Subaru Superstore

Caitlin Humphrey is an excellent knowledgeable Sales Representative that took time to go over all details of the purchase and characteristics of the Outback Representative that took time to go over all details of the purchase and characteristics of the Outback More

Griz and Scott made the sale easy and straightforward. Both were amazing at responding aptly. While providing all the info I needed. Both were amazing at responding aptly. While providing all the info I needed. More

The reason for the service was a cargo tray installation. I was greeted quickly and escorted to the lounge area. I was just getting comfortable when I was informed that my Forester was ready to go. In the sh I was greeted quickly and escorted to the lounge area. I was just getting comfortable when I was informed that my Forester was ready to go. In the short amount of time, the installation was complete and a 27 point inspection was also done. I was impressed with the friendly service and glad that I made the choice to purchase my Forester at the Subaru Superstore in Chandler. More

Eddy was great and very up front with all aspects of this sale! They all seemed kind and honest there. sale! They all seemed kind and honest there. More

My service time was going to take longer than expected. The service writer quickly supplied me with a courtesy vehicle and the service time actually was less than expected. I always take my 2016 Forester t The service writer quickly supplied me with a courtesy vehicle and the service time actually was less than expected. I always take my 2016 Forester to the Subaru Superstore for maintenance as I trust their work and professionalism. More

I loved the staff, except the financing manager. ‘I came in with a loan from my bank and their financing manager insisted I run my credit and request another loan. Absolute hogwash on his part and lo ‘I came in with a loan from my bank and their financing manager insisted I run my credit and request another loan. Absolute hogwash on his part and lowered my credit score by 56 points. Thanks *eyeroll* However the service staff and my sales person Caitlin Humphrey were absolutely incredible people and I love their effort and friendliness. More

This was my first new car in a long time, so I had a lot of questions which David patiently answered as he helped me select and order the perfect vehicle for me. When my blue Forester arrived earlier than e of questions which David patiently answered as he helped me select and order the perfect vehicle for me. When my blue Forester arrived earlier than expected David went above and beyond to thoroughly explain all the features to help me feel confident and comfortable to drive my beautiful new car. More

This was the best car buying experience I've ever had. Everyone was friendly and helpful without being pushy. I will definitely purchase from here again. Everyone was friendly and helpful without being pushy. I will definitely purchase from here again. More

STAY AWAY! If I could leave 0 stars I would. I went into the Subaru dealership after my personal mechanic had replaced my O2 sensor 3 times and my check engin If I could leave 0 stars I would. I went into the Subaru dealership after my personal mechanic had replaced my O2 sensor 3 times and my check engine light was popping up because of an O2 sensor code. He recommended I go to the dealership because they are the “Pros” so they can get the right diagnosis. What I didn’t know if that they would be playing the guessing game at my wallets expense. I informed the dealership of the fact that I had already replaced the O2 sensor 3 times and then their tech did a diagnostic and stated yet again I need another O2 sensor . I was very hesitant and insisted I didn’t need one , but at the end of the day I’m not the expert they are and they were certain it would fix the issue.So I got the O2 sensor for close to $700( double the price of any mechanic). Then they informed me the issue is still not fixed , and the next step would be the Bulkhead harness which would come out to around $3800. I took my car to a another Subaru certified mechanic and he said the bulkhead harness functions correctly and the only issue is the Bulkhead connector which is the very tip of the engine harness that connects to the ECM. Meaning the issue is the Engine harness which the part is 1/4 of the price of the bulkhead harness. 2 of Subaru dealerships master technicians confirmed this information to be true and yet it was that dealerships techs that insist I spent $3800 on parts and labor my car didn’t even need and to not even fix the issue. The service manager Robert is also extremely sexist and has a big ego issue so communicating with him only made the situation worse. He kept threatening us, insisting we were trying to fight (when speaking in a calm manner) and just kept insisting he won’t take the blame for all the miscommunication and mistakes because he’s not to blame, the customer is. Which that’s a first, customer service 101 is that the customers always right, but this guy took that a little personally. I am so upset with the treatment, carelessness and manipulation this dealership uses. Save not only hundreds but thousands of dollars, stay away!! More

Promt and professional service associates. Kept me informed on the status of the service. went over the technician's notes. Kept me informed on the status of the service. went over the technician's notes. More