Subaru Superstore

Fantastic Customer Experience The entire buying process was incredibly straight forward and easy! It was a fantastic customer experience starting with locating our new car in Las V The entire buying process was incredibly straight forward and easy! It was a fantastic customer experience starting with locating our new car in Las Vegas and having it shipped out to Arizona. Mark Suttles was quickly responsive over e-mail and that helped streamline the process. Thomas Darby was incredibly personable, knowledgeable and great to talk to. Chole LaFleur was excellent at taking us through the documentation that comes with the vehicle and helping sync our mobile devices to the car. Lastly, Joseph Nieves did a great job taking us through the financing options. Overall an extraordinary car buying experience. Thanks, Adam Brennan More

EXTRAORDINARY CUSTOMER SERVICE Great people working for you to help an indecisive client. I came in to check the options of my soon ending lease and I left totally satisfied. Mr, Da Great people working for you to help an indecisive client. I came in to check the options of my soon ending lease and I left totally satisfied. Mr, Darby was very patient and answered all my questions. This was a great experience and my second vehicle from Chandler Subaru Superstore. Thank you! More

An amazing service department Darien in the service department went way above and beyond to make this very trying time a wonderful experience. My Impreza Sport was two months past Darien in the service department went way above and beyond to make this very trying time a wonderful experience. My Impreza Sport was two months past its warranty when my air conditioner went out. Considering this is Phoenix, and very similar to living on the surface of the sun, this was a catastrophic event, A new air compressor is a very pricey part, but Darien contacted Subaru and they decided to cover the entire replacement. I didn't have to pay for anything. Darien is a great asset to this dealership. He has made me a life-long customer!! More

It all started at the Phoenix Auto Show My husband and I knew we were in the market for 2 new cars after moving to AZ from CA, and the Phoenix Auto Show was happening, so we decided to go se My husband and I knew we were in the market for 2 new cars after moving to AZ from CA, and the Phoenix Auto Show was happening, so we decided to go see a lot of cars all at once. We were so glad we did because not only was Subaru presenting their cars at the show, they were also offering test drives on site - SO SMART! So before we even went inside we did a test drive of every Subaru model available. Our favorites were the Forester and the Ascent. Then when we into the show itself, we were greeted by Tom Darby, and we immediately hit it off with him. Sometimes you just know. We could tell he was a genuine person, and not someone purely in it to sell us a car. We had a great conversation, I asked him a TON of questions and he was very knowledgeable about all the Subaru models they were showing. He invited us to come to the dealership in Gilbert, and take an extended test drive, which we did the following week. Again, Darby met us with a smile and friendly attitude, and we appreciated the opportunity to test drive on the freeway, and around town, and try out all the bells and whistles of the new models. From then we decided we both wanted to buy new 2019 Foresters but we also knew we had to wait until the Spring to make our purchases. We let Darby know our timeline, and made an appointment to follow up with him again after the new year. In January once we had completed our home sale and new purchase, we were finally ready to take the next step and order the new cars, so we asked Darby to help us put in our deposit and orders. We really appreciated how Darby was upfront about discounts for Costco members, so we went ahead with that plan. Our cars arrived very quickly to the dealership and we were so excited to pick them up once they arrived! The purchase experience was very simple, with Darby helping manage the team including Chloe in Tech and Mark in Finance. All in all, it was an extremely pleasant, friendly experience, and we look forward to attending our new car training classes, so we can truly learn to use 1000% of the fun tech and safety tools in our new 2019 Foresters! THANK YOU SO MUCH Darby for your experience, excellent customer service and friendly attitude! We will definitely recommend you to all our friends and family who are in the market for a new car! More

Another awesome experience! This was my second purchased Subaru through Ron Lundberg, @ Subaru Superstore of Chandler. I would recommend to any and everyone that is looking to pu This was my second purchased Subaru through Ron Lundberg, @ Subaru Superstore of Chandler. I would recommend to any and everyone that is looking to purchase a Subaru, to go there and see Ron! He makes the process of getting into a Subaru enjoyable and very efficient. I went in initially to get some service to be done on my 2017 Impreza Sport Wagon, and rolled off the lot in a 2019 Premiem WRX! Thank you Subaru Superstore of Chandler and Ron Lundberg for always making me feel welcome, and for taking care of me as a reoccurring customer! More

Best car experience Brian was a super cool guy that made my family and I feel very comfortable in looking for a car for myself. I got the car I wanted and he was super su Brian was a super cool guy that made my family and I feel very comfortable in looking for a car for myself. I got the car I wanted and he was super super helpful. So happy with my wrx and my time at the Subaru dealership More

Fell in love with a Subaru As a first time car buyer, I had a lot of questions and Thomas Darby took time to answer all of them. He gave me plenty of time to think things over a As a first time car buyer, I had a lot of questions and Thomas Darby took time to answer all of them. He gave me plenty of time to think things over and make the decision that was best for me. Hopefully my Subaru has a long life ahead of it, but when it finally gives out, I will be sure to return to the Subaru Superstore of Chandler. Thanks again! More

The best and most professional dealership you can walk into Subaru superstore as a whole is ran like a high line premium brand dealership with no corners cut when it comes to customer service. That is what my w Subaru superstore as a whole is ran like a high line premium brand dealership with no corners cut when it comes to customer service. That is what my wife and I experienced when we purchased our 2019 Subaru WRX from Darby. From beginning to end it was a very fluid transaction with all the needs met and questions answered. I also worked with a new finance guy there Alex who was very informative and not pushy at all in the finance department. Rob Daily was our sales manager and made the point to come out and thank us for our business with sincerity. Miss Chloe was spot on with her delivery as well if our new car. 10/10 would recommend others to buy here for the best brand on the market. More

Darby cares about his customers I appreciated Darby’s respectful communication with me às I looked at used cars. He provided just the right amount of salmanship, answered my questio I appreciated Darby’s respectful communication with me às I looked at used cars. He provided just the right amount of salmanship, answered my questions honestly, and was great about getting back to me quickly. He was never too pushy. Darby was a pleasure to work with, and I would recommend anyone to seek him out when visiting this dealership. More

LOVE it's what makes Subaru Superstore of Chandler! In Dec 2014 we were in the market for a new car. We did our research and decided on purchasing a Subaru. After visiting a Subaru dealership near us we In Dec 2014 we were in the market for a new car. We did our research and decided on purchasing a Subaru. After visiting a Subaru dealership near us we were having second thoughts, the experience was just distasteful. So my husband reached out to the Subaru Superstore of Chandler and had a completely different experience. The salesman was friendly, courteous, straight forward and responsive. We drove the distance from North Central Phoenix to Chandler and purchased our first Subaru a Forester. In Dec of 2019 it was time to purchase another new car it was a no brainer we went back to the Subaru Superstore of Chandler and purchased the Ascent. We are now a two Subaru family and couldn't be happier with our vehicles and the service we've received. I attended the New Owner Orientation last night and Daniel Strebler did a fantastic job of walking me through the features and providing tips. Thank you to Dan Clark, Danielle Landis, Joseph Nieves and Daniel Strebler for making our experience wonderful. More