Subaru South Charlotte

Subaru Reigns I bought my Subaru Outback in 2013. The sales department couldn't have been more helpful or efficient. I was amazed that I was able to actually driv I bought my Subaru Outback in 2013. The sales department couldn't have been more helpful or efficient. I was amazed that I was able to actually drive my new car home same day. Service since then has been outstanding. I take the light rail into work and the South Blvd. station is close to the dealer. They drive me to the station and pick me up. Everyone has always been helpful and very pleasant to deal with. I really don't know where those negative reviews are coming from. More

Sales dept was excellent. Services Department P O O R 24 hours after purchasing a Subaru Cross Trek, I had to take the car back for service. The car was vibrating excessively after 65 miles per hour. I a 24 hours after purchasing a Subaru Cross Trek, I had to take the car back for service. The car was vibrating excessively after 65 miles per hour. I am going to be fair with the People in Sales. Everybody was very professional cordial and happy to do their jobs. I was treated very well and the general manager Mr. Patrick Leinthall is truly a gentleman and sincere person. I will buy any car from him any time. I am 100% sure that he will do his best to get me the best deal available. As of matter of fact, I provided Mr. Leinthall with the monthly lease I felt was fair after researching several dealers in the area. I m sure that the sales team was trained to recognize that as a customer, I am always right, he made sure that I received this special VIP treatment. Now, the bad part. When I took the car back to the service department, I was treated as a second class citizen by Mr. John Falk. I was no longer the VIP person I was less than 24 hours before. I was so impressed with the Subaru personnel up to that point. Evidently, Mr. Falk called sick when Subaru was providing training to both the Sales and Service Department. This man should not be in the customer service department because of his poor customer services skills. He was rude and his comments were unnecessary. These types of people should not be in this type of service because it diminishes the quality of services that Subaru is trying to achieve with the competition . Perhaps, Mr. Fulk would be more suitable to be in different position away from customer Services which in the long run might benefit Subaru competitive edge. If you need services, stay away from this employee or you are going to be sorry as I was during my first experience with Subaru and negate the good job done by Mr. Leinthall and Mr. Lenkieth Warren. More

Felt Like Family First, the review from the guy about the Jeep is absurd. There are two sides to every story and this guy sounds over the top. I contacted Subaru S First, the review from the guy about the Jeep is absurd. There are two sides to every story and this guy sounds over the top. I contacted Subaru S Blvd around 9AM for a Toyota Camry and told them I would be in around 11AM to come look at it. I got a call from Patrick at 10:15AM stating someone was taking it for a test drive and he couldn't promise the vehicle would be available. I appreciated his transparency and showed up at the dealership around 11AM anyway. I came in looking for a Camry, but was sold on a Subaru Outback. Patrick understood my needs and my budget. The Outback was a 1 owner car with no reported damage and 104,500 miles. Patrick allowed me to take the car to my mechanic to have it looked over before moving forward. My mechanic identified 3 items that needed attention: 1. Front CV Boot/Axle 2. Front Brake Calipers 3. Tires - the Outback had ice tires on it and would need to be replaced. Not only did Patrick agree to all of the repairs, he lowered the price of the car while promising to fix the car. The entire Subaru staff was courteous, caring and not aggressive at all. I scheduled my new Outback for service and was told over the phone it may take a day or two to get it back. I thought this was reasonable considering the work that needed to get done to it and I was promised a loaner. I spoke with John in service when I dropped the car off and the repairs were completed that same day. I have been beyond impressed with all of my interactions with this dealership and it is the best experience I have had with a sales/service department. More

worst service don't waste your time here and especially with this guy.. he is rude. he made me wait for two hours to come and ask where exactly the issue is don't waste your time here and especially with this guy.. he is rude. he made me wait for two hours to come and ask where exactly the issue is More

Holiday Samaritans While on holidays,I was visiting family in Charlotte where I had a minor issue with my car.It's tough enough to locate a good car dealer in your home While on holidays,I was visiting family in Charlotte where I had a minor issue with my car.It's tough enough to locate a good car dealer in your home town,never mind when you're away.It was Christmas Eve,or eve of when I showed up at Subaru South Blvd.The service department was busy,yet John,Ed,David? and a technician tried to help me fix my car. I felt TOTALLY comfortable allowing this dealership make the repair,but the part[s] needed was not available. There's something to be said in how you treat someone BEFORE they spend money with you. More

