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Subaru North Orlando
Sanford, FL
531 Reviews
Mastro Subaru sells new Subarus and used cars in the Orlando, Florida area. The location serves the Orlando area, Oviedo, Lake Mary and Deltona. We service all makes of cars and trucks at our service center just south of Lake Mary Blvd. Your business helps us support Southeastern Guide Dogs, an amazing organization service people with vision challenges and veterans with PTSD, among many others. We have the Subaru Outback, Subaru Forester, Subaru Impreza, the 7 and 8 passenger Subaru Ascent, The sporty Subaru WRX and WRX STi. Our locations are proud to be J.D. Power Dealer of Excellence award winners, insuring you a great buying experience!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:30 PM
Tuesday 8:30 AM - 6:30 PM
Wednesday 8:30 AM - 6:30 PM
Thursday 8:30 AM - 6:30 PM
Friday 8:30 AM - 6:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 531 reviews
March 22, 2025
Kendall was fantastic! She called my out-of-state dealer that I leased my Crosstrek from to see if they would honor a prepaid check-up that had just expired. With no help She called my out-of-state dealer that I leased my Crosstrek from to see if they would honor a prepaid check-up that had just expired. With no help from that dealer, Subaru North Orlando honored what they could! It was my second consecutive visit there and now it’s definitely my new trusted dealership for mechanical work and everything Subaru! Thank you! - Matt Hezel More
by mjhezel
Employees Worked With
Kendall .R
March 18, 2025
Really friendly, took care of me in an orderly fashion with a reasonable price for a reliable car.Cleaned up the car real nice, but forgot to fill up the gas tank. Besides that perfect service, got what i with a reasonable price for a reliable car.Cleaned up the car real nice, but forgot to fill up the gas tank. Besides that perfect service, got what i wanted for a good price. More
by Mel H
Employees Worked With
Sonny
February 02, 2025
Great new car purchase experience! Especially, sales rep Francis King. Completely delivered my expectations on pricing and financing for the car I chose with a simple and straightf Especially, sales rep Francis King. Completely delivered my expectations on pricing and financing for the car I chose with a simple and straightforward approach. Couldn't ask for more! And, a really nice guy too! Jordon took my internet call and. immediately, set up my appt with Francis (recommended by a former customer) as I requested. Met with me on arrival to assure Francis and I connected. Met with Mike for my personal "training" session on all the great features of my new Crosstrek. Immediately he tuned in to the specifics of what I needed and patiently took me through the process making sure I could the best experience using all those features literally in my hand. Without a doubt the whole experience could not have been better!! More
by bonkirk1886
Employees Worked With
Francis K
January 31, 2025
Not the cheapest auto service facility in town; but the technicians and service reps are trained to a high level. I have not yet had to return a Subaru to the service dept because a repair or routine servi technicians and service reps are trained to a high level. I have not yet had to return a Subaru to the service dept because a repair or routine service was flubbed. I presently own two Subaru's and the Subaru that preceded these saved my neck twice. You can buy a more expensive automobile, but Subaru is the best quality for the money. More
by fritz555
Employees Worked With
Jason L, Kelly J
December 07, 2024
Service dept is courteous and quick, although the girl answering the phone has at times been quite discourteous. This was not due to any rudeness on my part, but just because I asked questions about the r answering the phone has at times been quite discourteous. This was not due to any rudeness on my part, but just because I asked questions about the recall of my fuel pump. I called back and got John Reilly on the phone, who was gracious and patient. His demeanor was cheerful and helpful! This accounts for my rating of average. More
by madessa
Employees Worked With
John Reilly, Jason L
December 05, 2024
Best run, customer-focused dealership I’ve ever dealt with in over 50 years. Helpful, low-pressure sales and very helpful and capable Service Dept. We were so impressed with this dealership and Subaru with in over 50 years. Helpful, low-pressure sales and very helpful and capable Service Dept. We were so impressed with this dealership and Subaru products that we”ve bought 2 vehicles and recommend these folks to family and friends. More
by Challenger128
Employees Worked With
David W, Ray C, Kendall .R
October 01, 2024
Much better service when it was privately owned Mastro Subaru. The new SNO is a typical business with very little emphasis on the customer and more about the mighty dollar. Service department still has so Subaru. The new SNO is a typical business with very little emphasis on the customer and more about the mighty dollar. Service department still has some of the same employees but it's a colder feeling now. Service department charges additional fees for using your credit cards, so they don't have to pay the CC fees! Charging hundreds to thousands of dollars for recommended services then expecting most people to have that kind of cash available is laughable. It should be illegal for companies to charge customers to use their CC, it's the price of business. I'm positive Mastro would have never been so greedy. More
by Lokie0424
Employees Worked With
John
September 25, 2024
John in the service department was a total professional; courteous, knowledgeable and efficient—true asset to the dealership. A warranty claim that I thought would take 3 days turned around in 3 hours! Do courteous, knowledgeable and efficient—true asset to the dealership. A warranty claim that I thought would take 3 days turned around in 3 hours! Doesn’t get any better than that! More
by Robertwaponte
Employees Worked With
John
