asap. We first started working with Charlie Webb in January 2011 but then put our purchase on hold. Charlie continued to stay in touch with us but did not pressure us. When we were ready to buy Charlie helped us get the deal done in 24 hours. More

I live over 200 miles away, and it's still worth the time and effort to have my car serviced at your dealership. I get outstanding personal service, and I am happy to recommend you to anyone. I'll be comin and effort to have my car serviced at your dealership. I get outstanding personal service, and I am happy to recommend you to anyone. I'll be coming back when I need your help again. Many thanks! More

Definitely the best car buying experience I've ever had. I live in Colorado and my 2006 WRX Wagon was totaled. I knew I wanted a newer WRX but there was literally nothing in Colorado that matched my search I live in Colorado and my 2006 WRX Wagon was totaled. I knew I wanted a newer WRX but there was literally nothing in Colorado that matched my search - apparently the disaster in Japan killed stock everywhere. Anyway, the closest (and only) model that matched my search was near Phoenix at the Subaru Superstore. I arranged for purchase of the vehicle over the phone and via fax. Gus was very to the point, knew exactly what to do, and it was pretty painless. He also picked me up at the airport and drove me to the dealership to close the deal and pick up the car. They even stayed open late to make sure we had enough time given our tight flight schedule. No complaints at all - I doubt you could find a better dealership or salesperson. The rest of the staff was top notch as well. More

I have been so happy with every experience I've had at the Subaru Superstore in Chandler, AZ. Yesterday was no exception. I was greeted with a warm, genuine smile in prompt fashion. I enjoyed a fresh appl the Subaru Superstore in Chandler, AZ. Yesterday was no exception. I was greeted with a warm, genuine smile in prompt fashion. I enjoyed a fresh apple and a great cup of coffee while my car was taken care of. Kristi checked for recalls, took care of the paperwork, had my dusty car cleaned, the floors vacuumed, the tires rotated, the oil changed, and the whole of it generally checked over in record time. I was able to get some work done and catch up on the news in the meantime. It was a perfect experience! More

I brought my 2002 Subaru Legacy sedan in for maintenance on June 13, 2011. Service manager Mike Harris seemed nice enough, and informed me he would take my vehicle through a complimentary 27 point inspecti on June 13, 2011. Service manager Mike Harris seemed nice enough, and informed me he would take my vehicle through a complimentary 27 point inspection, among other things, to assess the needs of my vehicle. Whichever technician working on my vehicle missed the following items in this inspection: 1. Windshield washer spray on right side of windshield not operating--however, according to this inspection, it was rated "inspection result--ok" 2. Interior lighting on dashboard not working for mileage readout--however, according to this inspection, it, too, was rated "inspection result--ok" 3. Back-up lights for engaging in reverse gear does not work...I mentioned this to Mike Harris, who assured me they work. Wrong! It was missed both in this inspection and upon a request to exam this ongoing problem, to include a possible solution to remedy this problem. Mike also misquoted the cost of my repairs, citing "he forgot" to add in approximately $500.00 additional dollars to the cost of these repairs. Mike blamed his computer for failing to call me as scheduled with updates on costs and estimated time of completion. Perhaps if he knew he was having computer issues, he should have: A. Used a different computer or B. Made a note to contact persons through cell phone appointments/alarms. All in all, while I appreciate my vehicle, I was not at all impressed with Mike's work ethic and the inspection provided by his technicians. This makes me question what was actually done RIGHT on my Subaru, and what I actually paid for. So, NOW I have to schedule yet another appointment less than one month after this inspection to repair these aforementioned items, as opposed to your service department making it right the first time. And, of course, I will NOT be dealing with Mike Harris...he had every opportunity to make this a pleasant and professional experience with Subaru of Chandler, and failed. More

It's always a pleasure to work with Kristi. The complamentry car wash is always very much appreciated. The sales force is always helpfull rather than pushey... complamentry car wash is always very much appreciated. The sales force is always helpfull rather than pushey... More

Gus was great. He worked out a superb deal on the right car for our family. Everything he promised was delivered in a low pressure, exceedingly friendly and informative atmosphere. For the first time in car for our family. Everything he promised was delivered in a low pressure, exceedingly friendly and informative atmosphere. For the first time in my 25 year experience of buying vehicles, purchasing a new automobile was easy and came without any hitches whatsoever. Gus and the entire group we worked with were wonderful. I highly recommend Gus and the dealership. More