Subaru Orange Coast
Santa Ana, CA
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Cris Baker the salesperson was very professional and helpful. In addition, I would like to comment on Steven ONG excellent with the financial completion of the deal, and Ken Santamaría who instructed helpful. In addition, I would like to comment on Steven ONG excellent with the financial completion of the deal, and Ken Santamaría who instructed me on how to use the new vehicle with patience and knowledge. Finally Ken was gracious enough to schedule another appointment to review my questions and acquired knowledge on the car. Overall amazing service from the whole team!!! More
Not the most customer focused dealership. After moving from out of state, I started visiting this dealership for service but it's never really a pleasant experience. I will absolutely drive further to buy from out of state, I started visiting this dealership for service but it's never really a pleasant experience. I will absolutely drive further to buy my next brand new Outback Touring XT. Dealership refuses to secure a loaner care if your service is estimated to be under 2 hours. No guarantee you will get the vehicle back in that amount of time. They also will have you come in for a repair while not in possession of the required part(s) and inform you about the issue about an hour in before apologizing and sending you home. They promise you a full tank of gas as a way to apologize but you never can get it. Lots of crappy experiences. More
I could not have been treated better than I was here at this dealership. We had been searching for a car for a while, being told by other dealerships that they had the car, having us drive over an hour to this dealership. We had been searching for a car for a while, being told by other dealerships that they had the car, having us drive over an hour to get there only to find that the car was not there and they were trying to sell us the wrong car (without us knowing) at a higher price as if we wouldn’t notice. I was starting to think that all dealerships were like this. Boy was I wrong! Allan was OUTSTANDING. He was kind and informative and up front and honest every step of the way. In fact, everyone at Subaru Orange Coast was. This car was well worth waiting for and I’m so glad we bought from them in the end. We would 100% return to this dealership the next time we are in the market for a car. More
My husband and I were helped by such a kind man by the name of Allen Feisher when we arrived at the dealership of Subaru Santa Ana. We've never had such a great experience at the dealership like we had wi name of Allen Feisher when we arrived at the dealership of Subaru Santa Ana. We've never had such a great experience at the dealership like we had with Allen! He was very nice, knowledgeable and easy to talk to and handled all of our questions/concerns, put us at ease. After we sorted the details with the car he handed us over to the coolest guy in their finance team Steven O. He was quick witted, funny and got our paperwork squared away. Before we knew it Allen handed us the keys and we were on our way in our brand new car! Thank you Allen and Steven for your great service! We look forward to coming there for our services and will refer our friends/family. More
Great service! I was looking for a car for awhile. I went to several car dealer and this was by far the best. Everyone was very helpful and informative. to several car dealer and this was by far the best. Everyone was very helpful and informative. More