Subaru Superstore

Great Experience buying a car? YUP Right from the start we could tell Tom Darby understood the car buying experience from a Customers point of view because he was not pushy or clingy Right from the start we could tell Tom Darby understood the car buying experience from a Customers point of view because he was not pushy or clingy or annoying. He gave us space but was never to far away that we had to go look for him. And he wasn’t watching us like we were going to steal something, Yah, You all know the feeling I am talking about. He is very very knowledgeable about the Subaru’s and all of the competition in the Forester and Outback class of vehicles. He explained everything in detail including the price and financing. Tom has LOTS of patience and explained everything including what is the best option for our situation. Anyway, we chose the Forester. It was the easiest, fastest and smoothest vehicle purchase I have ever had. It almost seems like Tom was working for us, helping us buy a car from the dealer. Not like he was trying to sell us the car. I will definitely recommend Tom Darby if your looking for a Subaru. More

Good things come to those who WAIT Had a small but deep scratch on my new Forester that we noticed when we picked up the vehicle. They said come back the next day and they will buff Had a small but deep scratch on my new Forester that we noticed when we picked up the vehicle. They said come back the next day and they will buff it out. We also noticed a bubble and scratch in the tint on the small front Window. Honestly it took a little longer than I thought it should (my unprofessional opinion) and I was getting a little impatient. BUT, at that time I was not aware that I was not on the service schedule and that they had squeezed me into a very busy Friday schedule. (Now I know and I appreciate that, Thank you) Man, when I saw the great job they did with the scratch I was happy. And the tint of course was like new. So thank you to the Subaru team that worked on my vehicle, Great Job. And I apologize if I was a little impatient with the service advisor, Adam, he is a very patient and laid-back professional. Thanks for squeezing me on the list and thanks for making that scratch disappear and thanks for fixing the tint. See you soon for some darker tint. :) Loving my new Forester and super happy to have a Dealership with employees like that. ( I would like to note that their waiting area is one of the nicest of all the dealerships I have been to. Free water, snacks, soda machine, CP charging tables, TV, Kids area and of course looking at some really nice vehicles in very clean and bright showroom.) More

Great Experience Buying a Used Car Incredibly good customer service and very willing to negotiate. Charlie was one of the friendliest and most helpful car salesmen we have ever dealt w Incredibly good customer service and very willing to negotiate. Charlie was one of the friendliest and most helpful car salesmen we have ever dealt with. More

Car buying made easy Johhny B. contacted us by email and didn't bother us with a lot of phone calls. At the dealership he was very professional. Johhny B. made the exper Johhny B. contacted us by email and didn't bother us with a lot of phone calls. At the dealership he was very professional. Johhny B. made the experience quick and easy. Joshua P, who helped with the electronics of the vehicle was also competent and knew his "stuff." Joseph N. in the finance department answered all our questions and didn't put any pressure on us. All members of the team were friendly and helpful. More

Great Customer Service! Thomas was amazing! This was my first time buying a car, and he made it an easy and enjoyable experience! He really had my best interests in mind. I h Thomas was amazing! This was my first time buying a car, and he made it an easy and enjoyable experience! He really had my best interests in mind. I had a crazy schedule that could’ve complicated the process of buying a car, but due to Thomas’ level of preparedness and knowledge, he kept everything smooth sailing. I cannot say enough good things about him! More

Amazing Experience! John was so helpful and the process was perfect! We have never had such a smooth car buying experience. We told him the car that we wanted after choos John was so helpful and the process was perfect! We have never had such a smooth car buying experience. We told him the car that we wanted after choosing it from their website and John had the numbers to us within 15 min! No haggling, no complications and no need for us to come in to talk numbers. It was so convenient for our busy lifestyle! It took maybe an hour for the finance paperwork, that’s it! I highly recommend this dealership to everyone! Thank you for an awesome experience! More

Superstore - a very accurate name Was directed to other Subaru dealers through True Car and did not find the experience positive. "Risked" doing an online request for info with the Cha Was directed to other Subaru dealers through True Car and did not find the experience positive. "Risked" doing an online request for info with the Chandler Subaru Superstore. Received a timely response from Johnny Barravecchio and he followed up with great facts (inventory, availability, pricing, etc.) and an honest, customer-focused approach. The Superstore is large, but welcoming. Everyone was extremely friendly, leading up to my car purchase decision, in delivering the vehicle, choosing service options, and in following up afterwards for installation of the Clear Bra with "Adam 1". Definitely feel fortunate to have connected with Johnny for the sales process, and the Encore follow up delivery program with Daniel is great. My first Subaru and expectations have already been exceeded. More