Subaru Superstore

This was the best car buying experience I've ever had. Everyone was friendly and helpful without being pushy. I will definitely purchase from here again. Everyone was friendly and helpful without being pushy. I will definitely purchase from here again. More

STAY AWAY! If I could leave 0 stars I would. I went into the Subaru dealership after my personal mechanic had replaced my O2 sensor 3 times and my check engin If I could leave 0 stars I would. I went into the Subaru dealership after my personal mechanic had replaced my O2 sensor 3 times and my check engine light was popping up because of an O2 sensor code. He recommended I go to the dealership because they are the “Pros” so they can get the right diagnosis. What I didn’t know if that they would be playing the guessing game at my wallets expense. I informed the dealership of the fact that I had already replaced the O2 sensor 3 times and then their tech did a diagnostic and stated yet again I need another O2 sensor . I was very hesitant and insisted I didn’t need one , but at the end of the day I’m not the expert they are and they were certain it would fix the issue.So I got the O2 sensor for close to $700( double the price of any mechanic). Then they informed me the issue is still not fixed , and the next step would be the Bulkhead harness which would come out to around $3800. I took my car to a another Subaru certified mechanic and he said the bulkhead harness functions correctly and the only issue is the Bulkhead connector which is the very tip of the engine harness that connects to the ECM. Meaning the issue is the Engine harness which the part is 1/4 of the price of the bulkhead harness. 2 of Subaru dealerships master technicians confirmed this information to be true and yet it was that dealerships techs that insist I spent $3800 on parts and labor my car didn’t even need and to not even fix the issue. The service manager Robert is also extremely sexist and has a big ego issue so communicating with him only made the situation worse. He kept threatening us, insisting we were trying to fight (when speaking in a calm manner) and just kept insisting he won’t take the blame for all the miscommunication and mistakes because he’s not to blame, the customer is. Which that’s a first, customer service 101 is that the customers always right, but this guy took that a little personally. I am so upset with the treatment, carelessness and manipulation this dealership uses. Save not only hundreds but thousands of dollars, stay away!! More

Promt and professional service associates. Kept me informed on the status of the service. went over the technician's notes. Kept me informed on the status of the service. went over the technician's notes. More

Caitlin made the whole process of choosing and buying the car a very enjoyable experience. Everyone at the dealership was exceptionally friendly and there was no pushy “car sales” talk. The dealership has car a very enjoyable experience. Everyone at the dealership was exceptionally friendly and there was no pushy “car sales” talk. The dealership has a great atmosphere, and my whole experience was enjoyable. I will certainly recommend them, especially Caitlin, to anyone More

Everything went smooth and was taken care of properly- my saleswomen Caitlin did a great job saleswomen Caitlin did a great job More

David "Griz" made it a great car purchasing experience. We ordered a custom car and it even showed up 2 weeks early! We ordered a custom car and it even showed up 2 weeks early! More

Nice people. Honest people. No hassles. Highly recommend. Will go to this location and Dave for next used or new option. First time looking outside Tucson and thi Honest people. No hassles. Highly recommend. Will go to this location and Dave for next used or new option. First time looking outside Tucson and this will become my goto location next time :). Wait time not bad at all. They were prepared and really try to push the process along. Comfortable locations to wait and good coffee :). More

Dave is great. After getting past the front desk.. he made everything easy. He knows the cars and all of the details. Tom in finance was very knowledgeable and qui After getting past the front desk.. he made everything easy. He knows the cars and all of the details. Tom in finance was very knowledgeable and quick. More

The moment you walk in you can tell that they operate differently. Very polite, professional and zero pressure/ hard sales, especially compared to another Subaru dealership in the valley, night and day. differently. Very polite, professional and zero pressure/ hard sales, especially compared to another Subaru dealership in the valley, night and day. They earned our business. Absolutely recommend Caitlin (saleswoman) and Jack (Sales Mgr). Super happy with the car and our overall experience. More

Quick, easy, and extremely helpful! Everyone is also very friendly. Always a great experience here! Everyone is also very friendly. Always a great experience here! More