Subaru North Orlando

Always very friendly and efficient. The service technicians do a thorough job of checking my vehicle over to advise me of any issues that need attention. As always they do the job iwithout me havin technicians do a thorough job of checking my vehicle over to advise me of any issues that need attention. As always they do the job iwithout me having to wait very long. More

Service is outstanding and they’re efficient. Kendal was outstanding. However, too many staff not wearing mask properly by allowing their nose to be exposed, or letting it hang off her face as member was be outstanding. However, too many staff not wearing mask properly by allowing their nose to be exposed, or letting it hang off her face as member was behind a plexiglass that is not completely enclosed which allows exposure to customers especially when numerous people are in a small area that is the service department. I’m a disabled veteran with smoke damage lungs and I need to be very careful as I wear a N95 mask and full face shield. Management needs to step up and enforce rules and think outside the box to create a different customer service experience by modifying how the customer interacts with service reps. All doors are clearly marked on all entrances that masks are required in the building by the Seminole county. However, I watch two delivery people enter without masks and no action was taken. Because of the lack of social distancing, due to facilities limitations, and lack of management oversight I do not feel safe going back inside the dealership. When I do because I have too , I will be more assertive to maintain my social distancing outside the service office. Because of this I cannot recommend the service center at this time. I am not a customer just complaining to complain. I have 29 years experience in Navy Medicine and Navy Safety. Please step up management oversight because staff and customers will get sick by visiting your dealership. I am recommending the quality of work and most importantly Kendals outstanding professionalism. More

A special thanks to Nick Luedy at Mastro Subaru. We had submitted a request the night before and Nick had everything ready for us when we arrived at the dealership the following day. There were no high pre submitted a request the night before and Nick had everything ready for us when we arrived at the dealership the following day. There were no high pressure sales tactics and the process of buying our car was seamless. We then worked with Ray Cantu in the finance department and, again, the process was quick and seamless. I would recommend Nick, Ray, and the remaining crew at Mastro if anyone is in the market for a Subaru. More

Excellent help and facilities. Very efficient and knowledgeable employees. Enjoyable experience, even when I have to spend money! They did a thorough check since my 3 year warranty was about to be up knowledgeable employees. Enjoyable experience, even when I have to spend money! They did a thorough check since my 3 year warranty was about to be up and saved me some money because my battery needed replaced. Glad warranty still covered that! Thanks, Jessica! More

Excellent in sales, encore experience and service I purchased my new Crosstrek in January 2020. Ken from internet sales made the experience easy and stress free while also providing an excellent pric I purchased my new Crosstrek in January 2020. Ken from internet sales made the experience easy and stress free while also providing an excellent price for the car. The finance department was amazing and was able to transfer my license plate at the time of purchase. Mike (encore experience) was fabulous and taught me things that I didn't know about my car. My first service experience was also very pleasant. Although they are quite a drive from the southeast part of Orlando, it is worth the drive. I highly recommend this dealership to everyone I meet. More

My first service for my 2020 Subaru Ascent was on schedule. My Ascent has 5,530 miles at this appointment. The Service Desk was very helpful although with the Pandemic forced to wear masks and stay a schedule. My Ascent has 5,530 miles at this appointment. The Service Desk was very helpful although with the Pandemic forced to wear masks and stay at the dealership while the service was performed. We had the recommended oil change and first service checkup. We also requested rotation of the tires and had the car washed. All of this was done in about 45 minutes. The only thing I missed was documentation that the tires were in dead rotated. I used my 700 points for the wash and also didn’t notice any points remaining. In the future we will probably have our Subaru serviced in Jacksonville, Florida as it is at least 60 miles closer to where we now live. More

Forester 6 month service & Ascent 6 month 30,000 mile servic Great service, fast service, very friendly. Smiling employees even wearing masks ! Right on tome pertaining to estimate amount of time. Included an Great service, fast service, very friendly. Smiling employees even wearing masks ! Right on tome pertaining to estimate amount of time. Included an unexpected car wash! Great More

Felt very clean and safe. In and out quickly A lot of attention paid to keeping the customer safe. Even wiped down my interior when service complete attention paid to keeping the customer safe. Even wiped down my interior when service complete More

Always easy to work with staff in customer service , especially Charlene and John. Repairs this week came in under estimate, a pleasant surprise. Thanks everyone. especially Charlene and John. Repairs this week came in under estimate, a pleasant surprise. Thanks everyone. More

Our experience is good .Nice sales service .All staff is very good we are satisfied and we recommend our friends to go to this place very good we are satisfied and we recommend our friends to go to this place More