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Subaru North Orlando
Sanford, FL
523 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 523 reviews
January 04, 2010
Diane is not only out-going and friendly but she is knowledgeable and and competent in her sales skills. She took us on an amazing test drive to show us how the Outback would perform! Whenever we have knowledgeable and and competent in her sales skills. She took us on an amazing test drive to show us how the Outback would perform! Whenever we have a question regarding the vehicle we have already purchased, she is available to help us! We could not have wanted a better salesperson. More
by grsbigcat
Employees Worked With
Dianne Greenlaw
December 18, 2009
Being limited with time to shop after work, Nancy had information and vehicles ready for us to look at when we arrived at the dealership. She was friendly & excited about her job. We had gone to other information and vehicles ready for us to look at when we arrived at the dealership. She was friendly & excited about her job. We had gone to other brand dealerships & the sales agents did not seem motivated to sell cars. More
by valrory
Employees Worked With
Nancy DiCarlantonio
December 18, 2009
I was not having much luck working with my hometown dealer, so I founded Mastro Imports on-line and shot them an e-mail regarding the car I wanted to purchase. I then negotiated this deal over e-mai dealer, so I founded Mastro Imports on-line and shot them an e-mail regarding the car I wanted to purchase. I then negotiated this deal over e-mail and phone, so the process was very easy, thus making the experience very pleasurable. Additionally, all members of the staff were friendly and efficient and allowed me to get in and out of the dealership quickly. More
by JDLDorsey
Employees Worked With
Angel Fegeley and Joe Anglada, Joe A
December 17, 2009
I bought a car online from this dealership and could not be happier with the purchase. My plan after locating the vehicle online was to catch an airline flight to FL to inspect the vehicle and if as describ be happier with the purchase. My plan after locating the vehicle online was to catch an airline flight to FL to inspect the vehicle and if as described purchase and drive back home but my sales person, MS Dianne Greenlaw, answered all my questions so well by phone I felt I could take a chance and have the vehicle shipped to me sight unseen which was actually cheaper than my traveling to pick up. I have to admit I was a little nervous doing this till the vehicle showed up exactly as described! This dealership operates in a straight-up, no B.S. fashion which is exactly what it take to sell me a car. I would recommend them and MS Greenlaw in particular without reservation and plan to shop for my next vehicle with them. More
by alphamale
Employees Worked With
Dianne Greenlaw
December 17, 2009
Diane was very knowledgeable and gave us a great test drive. She was the best overall sales person we delt with since shopping the following brands: Volvo, Mercedes, Honda, Acura, Toyota, Cadilac, Buick, drive. She was the best overall sales person we delt with since shopping the following brands: Volvo, Mercedes, Honda, Acura, Toyota, Cadilac, Buick, and Audi. Diane gave us information we needed without ever being pushy, or high pressure. She was a professional in every way. The service dept installed some add on items and they were supper nice. One error in installing the satalite radio caused me to have to drive one hour back to the dealer because my phone microphone did not work. This could have been corrected if the system had been tested. The people in the service dept have sense been super. They seem to really care about doing a great job. I like this dealership over all very much! More
by John McGregor
Employees Worked With
Diane Greenlaw
December 15, 2009
Good dealership. People were very friendly. My saleswoman was friendly, knowledgeable and very helpful. The dealership seems to value customer service and the service department seemed very effic saleswoman was friendly, knowledgeable and very helpful. The dealership seems to value customer service and the service department seemed very efficient. I would purchase another subaru from this dealership. More
by bkupfer
Employees Worked With
Nancy Di Carlantonio
December 14, 2009
Nanci has a "can do" attitude and is always willing to help. She has excellent customer service and follow up skills. The dealership was friendly and responsive and worked well as a team. I would definite help. She has excellent customer service and follow up skills. The dealership was friendly and responsive and worked well as a team. I would definitely buy another vehicle from them, and will recommend them to others. More
by Ace180
Employees Worked With
Nanci Dicarlanronir
December 11, 2009
I have been dealing with Mastro Subaru for over a year now. I purchased my 2009 Forester in October of 2008. Today I went in for my 15K service. I wanted to take the time to let everyone know that ever now. I purchased my 2009 Forester in October of 2008. Today I went in for my 15K service. I wanted to take the time to let everyone know that every interaction that I have had with this Dealership has been exceptional. Today was no different. I also had an incident in my Subaru that everyone needs to know. It happened March of 2009. My husband and I recently helped my mother-in-law move to IL. We drove two trucks and two vehicles, each with one driver. Somewhere north of GA, I had the opportunity to experience the VDC, vehicle dynamics control, at 75-80 MPG. During the demo in 2008, the speed was considerably less, but still the VDC was impressive. March of 2009 found me the last member of our caravan. We approached a section of road where there was merging traffic from both the left and the right. The vehicle to my left either did not see me or did not care that I was in the space I occupied. At the same time, there was a merging vehicle on my right. What happened next occurred in a split second as all traffic was moving very fast, at about 75-80 MPG. My reaction was to avoid both vehicles and I jerked the steering wheel. I felt the Subaru slightly shudder and shimmy, but maintain a safe course forward. Had I not had the VDC I am convinced that I would have overreacted or overcorrected and been part of a very serious accident. Thus far, I have been very happy with my purchase, and this incident sealed the deal with me. Back to the service. Just last week a neighbor of mine took his car (not purchased there) to the service department. His wife had purchased a Suzuki through the Mastro Dealership there, and they decided to have his car serviced there as well. He indicated that he was extremely impressed with the level of service and the professionalism demonstrated by the Service Department. My experience from the Sales to the Service has been exceptional. Jay and Jason are usually who I speak with and Di was my Salesperson. They are always courteous. I have also observed that the entire staff seems to be happy with their work environment and team members. That makes for a good place with which to deal. I can recommend Mastro with two thumbs up, AAA+ or 11 out of 10. In other words...just go there. More
by FrancesChavez69
Employees Worked With
Jay, Jason, Di, Jason L
December 11, 2009
Mastro Subaru is not my nearest Subaru Dealer. J went there at the ssuggestion of a friend. I am glad I did because it was a satisfyjng experience in all respects, both in the purchase of the new Sub there at the ssuggestion of a friend. I am glad I did because it was a satisfyjng experience in all respects, both in the purchase of the new Subaru and in the first service three months later. I was particularly pleased with the friendly attention given me by Nanci Carlantonio, Sales Associate. More
by Jack Wagoner
Employees Worked With
Nanci Carlantonio, Joe A
December 10, 2009
While having my Jeep serviced, I walked around the lot to find a truck we had been looking for. After inquiring about the price (good) and milage (high), I decided to wait and think about it. We were called find a truck we had been looking for. After inquiring about the price (good) and milage (high), I decided to wait and think about it. We were called back and urged to at least give it a test drive. We were allowed to keep it for 24 hours to drive it around and get a feel for it. The truck was inspected by a mechanic and said to be in great condition even though the miles were higher than we hoped. Nancy was very accommodating and helpful. After the test drive we were still giving it some thought when Nancy called and asked about trading in our Jeep. After a day or so, we were able to find a deal that I was happy with. Went in and bought the truck and all this in less than 3 hrs in the actual dealership. Very happy with our "new" truck and Nancy's help. More
by dmr
Employees Worked With
Nancy, Joe A
