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Subaru Superstore
Chandler, AZ
2,586 Reviews
Subaru Superstore is Arizona's #1 Volume Subaru dealership and one of the highest ranked in Sales and Service customer satisfaction by Subaru of America. As a local family owned and operated business, we take tremendous pride in serving the East Valley community... after all, we have done so for over 35 years. I welcome you to experience what we have to offer and experience the outstanding amenities we offer...such as no charge Subaru Courtesy Service Loaner vehicles. We value our clients, ensure you are treated with the utmost respect before, during and after the sale and look forward to serving you for many years to come. Thank you.
Richard Cvijanovich
Owner - Subaru Superstore
480-268-2413 (Direct)
richardc@shopsubaru.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,586 reviews
March 18, 2018
Once a upon a Subaru Darby is amazing! We test drove two cars and bought two cars. The crosstrek and impreza. We have been driving them for a week now and are in love lov Darby is amazing! We test drove two cars and bought two cars. The crosstrek and impreza. We have been driving them for a week now and are in love love More
by Alysha
Employees Worked With
March 14, 2018
Great Team, Great Experience Thomas was a professional and someone I would refer my family and friends too. He was straight forward and walked me through the process. He never que Thomas was a professional and someone I would refer my family and friends too. He was straight forward and walked me through the process. He never questioned my intention and helped me understand the value I was getting. More
by Bmanta53
March 12, 2018
Experience Purchasing a New Car My 1997 Outback is still going strong, but I wanted a car with current safety features. I went to several dealerships and test drove different makes a My 1997 Outback is still going strong, but I wanted a car with current safety features. I went to several dealerships and test drove different makes and models before contacting Daniel Falls at the Chandler Subaru Superstore regarding the CrossTrek. The 2017 models did not have the color (orange!) I was hoping for, so I waited for the 2018 models to arrive. Unlike one dealer near my home, Daniel gave me the space & time to find just the right car: 2018 CrossTrek in Sunshine Orange with a moonroof and all the latest safety features. The car is perfect for my lifestyle. The dealership is bright, clean and conveniently located near the 202 freeway. The entire staff are friendly, knowledgeable & professional, and have been extremely helpful with the purchase, explaining the car's many features, and the introduction to their service department. More
by JBD
March 11, 2018
Stay Away, Save your money. Purchased a car from this dealership in 2014. At that time I purchased the extended warranty and I have had all service other than a hand full of oil Purchased a car from this dealership in 2014. At that time I purchased the extended warranty and I have had all service other than a hand full of oil changes done here. My car was towed to the dealership for service due to smoke coming from under the hood. Once it got there I was told I needed 3 things repaired, two of which had recently been performed on the car already at this dealership. Once I heard this I questioned it and asked if the repairs were still under the dealership warranty from when they were repaired. Miraculously I no longer needed these repairs and now needed only 1 repair, the radiator needed to be replaced due to a leak that could not be fixed. I was told this repair would be attended to the following day, but two hours later I receive a call that my car is finished and ready to be picked up. I go in to pick up my car after this repair is done and my car struggles to start and now the service rep is trying to sell me a new battery. According to the paperwork from when I checked in, my battery was tested and working. Somehow in the 2 days it sat at the dealership the battery went from working to dead. 4 days later my engine overheats on the highway on my way home from work. I had driven 200-300 miles in that time period. I have the car towed back to the dealership and am told the head gasket was blown and needed to be replaced and that would cost me almost $3000.00. I had already complained to the service dept. manager about having a bad experience there 4 days ago and was using him as my point of contact. Until I asked for something to be done and for me to be made whole, no accommodations were offered to make the situation right. I was only given an apology and excuses for what had taken place. This is not what I expect after spending almost $1000 the week before. After a lot of back and forth with the manager, I asked to get a price to sell my car to the dealership because their quoted repair cost (which by the way should have either been caught during the previous repair or taken care of by them due to lack of care and thoroughness in examining my car in the first place) was about half the value of my vehicle. I was given a very, very, very low offer by the sales person who I was transferred to on a trade and told it would be lower if I wanted it as a cash offer. He was more concerned with getting me to the lot to view their selection of new vehicles and did not seem to be aware that I was already upset about my prior service experience. This sales rep told me that the KBB value is always high and that no one receives that price. Admitedly my car needed work but I was being quoted less than half of the "fair" KBB value on the car which takes into account body work, engine work and new tires. I tried to contact the service manager again but my calls were not returned. After this I decided to have