Subaru Pacific

Buyer beware.... Once they have your money, you are WORTHLESS to your salesman and the entire dealership. I had a vehicle shipped out of state, and they took a month to send the title to my local DMV. WORTHLESS to your salesman and the entire dealership. I had a vehicle shipped out of state, and they took a month to send the title to my local DMV. After making 3 appointments to go and have the title paperwork taken care of, after my saleman told me the title was being sent the day I talked to him a week after the car arrived. 3 weeks after the car arrived, I text my salesman asking where the title was. He passed the buck to another person at the dealership blaming them for not sending the title (even though he said HE is sending the title. On top of the mess of begging them to send the title to a I rightfully own, when it arrived, and major esthetic part from the convertible was completely missing. I text the salesman and showed him the missing part. He did not text back, but called me to say he’s embarrassed because no one put down the convertible top while the car was on the dealership, and if I go get the part replaced, the dealership Will compensate me for the COST. After purchasing the part from a local dealership, I reached out to see where I need to send the bill to be compensated. the salesman would no longer answer my texts and when I called the dealership, they were always “too busy” to talk to me. As a paying customer I was treated like garbage. As soon as the car was funded, they treated me completely different. I was no longer a priority, and when I finally reached a manager, he said the sale end admitted that he authorized to reimburse me for the missing part. But since he didn’t put it in writing, he claimed he “didn’t have to do anything at all”. His only offer was that he “might help me”. MIGHT. After the salesman admitted that he claimed I would be compensated for the missing part. Not a portion, not a percentage, “we will compensate you for the missing part” were his exact words. Record every call you have with salesman and managers. I am glad I did! I am already in contact with Subaru Corporate to file a complaint on this dealership. For their lies, how they treated me after I purchased a vehicle, and the overall HORRIBLE sales experience I had at Subaru Pacific. There’s a reason used car salesman have a reputation for being dishonest. More

Bought my Certified Pre-Owned car there in March 2020. Clutch had to replaced shortly after that at another dealership closer to where I live. Tried calling this dealership multiple times and left message Clutch had to replaced shortly after that at another dealership closer to where I live. Tried calling this dealership multiple times and left messages to talk to someone about the certified pre owned inspection and never heard back from anyone. Terrible customer service and less than honest inspection in my experience. If you can, go to another dealership!!! More

Either didn't do the work, or damaged my car in two visits I first took my car in under the tire warranty for a nail that was in the tire. I waited 90 minutes before the car was ready. Got the car home and n I first took my car in under the tire warranty for a nail that was in the tire. I waited 90 minutes before the car was ready. Got the car home and noticed that the nail was still in the tire...with a white chalk circle around it! Took it to America's Tire Co, where they repaired it for free in 30 min. Took my car in again (deciding to give one more chance) for the recall on the airbag. I explained my apprehension and what happened at the last visit, and was told that they would take great care to do the job right. Left the car for a day. When I got home with it, I realized that they had broken my custom-made windshield sun shades and thrown them in the back of the car! Won't be going back. More

AMAZING experience - 45 mins and out with a new car! First time buying a new vehicle. Wanted a Subaru Forester. Emailed Jim Nielsen, received a quote quickly, and contacted him again with other quotes wh First time buying a new vehicle. Wanted a Subaru Forester. Emailed Jim Nielsen, received a quote quickly, and contacted him again with other quotes which he consistently beat. His email communication was great - no templated nonsense, just actual human responses, no games. We finalized everything by email, and scheduled an appointment. On the day of my visit, I was in and out in a solid 45 minutes. Truly a fantastic experience for my first new vehicle. No annoying in-your-face-high-pressure sales, no "Gotchas" or "surprises" on the bill, and the vehicle is great. Highly recommended if you want a Subaru in the SoCal area! Thank you Subaru Pacific and thank you Jim! More

Experience ended on a positive note My experience started off on a sour note. Milad made me believe he knew what he was talking about when he said i would be able to trade in my lease, My experience started off on a sour note. Milad made me believe he knew what he was talking about when he said i would be able to trade in my lease, so we drove from the SFV down there, then he didn't want to honor the price he quoted me in an email. WTH! So I left. But then Ozzie made the effort to call me to try to make things right. And Brittanie followed through with a deal to make up for what upset me . Then we got to Sandy the Finance Manager, her demeanor and personality made us relaxed and happy as she expedited our transaction. BUT then she went above and beyond by making a personal gesture, that has touched everyone I have told about it. More

Great Service It is always the same experience when I take my Outback in for service: 1. John Jacinto meets me with a smile. 2. He knows what I want and what serv It is always the same experience when I take my Outback in for service: 1. John Jacinto meets me with a smile. 2. He knows what I want and what service is needed. 3. The dealership has a very comfortable waiting area that is always clean and pleasant. More