Excellent customer service Jonathan has been a great salesmen for me ever since I bought my first car here back in 2010. I have since returned to lease my fourth and fifth veh Jonathan has been a great salesmen for me ever since I bought my first car here back in 2010. I have since returned to lease my fourth and fifth vehicle from Jonathan due to his patience, professionalism, and salesmanship. I would recommend Jonathan for others looking for a Suvary in town. More

The used car department should be avoided at all costs I found a Jeep that Subaru South Blvd. had listed on AutoTrader, the price was right and it looked like just what I had been looking for. I contacted I found a Jeep that Subaru South Blvd. had listed on AutoTrader, the price was right and it looked like just what I had been looking for. I contacted the dealership via email to request more detailed pictures, which were sent, along with a few questions and answers. So far so good. I decided to sleep on it, and the next day I called Patrick around noon to express my desire to buy the vehicle in question (I am some distance away from the dealership). At this time Patrick told me there was a man taking the Jeep to be diagnosed by his mechanic, and if all was well it would be sold. I got a call from Patrick a few hours later, telling me that the dealership would be sending the vehicle to auction, due to the discovery of a climate control issue and an oil leak. Being someone who is fairly handy, I knew that I could resolve the climate control issue but the oil leak might have been another question entirely. So first I asked Patrick what his bottom-line price on the vehicle was considering that it had these problems and they were just going to send it off to auction anyway. He tells me he will call me back in five minutes, and I ended up having to call him back a couple hours later, at which point he tells me that their asking price is firm! On a vehicle they are apparently ready to give up on and ship off to auction, they will not give me any sort of discount for needed repairs. Now I am a reasonable person, and I was still interested in the Jeep, so I asked Patrick if he could have his service department take a look and tell me what exactly was wrong with it. My thought was if the oil leak could be fixed without massive expense, we could still make a deal, the Jeep was reasonably priced and I was willing to eat some of the cost. Patrick tells me that he will have his "best guy" look at it "first thing" Saturday morning, and he would call me when he got the diagnosis. I'll add here that Subaru South Blvd. says that all used cars pass a 27 point inspection, which must be the most cursory inspection in the used car business (I can only assume each tire counts for one point), since they failed to diagnose some noteworthy problems at the start. I was a little apprehensive about having the same people do this work, but I feel now that this 27 point inspection is intentionally completely useless. Long story short, I never heard back from Patrick. I received an email from Doug Johnson a couple days later wanting to make sure I was getting "all the information I need" from his sales associates. I responded that I had not heard from Patrick regarding the Jeep. I never got a reply to this message either. And after all of this, the vehicle, a blue 2002 Jeep Grand Cherokee Limited, is STILL on the lot! So much for that auction. I can only assume Patrick and management decided that I knew too much, so they would shove me aside and wait for someone to come buy this defective vehicle without getting it inspected first. I've shopped for a lot of vehicles, and this is the first time I have ever written a review. If I can stop one person from buying a used vehicle from these people it will have been well worth it. More

I stopped by the dealer to look at the Imprezas. I wanted to test drive one to see how it handled. Brandon Bates was very helpful. There was no pressure to buy the car. I received a very fair trade wanted to test drive one to see how it handled. Brandon Bates was very helpful. There was no pressure to buy the car. I received a very fair trade in value for my car sight unseen. Everybody else involved in the sale process was very friendly and helpful. They are always willing to assist you even after your have purchased your car. More

Barry was amazing. He was honest and straightforward and worked his tail off to make sure we got into the car we wanted at the price point we were looking for. I highly recommend this dealership, Subaru, an worked his tail off to make sure we got into the car we wanted at the price point we were looking for. I highly recommend this dealership, Subaru, and the one-and-only Barry Tate. More

Felt that I was pressured and not allowed time to think about the price quoted on the vehicle. Sounded like it was a good deal, but checking around it was only okay. Would have know that without the pressu about the price quoted on the vehicle. Sounded like it was a good deal, but checking around it was only okay. Would have know that without the pressure. Won't happen again. More