the vehicle towed 2 miles down the road to a different dealership. In trying to get my car out of the dealership I called again for the service manager only to be told they would not take my call. Once at the other dealership, I declared the repairs that were needed on the vehicle, had it inspected by their appraiser and was quoted a cash offer more than 3 times as high as Subaru Superstores trade in offer. Avoid this place at all costs. you are nothing other than a target in their attempt to make as much money as possible off every customer on every transaction. When you raise a complaint they offer to do nothing about it and then when you push back enough they stop taking your calls. I forgot to mention that the GM of the dealership was copied on my initial email but never bothered to reach out. This was my first ever Subaru purchase and it will for sure be my last. I will be following up with Subaru of US corporate office as well so they can be made aware of how poorly their dealerships are treating their customers More
by JohnF
Employees Worked With
Dylan Seitz, Kathy Garcia, Doug Attig
March 10, 2018
Felt like family Johnny was one of the most helpful sales associates I have ever encountered when looking for a new vehicle. I knew I wanted a Subaru for it's safety Johnny was one of the most helpful sales associates I have ever encountered when looking for a new vehicle. I knew I wanted a Subaru for it's safety features, and he helped me find the right model to fit my family's needs. I couldn't be happier with my experience, or my purchase. More
by JandBDeSan
Employees Worked With
March 10, 2018
My 2nd Subaru purchase I have had many new vehicles over the years but none surpass my 2014 BRZ and now my 2018 Outback 3.6R. It is powerful, quiet, comfortable and, in bla I have had many new vehicles over the years but none surpass my 2014 BRZ and now my 2018 Outback 3.6R. It is powerful, quiet, comfortable and, in black silica, truly good looking, especially for a crossover SUV. As before, when I purchased the BRZ ( what a monsterously fun vehicle!), everyone was cordial and non invasive when I came in to browse. My former Suoerstore go-to, Jason, had moved on to mange the Porsche dealership next door but he asked John Barrivecchio to help me find the right Outback. John was and is a fabulous agent: Cordial, open, completely honest and forthcoming and very knowledgeable and informative. He answered every question and often anticipated most of them before asked. I had done a good deal of research and knew that if I was buying, the 3.6R V6 was the only vehicle that would have the power needed to get out of potential accidents before they happened. I also found that the safety and warning features surpass all other auto makers anywhere near it's class. John confirmed this as did the financial individual who owned the same vehicle. One side note: during negotiations my wife came in with her WRX to ask if the damage to the clear coat was still under warranty. She was upset, and John went straight to the manager of that department and asked him to please deal with it. He did so instantly to the immense satisfaction of my spouse. As John put it, "If we can't help our own customers, who can we help?" Sure, it was a convenient thing to say, but I totally believe him and trust in the associates at the Subaru Superstore. in short, I recommend them without reservation. More
by JRT
March 10, 2018
Got it done! This is my first Subaru experience and it could not have gone smoother. Dealing with Brian Banks during the workweek, and then closing the deal was si This is my first Subaru experience and it could not have gone smoother. Dealing with Brian Banks during the workweek, and then closing the deal was simple and with no hassle. The purchasing was extremely thorough, including meeting my service advisor and time spent with the tech guy. More
by Kjazzingilbert
Employees Worked With
Other Employees :
Sorry, cannot recall the name of the tech guy., Karen Cain
March 09, 2018
Extremely patient and knowledgeable service. In my three visits to this dealership, I was met by friendly people at every level who put me at ease. I felt minimal pressure in the buying process a In my three visits to this dealership, I was met by friendly people at every level who put me at ease. I felt minimal pressure in the buying process and was grateful for that. Mr. Darby was very knowledgeable about the product and patient in explaining (two or three times occasionally) features that were new to me. I would recommend this gentleman in a heartbeat. More
by James48
March 04, 2018
I didn't realize I was buying a car until I did! David was wonderful through the whole process. I was just looking at cars and really didn't know what I liked or didn't like as it turned out. He wa David was wonderful through the whole process. I was just looking at cars and really didn't know what I liked or didn't like as it turned out. He was very patient and happened upon some clues that made him bring out just the car I could imagine I would buy. And of course, then I did. Thanks to everyone that helped us that day to make our experience wonderful! More
by lmbartle
February 28, 2018
Awesome customer service Thomas and Charlie are awesome! Both are friendly, knowledgeable about Subaru products and actively listened to my needs and wants for a vehicle. The Thomas and Charlie are awesome! Both are friendly, knowledgeable about Subaru products and actively listened to my needs and wants for a vehicle. The follow up was stellar. Thomas even went to personally pick up my vehicle from another lot to make sure it arrived safely, pushed it through all the checks and got it sparkling in a super short timeframe. Thanks for your honesty, integrity and great customer service! More
by HOQ5281
