Subaru Orange Coast
Santa Ana, CA
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Am always very pleased with this Dealership's service department. Have had all my service work done here since my 2019 Outback purchase in November 2018. New facility and spotless. Efficiently run and ne department. Have had all my service work done here since my 2019 Outback purchase in November 2018. New facility and spotless. Efficiently run and never hurried in explanations about work being done or any other questions I have. And only 5 miles from my house! This time only had a tire replaced due to a puncture in a bad location. Am a prior owner of 2 Lexus RXs over 19 years. I find this Dealership and Subaru unequivocally put the customer first. More
This was the second time I arrived in 2 weeks because the first I’d been told I was going to be given a loner and could not stay. Despite the frustration from the first visit, which I was told was the call c first I’d been told I was going to be given a loner and could not stay. Despite the frustration from the first visit, which I was told was the call centers fault for promising a loaner, the rep was very professional and apologetic. Actual service by the dealer was great and on time. Would highly recommend going here although maybe Subaru needs to iron out some of their processes so customers aren’t promised something over the phone the dealer can’t fulfill. More
Service department was AWSOME ! Things were done in a timely manner . Dealership personal were very polite and friendly. Dealership was very clean . Loaner car was very clean. timely manner . Dealership personal were very polite and friendly. Dealership was very clean . Loaner car was very clean. More
Great customer service.....listened to my needs and budget. Picked out just the right car and no pressure sales.....will go back to get my wife one too when we can budget. Picked out just the right car and no pressure sales.....will go back to get my wife one too when we can More
Fast, fair no surprises. I took my Outback in for a regular service on a Friday. I had been researching online the idea of upsizing to an Ascent, and while I was paying my ser I took my Outback in for a regular service on a Friday. I had been researching online the idea of upsizing to an Ascent, and while I was paying my service bill I noticed just the model I wanted in the adjacent showroom. So, I had an up close look and was sold. Twelve hours later I drove my new Ascent Limited off the lot, The sales and financial people were very helpful without being aggressive, and there was no hard-sell of the usual add-ons (extended warranties, accessories, etc.), and more importantly, the numbers on the contract, including a generous trade in allowance, were exactly as promised. More
This Subaru dealership is the best one out there. They're very attentive, thorough and never disappoint. They make bringing in my car for recalls or services much more pleasant and enjoyable. They're very attentive, thorough and never disappoint. They make bringing in my car for recalls or services much more pleasant and enjoyable. More
Excellent experience with a recent lease of two vehicles. Salesman (Austin) was attentive and understanding of our needs. General Manager (Billy) and his team were able to work out a deal that we were happy Salesman (Austin) was attentive and understanding of our needs. General Manager (Billy) and his team were able to work out a deal that we were happy with. More
Very helpful staff. Ken was especially just great at helping me with the electronics. Please give him a bonus!! I drove out of my way to work with this dealer because they are so special. helping me with the electronics. Please give him a bonus!! I drove out of my way to work with this dealer because they are so special. More
Great Subaru dealership! We were treated with the best customer service ever by both Steven and Randy. A true pleasant experience by sincerely great employees! customer service ever by both Steven and Randy. A true pleasant experience by sincerely great employees! More