Back

Subaru North Orlando

Sanford, FL

4.8
516 Reviews

4113 S Orlando Drive

Sanford, FL

32773

Directions

By Type

Showing 516 reviews

April 14, 2021

Don’t believe the sales pitch about the free oil changes, It’s not true. Their service Dept. Doesn’t tell the truth, I caught them selling me a brake fluid change that wasn’t required. I’ll never do busine More

by Mailmike692
Customer Service
Recommend Dealer
No
Employees Worked With
Jason L, Charlene .
Apr 15, 2021 -

Subaru North Orlando responded

Please call our service manager, Jason Lance, at 321-206-1792. He would love the opportunity to discuss your concerns with you.

Apr 15, 2021 -

Mailmike692 responded

When we last talked, Lance told me that he had talked to the owners, the Mastro's, and then I was told I no longer was part of their loyalty program because I had LOF done by Subaru dealers in NH. I replace all filter(cabin,AirFilters) by myself. I called Mastro's and they gave me the ok to have the NH dealers do the service under the hood. I was out of state when this was performed as was my new tire purchase. I believe that my dismissal from the program relates to a complaint I made to Subaru of America about a Brake fluid change they insisted I pay for to remain in their program, which is clearly stated in the owners manual as not needed when the vehicle is equipped w/CVT. There is no need to contact Jason Lance as I consider him untrustworthy.

April 13, 2021

This is my 2nd Subaru purchase working with David White and he couldn’t make it any more pleasant of an experience. He is knowledgeable, friendly, relaxed, quick, and efficient; and went the extra mile fo More

by gossamer1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David W, Ray C
April 07, 2021

Excellent and speedy service! Haley was very efficient and kept me informed during the entire service. I especially like the speedy service set-up! Keep up the excellent work! More

by Corderox2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Haley Macedo
April 06, 2021

Great customer service. Friendly, and knowledgeable. Pricing is decent. Love the car. Quick service as well. Easy to make appointments and coupon friendly! Will go again More

by michaelasenay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall .R
April 01, 2021

What is it about this dealership that keeps me passing up closer ones for service? Friendly, respectful, efficient and they’ve earned my trust! Thank you for reminders and making my vehicle safe; like More

by Violet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly J
March 31, 2021

Best car buying experience I've ever had. Salesman was extremely knowledgeable and took the time for us . F&I gave options but no pressure. Definitely would recommend this dealership to anyone. More

by watterson147
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendra M, David W, Ray C
March 26, 2021

A dealership that over charges on services and haggles you into paying the most for your visit. Front desk service rep was extremely rude and confusing on what I actually needed. I am very disappointed in More

by Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kendall .R
Mar 29, 2021 -

Subaru North Orlando responded

Hello Johnson, Thank you for taking the time to share your experience with our service department. We value your feedback and take it very seriously. While it is not always pleasant to hear, feedback like yours is invaluable to our business and we will use it to improve our process. We hope that we will be able to reconnect with you and work towards making it right. Again, thank you for the opportunity to assist you and service your Subaru.

March 22, 2021

Dan was well informed professional and pleasant to work with. We are very satisfied and happy to drive off in our new Forester highly recommended More

by Pearl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Greco
March 20, 2021

Pleasant purchasing experience. Everyone is very knowledgeable and helpful more than happy to take my business here and would recommend anyone searching for a new vehicle to stop in and give them a More

by ericrowe4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jayden Hodges , Tito M
March 19, 2021

I was greeted by several people who all thanked me for my "service" (hat) Ken Muller was just great to work with, 10 stars for him. More

by TreborDebeauvernet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe A, Kendra M, Francis K, Ken M, Nick L, Nick C, Tito M, Michael C, Michael D
...
21
...